Hiiya

Account Manager

• Own a portfolio of 300+ SMB accounts across the UK and Europe
• Maintain full accountability for renewals and expansion
• Manage European accounts in German, French, or Spanish as well as English
• Triage the book of business daily and identify accounts requiring intervention
• Run proactive outreach to at-risk accounts
• Identify usage growth, new teams, and new use cases as expansion signals
• Convert expansion signals into upsell opportunities
• Forecast portfolio performance
• Maintain accurate CRM records
• Surface customer and portfolio patterns to Sales, Product, and Support
• Balance short-term renewal pressure with longer-term account health and make tradeoffs under volume

Bilingual Customer Success Account Manager, SMB – German, French, Spanish

Software Engineer

• Design, build, and ship features across iOS and Android apps, including required backend changes
• Own releases from cut to store on both platforms
• Extend release automation to reduce staffing needs and catch more issues before shipping
• Build tests, instrumentation, and review gates for high-quality releases without a manual QA pass
• Drive architecture decisions on mobile codebases through adoption
• Partner with product and design on feature prioritization and product decisions
• Use coding agents where they create leverage
• Improve tools, guardrails, and workflows for safe AI-assisted delivery
• Raise the team's engineering bar

Senior Mobile Engineer, Kotlin – Cross-Platform

Account Executive

• Develop and execute Hiya's commercial strategy across Mexico with the Sr. Director of Operator Sales
• Build and maintain senior relationships with telecom operators and strategic partners
• Identify, develop, and close new business opportunities across the region
• Lead complex commercial negotiations and long-form partnership discussions
• Drive revenue growth across new and existing accounts
• Represent customer and market needs internally to shape product and go-to-market strategy
• Coordinate cross-functional teams to support successful launches and partner growth
• Track market dynamics, competitive activity, and industry trends across LATAM
• Own the full commercial lifecycle from market development and executive relationship-building through deal negotiation, execution, and long-term account growth
• Work cross-functionally with Product, Marketing, Legal, Customer Success, and Leadership

Account Director

Growth Marketing

• Own the strategy: audience, ICP, positioning, naming, messaging. Build it from the customer out, and shape how each app shows up and stands apart.
• Run acquisition end to end. Plan the campaigns, pick the channels, get scrappy building the ads yourself. Know what actually moves installs.
• Own the app store presence: listing, ASO, and the whole path from "found you" to "downloaded."
• Build our social + community presence. Should we be on TikTok? Run influencer? Show up where people already talk about us (hi, Reddit)? You'll make the call, then go do it.
• Own the growth fundamentals: MAU, retention, acquisition, CAC. Test, read, iterate, repeat.
• Shape pricing + packaging with our product team. You'll have the acquisition and retention signal that should drive it.
• Turn consumer wins into operator proof, and bring that story into partner conversations yourself.
• Sit with Product + Engineering on roadmap and launches, and build the consumer marketing playbook from scratch.

Bilingual Customer Success Account Manager, SMB – German, French, Spanish

Senior Mobile Engineer, Kotlin – Cross-Platform

Account Director

Consumer Growth Marketing Lead – Mobile Apps