HighlightTA

Data Engineer

• Design, build, and maintain scalable data pipelines and supporting infrastructure.
• Assemble large and complex datasets that meet functional and technical business requirements.
• Implement process and infrastructure improvements, including automation, optimization, and redesign for scalability.
• Develop and maintain ETL/ELT processes using SQL, AWS, and big-data technologies.
• Build data and analytics tools that support insight generation, business performance metrics, and product optimization.
• Ensure data security, governance, and separation across systems, regions, and teams.
• Lead a software development team, providing coaching, mentoring, performance management, and technical direction.
• Guide teams in making and meeting delivery commitments while following established SDLC processes.
• Identify and drive improvements in the software development lifecycle and engineering practices.
• Ensure proper documentation, effective onboarding, and clear alignment with strategic priorities.
• Foster a culture of creativity, innovation, and psychological safety within the team.

Team Lead, Data Engineering

DevOps Engineer

• Ensuring successful code deployments
• Iterating on best practices to increase the quality & velocity of CI/CD deployments
• Ensuring observability of products released to environments
• Providing development teams with reliable and re-usable CI/CD tools and practices and infrastructure templates
• Ensuring that the CI/CD pipelines are adequately documented
• Ensuring the best practices around infrastructure practices for non-production environments including security practices, recommended architecture, clean-up procedures etc
• Owning the alignment with all required parties on changes to practices, recommendation to software and tools etc
• Participating in the building of a dev-ops roadmap that ensures evolution of best practices
• Supporting teams in advanced infrastructural challenges
• Helping to define, improve and document our processes
• Coaching and mentoring team colleagues
• Deploy and maintain CI/CD pipelines across multiple environments
• Deploy and maintain critical applications on cloud-native microservices architecture
• Implement automation, effective monitoring, and infrastructure-as-code according to architectural requirements
• Establish DevOps best practices through collaboration
• Create tools to empower developers to manage production infrastructure
• Design and develop patterns to positively impact the development, deployment, and introspection processes

Senior DevOps Engineer

Customer Success Manager

• Proactive outreach to customers in advance of peak seasons to ensure solution alignment with customer goals.
• Develop expertise in assigned product specialties.
• Drive advocacy by building strong Customer relationships that generate mutual value for Customers and Neon One through 1:1 engagements.
• Strategy/coaching discussions and success reviews focused on product utilization and achievement of the Customer’s own goals.
• Leverage our customer success platform (ChurnZero) to proactively combat churn.
• Share use cases, best practices, and success stories about how other Customers in the industry leverage Neon One.
• Work with our Rev Ops team to refine tech-touch elements that support the success of assigned Customers.
• Identify and refer expansion opportunities to Account Managers and participate in cross-functional account planning.
• Escalate issues from assigned Customers to leadership as needed.
• Facilitate Customer Advisory Boards and community engagements, as needed.

Manager

• Lead and mentor a team of AI/ML practitioners, fostering innovation and technical excellence.
• Design and implement advanced machine learning models and algorithms.
• Oversee data collection, preparation, and model evaluation to ensure quality and performance.
• Integrate LLMs and emerging AI methods into core product capabilities.
• Align AI/ML work with product strategy and communicate results effectively to diverse stakeholders.
• Drive the transition to modern ML infrastructure and scalable tooling.

Manager, Advanced Research

Product Marketing

• Define positioning, messaging, and value propositions that set Neon One apart in the nonprofit technology ecosystem.
• Lead product launches and translate product roadmaps into external stories that inspire customers and prospects.
• Build and maintain buyer and influencer personas, ensuring they guide product, sales, and marketing strategies.
• Own pricing and packaging recommendations for your product areas, grounded in customer and market insights; partner with Product, Finance, and Revenue leadership to finalize and operationalize changes.
• Develop the strategic briefs and core messaging pillars that drive demand generation and content marketing campaigns, ensuring a consistent and compelling narrative across all channels.
• Deliver scalable enablement programs (training, playbooks, collateral) that empower sales and customer-facing teams to drive pipeline and close deals.
• Partner with Sales to identify gaps in the buying journey and create content and tools that accelerate conversion.
• Track and analyze business metrics (pipeline, win rates, adoption, expansion) and adjust GTM strategies accordingly.
• Monitor and own business metrics in regard to revenue, pipeline, win rate, and usage metrics for your product areas.
• Lead the process for the continuous evaluation of trends and adjust strategy to capitalize on shifts in the marketplace.
• Be the voice of the customer: gather insights through interviews, surveys, win/loss analysis, and advisory groups.
• Turn customer and market intelligence into actionable inputs for product strategy and campaign development.
• Build a system of customer advocacy, case studies, testimonials, and thought leadership that elevates our brand story.
• Conduct ongoing competitive and market analysis to identify opportunities, threats, and category shifts.
• Act as a connector across Product, Sales, Marketing, Customer Success, and Support, ensuring alignment and driving execution without authority.
• Influence roadmap discussions with market evidence and customer insight.
• Represent Neon One externally as a product and category evangelist with prospects, customers, and partners.

