Bilingual Customer Success Account Manager, SMB – German, French, Spanish

Hiiya

Bilingual Customer Success Account Manager owning 300+ SMB accounts for Hiya’s trusted business calling products. Driving renewals, expansion, and customer health across the UK and Europe.

Posted 9/11/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing a diverse portfolio of SMB accounts across the UK and Europe, with a strong focus on renewals, expansions, and customer engagement in multiple languages. Proficient in identifying growth opportunities and maintaining accurate CRM records while balancing short-term and long-term account health.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementRenewals and ExpansionsBusiness-Level German, French, or SpanishCommercial SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals ManagementExpansion StrategyCRM Record MaintenanceForecasting Portfolio PerformanceUpsell Opportunity Conversion

Soft Skills

Clear CommunicationIndependent WorkProblem Solving

Tools & Technologies

Conversation IntelligenceCaller ID Technology

Industry Keywords

SMB AccountsMid-Market CustomersUK and European MarketsCustomer Engagement

About the role

Key responsibilities & impact

Own a portfolio of 300+ SMB accounts across the UK and Europe
Maintain full accountability for renewals and expansion
Manage European accounts in German, French, or Spanish as well as English
Triage the book of business daily and identify accounts requiring intervention
Run proactive outreach to at-risk accounts
Identify usage growth, new teams, and new use cases as expansion signals
Convert expansion signals into upsell opportunities
Forecast portfolio performance
Maintain accurate CRM records
Surface customer and portfolio patterns to Sales, Product, and Support
Balance short-term renewal pressure with longer-term account health and make tradeoffs under volume

Requirements

What you’ll need

2+ years in Customer Success, Account Management, or a commercial SaaS role
Demonstrated ownership of renewals, expansions, or quota
Commercial instinct and ability to identify, develop, and close growth opportunities
Clear, direct communication with customers and internal stakeholders
Ability to work independently in an environment where processes may not be fully defined
Business-level German, French, or Spanish in addition to English
Confidence holding renewal, pricing, and expansion conversations in the additional language
Experience managing SMB or Mid-Market customers preferred
Experience working across UK and European markets preferred
More than one of German, French, or Spanish, or an additional European language, preferred
Experience balancing personalised customer engagement with scale preferred
Exposure to conversation intelligence, caller ID, or communications technology preferred
Right to work and live in the UK without visa sponsorship
Willingness to work from the London office in person 3 days a week
Located within commuting distance of Greater London or willing to relocate

Benefits

Comp & perks

Hiya’s people-centric culture focused on personal and professional growth
Culture of support and empowerment
High degree of transparency and autonomy
Diverse and inclusive work environment
Opportunities to build a career in an innovative company
Compensation and recognition noted among company awards