Account Manager

• Manage renewals, retention, and expansion of a book of business for Q4
• Work closely with a CSM partner to provide best-in-class training and care
• Maintain strong customer relationships and uncover expansion opportunities
• Manage the overall economic relationship with assigned customers to ensure retention
• Proactively drive outreach to expand value and maximize bookings
• Own the renewals process including negotiations, solutioning, and contracting
• Identify and pursue highest-value expansion opportunities and demonstrate ROI to customers
• Bring actionable Voice of the Customer feedback to the organization, including competitive and product insights

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