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Account Manager

• Support/Lead the onboarding of new customers and ensure a successful Zipline launch
• Act as the primary point of contact for assigned customers
• Build strong relationships across each customer's organization, including executive sponsors and operational stakeholders
• Advise customers on best practices and continuous improvement opportunities
• Educate customers on new features and relevant updates
• Partner with Implementation, Support, Product, and technical stakeholders
• Maintain a structured success plan following implementation
• Own customer health, renewal readiness, and churn-risk identification
• Use customer goals, usage data, reporting, and performance metrics to drive adoption
• Identify expansion opportunities and help customers build business cases
• Help customers evaluate usage, ROI, and other key metrics
• Lead challenging customer situations with professionalism and sound judgment
• Work with Marketing to develop case studies and other marketing assets

• Support/Lead the onboarding of new customers and ensure a successful Zipline launch to their users.
• Act as the primary point of contact for assigned customers and serve as the voice of the customer within Zipline.
• Build strong relationships across each customer's organization, including executive sponsors and operational stakeholders, by understanding their goals, culture, and decision-making structure.
• Advise customers on best practices and continuous improvement opportunities to drive long-term success with Zipline.
• Educate customers on new features, enhancements, bug fixes, and relevant Zipline updates.
• Partner with Implementation, Support, Product, and technical stakeholders to ensure smooth onboarding, handoff, and post-launch optimization.
• Maintain a structured success plan following implementation, including adoption milestones, business goals, and growth opportunities.
• Own customer health, renewal readiness, churn-risk identification, and mitigation across assigned accounts.
• Use customer goals, usage data, reporting, and performance metrics to drive adoption, quantify ROI, and inform account strategy.
• Identify expansion opportunities and help customers build business cases and budgets to support renewals and upsell opportunities.
• Help customers evaluate usage, ROI, and other key metrics that can be used internally and externally.
• Lead challenging customer situations with professionalism, urgency, and sound judgment.
• Work with Marketing to develop case studies, customer video clips, quotes, and other sales and marketing assets that showcase customer success stories.

• Support/Lead the onboarding of new customers
• Act as the primary point of contact for assigned customers
• Build strong relationships across each customer's organization
• Advise customers on best practices and continuous improvement opportunities
• Educate customers on new features, enhancements, and relevant updates
• Partner with internal teams to ensure smooth onboarding
• Maintain a structured success plan following implementation
• Own customer health, renewal readiness, churn-risk identification
• Identify expansion opportunities and help customers build business cases
• Lead challenging customer situations with professionalism
• Work with Marketing to develop case studies and customer success stories

Full-stack Engineer

• Work with an agile team to develop, test, and maintain Q4 software applications
• Write and maintain codebases with a high level of quality across all of your work
• Develop and unit test applications in accordance with established Q4 standards
• Contribute to designing, developing, deploying, and maintaining new and existing features
• Follow Q4's software development lifecycle, committing and delivering on those commitments
• Communicate clearly and regularly with team members and your team lead
• Attend and contribute to company development meetings
• Work closely with QA to produce high-quality code and automate according to QA requirements
• Assist with the development of user stories and estimates
• Ensure that software you develop is well documented
• Undertake any other reasonable task that may be asked of you by senior management

Senior Full Stack Engineer

Social Media Manager

• Build and maintain StickerYou's organic social publishing calendar across key platforms including TikTok, Instagram, and Facebook.
• Translate campaign, product, and business priorities into clear content plans and executional timelines.
• Create, edit, and publish social content (short-form video and still) from concept to execution, with access to an in-house videographer for production support as needed.
• Help evolve social messaging, content pillars, and campaign direction.
• Identify content gaps and recommend new opportunities based on audience needs, performance data, and trends.
• Collaborate with internal stakeholders across marketing, product, and production.
• Monitor social channels daily — including Reddit and other community platforms — and respond to comments, messages, mentions, and follower interactions in a timely, thoughtful, and on-brand manner.
• Track trending topics, hashtags, cultural moments, platform updates, competitor activity, and emerging social conversations.
• Build and maintain social reporting dashboards that track channel and content performance, audience growth, engagement, traffic, and relevant KPIs.

Social Media Manager – Community

Content Manager

• Partner with the Director of Product & Customer Marketing to develop and maintain content calendars across:
• Blog and editorial content
• SEO/GEO-driven content
• Email and lifecycle marketing
• Contribute proactive ideas, identify opportunities, and shape content direction.
• Translate strategic goals into actionable content plans aligned with business priorities.
• Ensure consistency and alignment across channels, campaigns, and key initiatives.
• Co-own the strategy and execution of the content pipeline.
• Conduct keyword research to identify and prioritize content opportunities.
• Create content briefs and write high-quality, optimized articles and landing pages.
• Continuously update and improve existing content to grow traffic, engagement, and rankings.
• Build and refine the email content calendar in partnership with marketing teams.
• Plan and write content for promotional sends, product launches, and retention campaigns.
• Maintain coherent messaging across email and on-site touchpoints.
• Write and edit compelling content for blogs, email, and website.
• Uphold a consistent brand voice across all communications.
• Use AI tools to boost quality, efficiency, and scale in content development.
• Monitor and analyze content performance (traffic, rankings, engagement).
• Use data insights to refine plans, test ideas, and optimize results.
• Seek opportunities for continuous improvement through experimentation and iteration.
• Translate product features into customer-focused messaging with Product Managers.
• Support campaigns, product launches, and seasonal initiatives with strategic content.

