Hiiya

Sales

• Lead and manage a Mid-Market Sales Manager based in London, with a current team of 6 sales representatives that is expanding.
• Directly manage a sales leader with a team of 4 Strategic Enterprise sales representatives and leaders located across the UK, France, Germany, and Spain.
• Drive collaboration, performance management, and career development across a distributed team.
• Support organizational planning and hiring to expand mid-market teams into new EMEA markets over the next 12 months.
• Guide the sales team in deploying a consultative, ROI-driven sales approach tailored to senior decision-makers and procurement teams.
• Own regional sales forecasting, planning, and execution across EMEA.
• Design and implement scalable sales processes, performance metrics, and operational frameworks.
• Identify and implement training programs to ensure team effectiveness, product knowledge, and selling skills.
• Align sales strategy with broader company goals, supporting pipeline growth and customer expansion.
• Serve as the executive sponsor for key enterprise and mobile carrier client relationships across Europe.
• Partner closely with customer success and account management teams to ensure long-term client satisfaction and retention.
• Represent the company in high-stakes deals, renewals, and strategic account planning sessions.
• Act as a strategic partner to Marketing, Product, Customer Success, Finance, and Revenue Operations to ensure alignment and efficiency across the customer journey.
• Provide ongoing feedback from the field to inform product development and marketing campaigns.

VP of Sales – EMEA

Technical Program Manager

• Own end-to-end delivery of Protect carrier integrations, from kickoff through deployment.
• Define and maintain realistic project plans (20–25 weeks), milestones, dependencies, and risk registers.
• Run weekly status meetings, maintain project tracking docs, and ensure all stakeholders are aligned.
• Ensure carriers deliver their components on time (network configs, SIP elements, API tests, certs, data mapping, billing inputs).
• Bring technical fluency in REST APIs, AWS services, and SIP/telephony basics.
• Collaborate with Engineering and Product to clarify requirements, data schemas, and integration patterns.
• Validate data elements required for billing, fraud detection, and Protect workflows.
• Identify technical blockers early, escalate appropriately, and drive resolution across teams.
• Act as the trusted point of contact for carriers, ensuring expectations, timelines, and responsibilities are clear. Manage cross-functional communication with Engineering, CS, Product, and leadership.
• Present clear, concise updates to both technical and non-technical audiences internally and externally.
• Build strong partnerships through persistence, clarity, and a bias toward action.
• Improve delivery practices, templates, and tooling for repeatability across future carrier integrations.
• Identify gaps in process, communication, or documentation and proactively address them.

Administrative Assistant

• Manage executive calendars, travel, and inboxes; anticipate needs and ensure alignment with business priorities.
• Coordinate and host in-office visits for advisors, business leaders, and clients; manage key partner and advisor relationships.
• Plan and execute company events such as All Hands, holiday celebrations, off-sites, and culture initiatives.
• Collaborate with the People and Operations teams on office projects and company-wide communications.
• Support cross-functional initiatives and special projects on behalf of the Executive Team.
• Maintain discretion and professionalism in handling sensitive information.

EA/Office Manager

Sales Development Rep

• Lead, coach, and develop a team of SDRs to consistently meet and exceed qualified pipeline targets
• Partner with Sales leadership to forecast pipeline, track KPIs, and refine territory planning
• Collaborate with Marketing to align on campaigns, messaging, cadences, lead quality, and follow-up strategy
• Establish scalable processes, playbooks, onboarding frameworks, and performance standards
• Hire, train, and develop top SDR talent while fostering an inclusive, high-performance culture

