Service Engineer

Hillenbrand

Service Engineer position providing technical assistance to customers in industrial manufacturing. Responsibilities include managing parts orders and field services, requiring travel and a degree in engineering.

Posted 6/10/2026full-timeWuxi City • 🇨🇳 ChinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical assistance to customers as required, in accordance with company policies and procedures.
Receive and process parts orders from customers.
Develop and maintain favorable working relationships in all contacts with customers, sales representatives and company personnel.
Field service and lab test operation as needed.
Maintain contact with customers either from our offices or at the customers facility as required.
Prepare and enter complex orders requiring engineering, scheduling and purchase requisitioning.
Answer customer inquiries regarding delivery, tracing, pricing, etc., of parts orders.
Expedite orders as required.
Maintain necessary records and reference data to facilitate parts order processing.
Perform various functions such as customer credit check, sales order re-issues, complaints follow up, updating customer accounts and maintaining order status.
In coordination with marketing, develop and implement sales strategies to increase market share for replacement parts.
Travel as needed, approximately 50%

Requirements

What you’ll need

University degree in Engineering highly desirable
Good verbal and written communication skills
Ability &Willingness to travel domestically as well as internationally
3-5 Years experience with site service
Great integrity and loyalty, good behavior and Cooperative, strong team-work spirit
Outward, Patient, persevering, Result-oriented and Hands-on

Benefits

Comp & perks

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.
Opportunities to all job seekers including individuals with disabilities.
Reasonable accommodation to assist with your job search or application for employment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

engineeringparts order processingcustomer credit checksales order re-issuescomplaints follow uporder status maintenancesales strategies developmentlab test operationfield service

Soft Skills

verbal communicationwritten communicationintegrityloyaltycooperationteamworkpatienceperseveranceresult-orientedhands-on

Certifications

university degree in engineering