Mechanical Repair & Equipment Service Technician

Hillenbrand

Mechanical Repair & Equipment Service Technician diagnosing and repairing customer-owned equipment. Working hands-on at Coperion's repair center in Whitewater, Wisconsin.

Posted 6/26/2026full-timeWhitewater • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AssemblyERP

About the role

Key responsibilities & impact

Diagnose customer-owned equipment through inspection, teardown, and mechanical troubleshooting to identify failure points, determine repairability, and define the work needed to return units to service.
Disassemble, repair, rebuild, and reassemble gearboxes, bearing shaft assemblies, metering equipment, and related mechanical units by following established repair procedures, safety protocols, manufacturer specifications, and workmanship standards to deliver precise, high-quality repairs.
Test repaired equipment through functional checks, inspections, and quality verification methods to confirm proper operation and readiness for return shipment.
Receive, inspect, tag, log, and track incoming equipment and Return Merchandise Authorization (RMA) activity by verifying customer information, work order alignment, condition on receipt, and completeness against documentation to maintain traceability and organized workflow from intake through closure.
Document repair findings, labor time, parts usage, service actions, inventory movement, and completion status in Customer Relationship Management (CRM), Configure, Price, Quote (CPQ), Enterprise Resource Planning (ERP), and related systems, including SAP, to support service history, billing inputs, customer records, and data integrity across platforms.
Build and maintain Excel-based tracking and reporting tools by using functions such as pivot tables, XLOOKUP or VLOOKUP, data validation, and conditional formatting to monitor repair status, turnaround time, backlog visibility, parts availability, inventory levels, and lead-time awareness.
Communicate repair status, technical findings, shipment readiness, and documentation needs through clear updates and day-to-day coordination with customer support, service, operations partners, and customers as needed to keep work moving and expectations aligned.

Requirements

What you’ll need

High school diploma or GED
Hands-on experience diagnosing, repairing, rebuilding, and testing industrial mechanical equipment in a repair center, service, maintenance, manufacturing, or similar industrial environment.
Experience with mechanical assembly and rebuild work involving bearings, bushings, gearboxes, rotating components, metering equipment, or similar industrial systems.
Ability to inspect worn or damaged equipment, evaluate condition, determine repair versus replacement, and complete repair work with sound judgment, consistency, and attention to detail.
Ability to read and follow work orders, repair procedures, parts references, technical documentation, and manufacturer specifications to complete work safely and accurately.
Experience documenting repair activity, labor time, parts usage, RMA activity, work order status, or service findings in business systems, spreadsheets, or other required records with strong attention to detail.
Comfort using Microsoft Excel and general computer tools for tracking, reporting, and organization, plus the ability to learn or use CRM, CPQ, ERP, or similar systems that support repair workflow and inventory visibility.
Ability to work independently, stay organized across a varied workload, communicate clearly with internal partners and customers, and maintain safe, reliable work habits in an on-site industrial environment.

Benefits

Comp & perks

N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

diagnosing equipmentrepairing equipmentrebuilding equipmenttesting equipmentmechanical troubleshootingmechanical assemblyevaluating equipment conditiondocumenting repair activityattention to detailfollowing technical documentation

Soft Skills

communicationorganizationindependencejudgmentconsistencyclear updatescoordinationwork habits

Certifications

high school diplomaGED