Sales Development Representative – Manager

Manager

• Design and Develop Programs: Build comprehensive, functional onboarding and development programs from the ground up that scale across regions and functions.
• Partner with SMEs: Collaborate with experts throughout Hiya to translate business-critical knowledge into engaging and accessible learning content.
• Leverage Learning Technologies: Evaluate and select innovative learning technologies, platforms, and analytics tools to design and deliver engaging, scalable learning experiences across multiple modalities (e-learning, instructor-led, blended, and microlearning formats)
• Enable Rapid Ramping: Create learning pathways that accelerate productivity and performance for new hires and employees in new roles.
• Measure and Optimize: Define success metrics for learning effectiveness, track engagement and outcomes, and iterate on programs to continuously improve.
• Champion the Learning Culture: Partner closely with executive and senior leaders to embed continuous learning, curiosity, and professional growth into Hiya’s culture. Act as a trusted advisor to leadership, shaping strategies that align learning initiatives with business goals and organizational values. Influence and inspire leaders to model learning behaviors, create space for development within teams, and reinforce a growth mindset across the company. Drive initiatives that make learning a core part of Hiya’s identity.

Learning & Development Manager

Affiliate Manager

• Own full-cycle recruiting across technical, G&A, and GTM functions.
• Leverage AI and automation tools to enhance sourcing, screening, candidate engagement, and workflow efficiency.
• Drive process and productivity improvements — identify opportunities to streamline recruiting operations, improve data visibility, and boost speed without compromising quality.
• Partner deeply with hiring managers, coaching them through talent strategy, calibration, interviewing, and decision-making to ensure exceptional outcomes.
• Champion quality of hire, using structured assessments, data insights, and onboarding feedback loops to continuously refine hiring effectiveness.
• Navigate ambiguity with confidence, bringing clarity and structure to complex hiring needs.
• Source creatively and strategically, building deep talent networks across AI and emerging tech communities.
• Support university and early-career programs, especially for technical and AI-focused roles.
• Serve as a trusted advisor, translating hiring requirements into clear recruiting strategies that attract top performers.
• Continuously learn and iterate, experimenting with new technologies, tools, and approaches to stay ahead of the curve in AI-driven recruiting.

Talent Acquisition Partner

Program Manager

• GTM planning: turn strategic goals for launches, campaigns, or new markets into clear, actionable plans with timelines, owners, and deliverables
• Cross-functional alignment: connect Product, Marketing, Sales, CS, Legal, Finance, and Creative teams around shared goals and milestones
• Campaign management: manage end-to-end execution of integrated programs, ensuring every workstream stays on track and every deliverable ladders up to the overall strategy
• Process design: build and refine frameworks for how Hiya goes to market, from workbacks and approvals to lessons learned
• Continuous improvement: host retrospectives, gather feedback, and identify opportunities to improve efficiency, collaboration, and impact across launches
• Stakeholder communication: drive visibility and accountability with clear updates, timelines, and documentation that make it easy for teams to stay aligned
• Risk management: proactively identify blockers, dependencies, or scope changes and help teams adjust quickly without losing momentum
• Tools and tracking: use Asana and other project tools to organize work, document decisions, and make progress transparent to everyone involved

GTM Program Manager

Product Marketing

• Go-to-market strategy: define and execute the GTM plan for SMB and self-serve segments across Hiya’s product portfolio.
• Product partnership: work with the Product team to identify market opportunities, validate product–market fit for new SMB offerings, and shape roadmaps based on customer insights.
• Audience clarity: develop ICPs, segmentation frameworks, and messaging that speaks directly to SMB buyers.
• Self-serve funnel: partner with Product, Demand Gen, and Lifecycle teams to improve acquisition, sign-up, nurture, and activation flows that increase conversion and adoption.
• Conversion experiments: design and test packaging, pricing, and journey optimizations to increase trial-to-paid rates and average revenue per account.
• Campaign development: drive scalable, automated growth through website, email, and in-product programs.
• Product storytelling: turn technical capabilities into simple, compelling narratives across web, ads, and lifecycle channels.
• Performance analysis: track and interpret conversion, retention, and revenue metrics to guide roadmap priorities and marketing investments.