Product Marketing Manager

• Lead and mentor a growing team of DevOps engineers, fostering a culture of ownership, collaboration, and continuous improvement.
• Set the technical direction, define the team’s roadmap in partnership with architecture, and establish best practices for the entire organization.
• Take ownership of our AWS environment and drive our Infrastructure as Code (IaC) strategy using tools like Terraform, CloudFormation, and Serverless Framework.
• Design and implement resilient, scalable, and cost-effective cloud architectures for our diverse product suite, evolving our use of serverless technologies such as Lambdas, ECS, Aurora and RDS, while supporting legacy systems in transition.
• Embed SRE practices into our culture.
• Define and monitor Service Level Objectives (SLOs), lead the evolution of our observability stack (NewRelic) to provide deep system insights, and own the incident management lifecycle to minimize impact and drive preventative action.
• Design, build, and govern the CI/CD pipelines that serve as the freeway for our engineering teams.
• Partner with our Data Team to design, build, and manage the scalable AWS infrastructure required for machine learning model training and deployment. This includes provisioning and securing services like AWS SageMaker and Bedrock, ensuring a robust infrastructure and optimizing our AI workloads for performance and cost.
• Work with the Security and Compliance team to integrate security into every phase of the infrastructure and software lifecycle.
• Establish and maintain a comprehensive library of technical documentation, including infrastructure diagrams, standard operating procedures (SOPs), and support engineering teams in building incident response runbooks.
• Partner closely with engineering, product, security, and internal operations stakeholders to understand their needs and provide them with the platform and tools required for success.

Lead DevOps Engineer

Marketing Operations

• Manage Account Engagement (Pardot) and connected marketing systems, ensuring seamless integrations, resolving issues, and preventing downstream impacts.
• Administer Chili Piper and support ad hoc administration of the broader commercial tech stack; maintain consistent documentation of processes, workflows, and integrations to ensure system continuity and knowledge sharing.
• Identify and implement scalable process improvements; provide insights and recommendations to enhance marketing strategy; evaluate and deploy new technologies or approaches; and develop actionable plans to improve efficiency and performance.
• Optimize lead routing, scoring, and enrichment; maintain database hygiene and segmentation strategies to improve targeting and campaign performance.
• Partner with growth marketing to design, execute, and analyze campaigns using best practices and data-driven insights that align with business goals.
• Protect email deliverability and domain reputation, manage consent strategies, and ensure adherence to data privacy regulations and best practices.
• Develop and maintain dashboards and reports to measure marketing effectiveness, ROI, and data quality.
• Stay current on industry trends, best practices, and emerging tools to drive innovation and operational excellence.

Marketing Operations Specialist

Product Manager

• Lead the full product lifecycle for Q4’s IR Web product, Studio CMS, and related platform experiences
• Own roadmap strategy, execution, and performance measurement across squads, including direct and indirect squad leadership
• Transition legacy services into scalable, modern SaaS offerings with continuous innovation
• Ensure continuity and support post-deployment to maintain strong client relationships and performance outcomes
• Evolve the roadmap for Q4’s new AI agent that automates customer content updates
• Identify and drive AI integration opportunities that improve efficiency, consistency, and customer satisfaction
• Drive 2026 strategic priorities around scaling AI adoption across the IR web platform
• Use data and feedback to guide ongoing automation and product-led transformation
• Drive adoption of the IR Web platform by aligning with GTM teams to deliver compelling value propositions
• Support the full customer journey, including post-deployment support and operational transformation
• Collaborate with stakeholders across the org to ensure smooth post-deployment support and scalable operations
• Partner with Sales and Marketing to develop competitive positioning, messaging, and business cases
• Influence across teams to deliver high-impact, timely solutions with measurable outcomes
• Collaborate closely with senior stakeholders, including the ELT, to align roadmap and investment priorities
• Champion a “whole product” approach—covering not just software, but also services, packaging, pricing models, and business performance

