Hillenbrand

Field Engineer

• Provide technical assistance to customers as required, in accordance with company policies and procedures.
• Receive and process parts orders from customers.
• Develop and maintain favorable working relationships in all contacts with customers, sales representatives and company personnel.
• Field service and lab test operation as needed.
• Maintain contact with customers either from our offices or at the customers facility as required.
• Prepare and enter complex orders requiring engineering, scheduling and purchase requisitioning.
• Answer customer inquiries regarding delivery, tracing, pricing, etc., of parts orders.
• Expedite orders as required.
• Maintain necessary records and reference data to facilitate parts order processing.
• Perform various functions such as customer credit check, sales order re-issues, complaints follow up, updating customer accounts and maintaining order status.
• In coordination with marketing, develop and implement sales strategies to increase market share for replacement parts.
• Travel as needed, approximately 50%

Service Engineer

Data Engineer

• Serve as the primary technical lead and escalation point for enterprise data engineering initiatives.
• Bridge business requirements, architectural standards, and engineering implementation.
• Partner with business analysts, architects, BI teams, DevOps, and data engineers to support successful solution delivery.
• Interpret and clarify technical implementation requirements for data engineering teams.
• Guide implementation decisions across Databricks pipelines, transformations, and data models.
• Review engineering implementations for consistency, scalability, maintainability, and alignment to standards.
• Support troubleshooting and root cause analysis for data quality issues, failed pipelines, performance concerns, and production defects.
• Act as L1/L2 support lead for enterprise data platform operational issues.
• Perform lineage and downstream impact analysis for data model and pipeline changes.
• Guide implementation of reusable engineering patterns, medallion architecture, and gold-layer datasets.
• Coordinate defect triage, release support, deployment validation, and production stabilization activities.
• Support adoption of engineering standards, CI/CD processes, governance controls, and operational best practices.
• Mentor and guide data engineers on technical implementation approaches and enterprise standards.
• Drive consistency across engineering teams, platforms, and data products.
• Document technical patterns, implementation standards, operational procedures, and support processes.

Data Engineering Technical Lead

Sales Engineer

• Sales mainly focus on Coperion Compounding Plants in China with budget and reporting responsibility
• Responsible for achieving the budget planned
• Acquire, analyse and process detail project background and specifications regarding technical and commercial requirements from customer
• Develop and implement a proper sales strategy in order to win the project
• Develop and prepare technical proposal and commercial quotation with supports from Coperion Network and Coperion Shanghai team
• Negotiate technical and commercial contracts
• Coordinate and support the internal and external sales network as well as related departments to achieve common success
• Analyse target markets
• Establish and maintain a long-term, reliable and beneficial relationship with customers and establish valuable contacts to decision makers
• Report project details and market information for further analysis and development
• Cooperate with other team members to drive for the result-oriented with clear work split, tasks and responsibilities
• Ensure proper communication and reporting of technical and commercial details internally, with customers and the Coperion Network

Senior Sales Engineer

• Sales Support Function for Sales Director (SD) and Regional Sales Managers (RSM), responsible for generating standard quotations, recap and documentations incorporating Coperion’s range of feeder, system and component.
• Ensure accuracy of quotations – equipment selection, pricing and commercial terms
• Ensure timely follow-up on all leads that are generated for respective territories
• Responsible for purchase order, recap and contract documents input to the factory in conjunction with RSM
• Assist in collection of overdue due accounts
• Ensure sales figures/quote/visit report to be input in system in time.
• Coordinate sales activities allocated by SD/RSM in addition to liaising with organisation executives and other TSM (Technical Sales Manager)/RSM worldwide as appropriate
• Participate in material testing and customer meetings as allocated by SD
• Participate in trade shows and sales seminars for reps and customers if required by SD
• Participate in presentations and site visits as required together with SD/RSM
• Support new market development if required by SD.