Product Marketing Manager, SMB Audience – Digital Growth

Sales Operations Manager

• Translate complex product, industry, and competitive information into concise, engaging sales stories and assets.
• Use Product Marketing message frameworks to create and maintain a library of impactful sales collateral Ensure sales materials are aligned with brand voice, go-to-market strategy, and buyer journey stages.
• Collaborate with sales leadership to identify enablement gaps and prioritize collateral creation.
• Package insights into digestible formats that sales teams can quickly absorb and use in live conversations.
• Train and coach sellers on how to use new collateral and stories effectively.
• Design a quantifiable method to measure use of assets to continuously refine and improve content.

Sales Enablement Manager

Account Executive

• Manage the full sales cycle from prospecting through close for Canadian accounts.
• Partner with SDRs, marketing and partner channels to create and qualify pipeline.
• Conduct discovery calls, product demos, and solution-focused presentations tailored to customer needs.
• Build strong relationships with key stakeholders including sales leaders, operations, and customer experience decision-makers.
• Consistently achieve and exceed quota by driving new ARR growth.
• Accurately forecast pipeline and revenue, maintaining disciplined use of CRM (Salesforce).
• Collaborate cross-functionally with Customer Success, Sales Engineering, and Product to ensure customer success and smooth handoffs.
• Stay current on industry trends and competitive landscape to position Hiya effectively.

Events

• Planning and executing virtual and in-person events
• Establishing key performance indicators and measuring and delivering post-event analyses with an eye toward data-driven improvements to our strategy
• Leading internal communication across multiple teams on expectations, goals, and event logistics
• Collaborating with demand gen and product marketing team to promote and develop event-specific assets and programs that drive pre-show interest and post-show engagement
• Creating and managing an events budget, sponsorship packages, merchandise, collateral, and vendor relations
• Staying current on event industry trends and policies

Field and Events Marketing Manager

Financial Planning and Analysis

• Build and maintain financial models in our FP&A dashboarding software to support forecasting and scenario analysis.
• Own the full budgeting and actuals reporting process for operating expenses (OPEX), ensuring accuracy and accountability across the business.
• Assist with headcount planning and tracking, partnering closely with People and department leads to forecast resource needs.
• Prepare monthly performance reviews for OPEX spend, highlighting key variances and trends.
• Conduct ad hoc financial and business analysis to support strategic initiatives and leadership decision-making.
• Partner cross-functionally with business leaders to provide financial insights and recommendations.
• Continuously improve processes and tools to enhance reporting, forecasting, and analysis efficiency.

Financial Analyst

• Build a deep understanding of Hiya’s platform and translate it into solution-oriented narratives that connect to customer pains and outcomes.
• Define and refine the ICP with Sales, uncovering patterns across regions and industries to guide targeting.
• Lead ABM strategy: design and execute the best ways to reach priority accounts through personalized campaigns, content, and events.
• Deliver messaging, competitive intelligence + positioning, and enablement — from playbooks to collateral — that boost win rates, shorten cycles, and help Sales prove value with new and existing accounts.
• Track the competitive landscape and arm Sales with positioning, proof points, and talk tracks to outmaneuver alternatives.
• Partner with Demand Gen, Web, and Lifecycle to align ABM with campaigns, conversion paths, and nurture flows.
• Define success metrics, track performance, and feed insights back to sharpen strategy and inform the product roadmap.
• Support international expansion with localized narratives and GTM playbooks.

Product Marketing Manager, Mid-Market – Enterprise Audience

Product Designer

• Design the next generation of Hiya’s consumer AI mobile app for small businesses, including mobile UI, user flows, and prototypes
• Collaborate with product managers, researchers, and engineers to uncover user pain points and generate solutions
• Tell compelling stories through sketches, flows, prototypes, and polished UI
• Design end-to-end from discovery and ideation through polished experiences, flows, and prototypes
• Carry forward conceptual design work and evolve it into comprehensive product experiences engineers can build
• Present design decisions grounded in research and data, and incorporate collaborative feedback
• Shape the future of Hiya’s consumer AI mobile app, partnering with product, research, and leadership to deliver value for users and the business