Senior Product Manager

Scrum Master

• Provide hands-on coaching to multiple software development teams in all aspects of Agile, including Scrum, Kanban, and other lean-agile practices.
• Manage a team of Scrum Masters and aid in their goal setting and development.
• Coach leaders and managers in the behaviors and mindset shifts required to support successful Agile teams.
• Act as the dedicated Scrum Master or Agile Project Manager for one to two teams, guiding them to successfully deliver value.
• Facilitate all Scrum events, including Sprint Planning, Daily Scrums, Sprint Reviews, and Retrospectives, ensuring they are positive, productive, and achieve their objectives.
• Actively identify and remove impediments that are blocking the team's progress.
• Partner closely with the Product Owner to ensure a healthy and well-managed product backlog.
• Develop and deliver engaging training workshops and materials for teams and stakeholders on Agile fundamentals, advanced topics, and role-specific skills.
• Facilitate key collaborative events such as release planning, story mapping workshops, and value stream mapping sessions.
• Conduct assessments of team and departmental Agile maturity, creating a roadmap for improvement and executing on that roadmap.
• Identify, escalate, and help resolve systemic impediments that are beyond a single team's ability to influence.
• Guide teams on the use of meaningful Agile metrics (e.g., Cycle Time, Throughput, Flow Efficiency) to drive data-informed decisions and self-correction.
• Promote a culture of relentless improvement by encouraging experimentation and learning from both successes and failures.

Agile Delivery Manager

Performance Marketing

• Design and execute multi-channel demand generation campaigns targeting SMBs
• Build ABM strategies with clear goals, audience segmentation, and channel mix
• Own paid media (search, social, display, syndication) and continuously test offers and creative
• Manage MQL to SQL pipeline performance, including CAC and disqualification rates
• Write campaign briefs and align stakeholders across Sales, Brand, and Product Marketing
• Report on campaign performance and pivot based on insights
• Partner with Sales to ensure lead quality and feedback loops
• Optimize website chat playbooks and lead conversion paths
• Collaborate across teams to align messaging and touchpoints throughout the funnel

Demand Generation Manager

People Operations

• Optimize the entire employee experience through strategic development, implementation, and management of core HR operational functions.
• Lead the administration and maintenance of the global job leveling framework and job architecture.
• Manage the end-to-end annual compensation review cycle, including merit increases, bonus payouts, and equity refreshes.
• Design, implement, and administer competitive, cost-effective global benefits programs.
• Manage global relationships with benefits brokers, providers, and vendors.
• Serve as the subject matter expert (SME) for the HRIS.
• Collect, clean, analyze, and interpret complex global HR data to identify trends and provide actionable business insights.
• Develop, maintain, and automate robust P&C dashboards and reports in Excel and HRIS.

People & Culture Operations Manager

Vice President

• Define and champion the long-term vision for Q4’s IROps platform, grounded in an AI-first mindset.
• Balance big-picture thinking with the urgency to execute.
• Lead the integration of AI across the IROps platform.
• Own and drive the IROps product roadmap, aligning priorities to company goals and customer needs.
• Stay deeply connected to IR professionals, customer pain points, and market dynamics.
• Work closely with Engineering, Design, Sales, Marketing, Client Success, and the Platform Product team to align execution and accelerate time-to-market.
• Build and lead a team of product managers known for curiosity, accountability, and high performance.
• Define and track product KPIs, customer adoption metrics, and AI impact indicators.
• Partner closely with the EVP Product, CTO, and ELT to shape Q4’s strategic direction.