Technical Sales Engineer

Sales

• Receive RFQ’s for spare parts and start internal process to clarify the technical and commercial requirements from customer
• Prepare quotations (using ERP), follow-up and discuss with customer
• Order management (using ERP) of parts, etc. to/from the German headquarters
• Organize and support dispatch, logistic and customs clearance processes
• Spare parts support for complete product portfolio of Coperion
• Customer care and development of customer network
• Communication of all relevant information with the Coperion headquarters and other Coperion affiliates
• Active support concerning forecast of sales volumes, based on historic and current trends

Assistant Spare Parts Sales

Operations

• Assemble equipment by interpreting blueprints and technical instructions to meet quality, safety, and performance standards.
• Complete installation and finishing work, including plumbing, electrical controls, timing devices, guards, belts, chains, decals, and minor paint touch-ups, to deliver shipment-ready equipment.
• Test assembled equipment and address issues using defined procedures and sound judgment to ensure reliable operation.
• Package finished products by securing, tagging, and attaching loose hardware to protect equipment during transport.
• Prepare packing lists and maintain shipping logs, noting shortages or discrepancies to support accurate records and on-time delivery.
• Build skids and crates, calculating sizes for individual units and full shipments to maximize truck utilization.
• Load packaged equipment, operate material-handling equipment, and coordinate with carriers and customers to support efficient outbound shipping.

Assembly Lead – Operations

• Responsible for complete satisfaction of all customers in assigned territories/industries, as well as acquiring new customers mainly in the plastic& chemical industry.
• Also responsible for achieving established company goals for selling feeder, components and relevant small system while acting in accordance with established policies.
• Further responsible for generating standard quotations, recap and documentations incorporating companies’ range of material handling equipment.
• Directly service existing customers and acquire new customers.
• Ensure timely follow-up on all leads that are generated for respective territories and key accounts
• Forecast sales volume and manage all activities in assigned territories/industries
• Advising customers on technical inquiries and presenting products and innovations to customers
• Maintain up-to-date knowledge of all products in EEP business unit, policies and goals
• Directly participate and formulate market penetration plan in assigned territory/industry
• Ensure accuracy of quotations - equipment selection, pricing and commercial terms
• Responsible for purchase order, recap and contract documents input to the factory and follow up as project manager
• Review all contracts for acceptance and ensure compliance with established policies and procedures
• Participate in trade shows and sales seminars for reps and customers
• Assist in collection of past due accounts
• Closely monitor status of outstanding quotations and develop/implement strategy for closing the order

Regional Sales Manager

•与客户沟通，明确技术需求
•制定报价单
•协助销售经理进行报价单中技术问题的讨论
•协助销售经理进行商务谈判
•发布制造指令和项目的处理
•跟进客户货款的支付
•与其他部门协调，保证订单的执行
•维护和更新客户、项目记录
•发货前协助实验室进行试车
•协助服务人员进行现场调试或开车
•就现场工艺问题提供支持
•向相关部门提供市场上的反馈或投诉
•完成部门领导交办的其他任务

Sales Manager

Business Intelligence Analyst

• Define and deliver an enterprise business intelligence (BI) strategy that aligns to digital transformation goals, with clear success measures and an actionable roadmap.
• Lead and mentor a cross-functional BI team across data engineering, Power BI development, analytics, and project delivery, using consistent standards, coaching, and performance management.
• Partner with business and technology leaders to identify high-value analytics opportunities, translate needs into scoped work, and drive adoption through practical change management.
• Oversee modern data engineering across Microsoft Azure, including Azure Data Factory (ADF) and Databricks, to ensure secure, reliable ingestion, transformation, and orchestration.
• Guide data platform architecture and reusable data product patterns, including lakehouse and medallion approaches, to improve scalability, cost management, and time to insight.
• Standardize Power BI semantic models, dashboards, reporting patterns, and workspace design to enable self-service analytics while protecting performance, governance, and consistency.
• Run BI program governance across intake, prioritization, delivery, vendor coordination, and executive communication, focusing on measurable outcomes, risks, and return on investment.