Content Strategist

• Support and lead the onboarding of new customers to ensure a successful Zipline launch to their users.
• Act as the primary point of contact for assigned customers and serve as the voice of the customer within Zipline.
• Build strong relationships across each customer's organization, including executive sponsors and operational stakeholders, by understanding their goals, culture, and decision-making structure.
• Advise customers on best practices and continuous improvement opportunities to drive long-term success with Zipline.
• Educate customers on new features, enhancements, bug fixes, and relevant Zipline updates.
• Partner with Implementation, Support, Product, and technical stakeholders to ensure smooth onboarding, handoff, and post-launch optimization.
• Maintain a structured success plan following implementation, including adoption milestones, business goals, and growth opportunities.
• Own customer health, renewal readiness, churn-risk identification, and mitigation across assigned accounts.
• Use customer goals, usage data, reporting, and performance metrics to drive adoption, quantify ROI, and inform account strategy.
• Identify expansion opportunities and help customers build business cases and budgets to support renewals and upsell opportunities.
• Help customers evaluate usage, ROI, and other key metrics that can be used internally and externally.
• Lead challenging customer situations with professionalism, urgency, and sound judgment.
• Work with Marketing to develop case studies, customer video clips, quotes, and other sales and marketing assets that showcase customer success stories.

Marketing

• Develop and execute customer marketing programs that increase customer engagement, satisfaction, and expansion revenue and report on results.
• Optimize customer onboarding communications to accelerate time-to-value and ensure new customers feel supported and empowered.
• Analyze customer behavior and product usage data to identify segmentation and messaging for upsell and cross-sell opportunities.
• Work closely with the Customer Success team to identify gaps in product adoption and connect customers with educational materials.
• Partner with Sales and Customer Success to track renewal processes and improve retention rates through proactive engagement strategies.
• Build a customer reference program, ensuring Sales has access to enthusiastic client advocates for referrals.
• Support customer-focused events, including webinars, product training sessions, and community-building initiatives, to increase engagement and customer loyalty.
• Collaborate cross-functionally with Product Marketing, Customer Success, and Sales to align on customer needs and ensure marketing efforts are tailored to drive value and engagement.

Lifecycle Marketing Manager

Data Engineer

• Maintain a full portfolio of new CRM clients, serving as their data point of contact throughout implementation.
• Conduct data imports by preparing complex data import rules for software engineers.
• Perform data validation checks throughout the process to ensure data integrity and accuracy, including pre-migration audits and post-migration reconciliation.
• Examine source Excel data to identify its structure, quality, and potential issues like inconsistencies, missing values, or non-standard entries.
• Document the entire migration process, including data maps, transformation logic, and any issues encountered, and communicate with business stakeholders and development teams to ensure all requirements are met.
• Address and resolve any issues that arise during or after the migration, such as data import errors or data discrepancies.
• Manage all projects efficiently by keeping relevant internal systems accurate and up to date, including recording progress in ChurnZero, ZenDesk, JIRA, Salesforce, and other company systems.
• Collaborate effectively with internal cross-functional teams (e.g., Sales, Implementation, Support) to ensure alignment on client strategy, project status, and a cohesive, unified service experience throughout the migration lifecycle.

Data Migration Consultant

Content Marketing Manager

• You’ll own the narrative around how customers use Zipline and turn those experiences into compelling proof points.
• Build real relationships with Customer Success, Sales, and Account Managers to surface the right stories at the right time.
• Run interviews and manage relationships with customers, both on-site and virtually.
• Shape raw customer experiences into polished case studies, testimonials, and narratives.
• Repurpose customer stories into blogs, webinars, social proof snippets, and sales assets.
• Own the strategy and execution of Zipline’s webinar program, including audience development and speaker sourcing.
• Repurpose webinars into clips, blog content, newsletter features, and social posts.
• Develop thought leadership content across formats and keep stakeholders aligned on priorities.
• Measure performance across channels and use that data to make editorial decisions.

Account Manager

Account Manager

Account Manager

Account Manager

Account Manager

Senior Full Stack Engineer

Social Media Manager – Community

Content Strategist

Account Manager

Lifecycle Marketing Manager

Data Migration Consultant

Senior Full Stack Engineer

Senior Content Marketing Manager