Director of Business Intelligence

Customer Support

• Assist in reviewing client “Request for Quotes” and support the internal coordination to clarify technical and commercial requirements
• Support follow-up with clients via email or phone under supervision to gather required information and assist in progressing quotations
• Coordinate with internal teams and Coperion Headquarters to track order status and support logistics and documentation processes, including shipment and customs clearance
• Assist in maintaining records, updating trackers, and preparing basic reports related to sales activities
• Provide general administrative and operational support to the team as needed
• Gain exposure to sales processes and contribute to team objectives under guidance

Customer Support Apprentice

Analyst

• Support Commercial Department to oversee end-to-end commercial operations
• Month-end reporting, commercial finance, GST compliance
• Export-import management, banking operations, and logistics supervision
• Authorization of Sales and Service Invoices
• Review and authorization of GST returns
• Reconciliation of GST records with books of accounts
• Liaising with CHA for duty drawback and customs clearance
• Management of E-way bills and domestic transport logistics
• Supervision of logistics team and ensuring timely dispatch operations
• Management of bank accounts and compliance related to credit lines

Treasury Analyst

Software Engineer

• Program, set up, and run CNC machining operations, using G-code and M-code to produce precision parts that meet print requirements.
• Set up, adjust, and operate CNC and manual equipment, including mills, lathes, drills, saws, and grinders, selecting appropriate tooling and workholding for safe, repeatable results.
• Use Masac Technologies systems and shop tools to support consistent setups, stable processes, and efficient machining performance.
• Verify conformance throughout the job by measuring and inspecting parts with precision instruments, documenting results, and addressing issues early.
• Troubleshoot machining, tooling, and program-related problems, making disciplined adjustments to protect quality and reduce scrap.
• Complete routine care and basic maintenance on equipment, and escalate complex issues with clear details to reduce downtime.
• Support continuous improvement work that strengthens safety, quality, and delivery, and step in on broader manufacturing needs when required.

CNC Programmer – Setup Machinist

Manager

• Develop and implement a customer‑focused aftermarket and service strategy that deepens customer intimacy and addresses operational challenges.
• Create end‑to‑end lifecycle management solutions, supporting customers from installation through operation, upgrades, maintenance, and end‑of‑life.
• Design and promote value‑driven service agreements, including dynamic maintenance plans, performance‑based contracts, and digital‑enabled offerings.
• Optimize entitlement capture through comprehensive, tailored service packages aligned with customer lifecycle stages.
• Identify opportunities to expand service scope, including digital services, modernization, and remote support.
• Drive strategic pricing, cross‑sell, and upsell initiatives that strengthen customer trust and maximize lifetime value.
• Lead the integration of Industry 4.0, IoT, AI, and predictive analytics to enable predictive maintenance, remote diagnostics, and proactive lifecycle management.
• Develop solutions that improve uptime, cost efficiency, and asset longevity, ensuring customers realize maximum value from their investments.
• Oversee global service operations to ensure consistent, high‑quality service delivery aligned with customer expectations.
• Standardize processes and establish KPIs focused on customer satisfaction, repeat business, resolution times, and service effectiveness.
• Foster a culture of continuous improvement, leveraging digital tools and analytics to elevate service performance.
• Build deep, strategic relationships with key clients, acting as a trusted advisor to understand workflows, operational pain points, and growth goals.
• Implement customer feedback systems and loyalty programs that reinforce trust and drive advocacy.
• Build, inspire, and develop a multicultural, high‑performance team committed to excellence in customer service and lifecycle management.
• Promote a culture of safety, innovation, and continuous learning aligned with company values.
• Implement talent development, succession planning, and leadership programs to sustain a customer‑focused service organization.
• Manage divisional financials with a focus on margin improvement and lifecycle profitability.
• Use data‑driven insights to identify opportunities for cost efficiencies and growth acceleration.