Vice President, Product

Technical Recruiter

• Partner with scaling tech companies and startups.
• Own full-cycle recruiting for engineering and product roles.
• Flex into non-technical searches as needed.
• Keep ATS systems clean, meet SLAs, and manage processes with precision.
• Anticipate client and candidate needs, move quickly, and keep momentum.
• Drive the process end-to-end and take full responsibility for outcomes.
• Communicate clearly and consistently with clients, candidates, and the team to ensure alignment.
• Learn fast, adapt, and build lasting trust with stakeholders.

Senior Technical Recruiter

AI Engineer

• Develop, test, and refine prompts across various LLMs to improve performance, reliability, and usability.
• Collaborate with product owners to share insights and influence AI use case design.
• Build Retrieval-Augmented Generation (RAG) systems leveraging structured and unstructured datasets.
• Contribute to machine learning training workflows and assist in integrating AI with core data systems (e.g., Snowflake, S3).
• Work closely with a third-party contractor to implement MLOps pipelines using cloud tooling.
• Support scalable deployment of AI services across core product areas.
• Use AWS AI services (or equivalents in GCP or Azure) to manage and deploy AI-powered solutions at scale.
• Help define templates and reusable components for future AI use cases.
• Focus on core AI building blocks (no UI development).

Data Scientist

• Design, build, and validate predictive machine learning models for real-world, client-facing use cases.
• Explore and connect data across marketing, finance, and application platforms to unlock predictive insights.
• Partner with a third-party AWS contractor to leverage and inform the development of MLOps components (e.g., SageMaker templates).
• Conduct exploratory data analysis (EDA) to identify key relationships and features.
• Translate model outputs into actionable strategies for customers and internal teams.
• Build dashboards and reports that deliver value both at scale and at the individual client level.
• Work independently to drive end-to-end projects, from hypothesis to production.
• Collaborate closely with the Data Engineer to ensure models are robust, scalable, and successfully integrated into production pipelines.
• Share findings clearly with stakeholders across product, marketing, and finance teams.

Account Manager

• Manage renewals, retention, and expansion of a book of business for Q4
• Work closely with a CSM partner to provide best-in-class training and care
• Maintain strong customer relationships and uncover expansion opportunities
• Manage the overall economic relationship with assigned customers to ensure retention
• Proactively drive outreach to expand value and maximize bookings
• Own the renewals process including negotiations, solutioning, and contracting
• Identify and pursue highest-value expansion opportunities and demonstrate ROI to customers
• Bring actionable Voice of the Customer feedback to the organization, including competitive and product insights

Junior Account Manager

Salesforce Developer

• Lead Salesforce development and automation using Apex and Salesforce Flow
• Customize and maintain Sales, CPQ, Marketing, Service, and Platform clouds
• Build and manage workflows, approvals, dashboards, reports, page layouts, and templates
• Handle user administration, roles, permissions, and profiles
• Manage integrations with NetSuite, Zendesk, Gong, and Chili Piper
• Respond to internal support requests and bulk data needs
• Support data migrations and system audits
• Monitor and improve data quality and system performance
• Partner with RevOps and business stakeholders to gather requirements and implement solutions
• Coach users on Salesforce best practices and document internal processes
• Recommend and evaluate new third-party tools to enhance workflows

Financial Planning and Analysis

• The Senior Financial Planning Analyst is a high-impact, analytical role supporting strategic financial planning, data integrity, and performance reporting.
• Work closely with the Director of FP&A and VP of Strategic Finance to build scalable financial models, deliver actionable insights, and support SaaS-specific forecasting.
• Build and maintain driver-based financial models that connect business drivers to financial outcomes.
• Assist with monthly, quarterly, and annual planning cycles, including board-level reporting.
• Support sales forecasting, cohort analysis, and commission planning to align performance and incentives.
• Ensure accuracy across systems and datasets to support data auditing and executive reporting.
• Identify trends and deliver insights across core SaaS metrics (ARR, CAC, LTV, churn).
• Partner with cross-functional teams (Sales, Marketing, Product) to deliver financial insights that drive strategic initiatives.
• Develop scalable dashboards using tools like Power BI or Metabase.
• Contribute to automation and predictive analytics initiatives to improve reporting efficiency.
• Drive scenario modeling to support strategic decision-making.

Senior Financial Planning Analyst

• Build and maintain driver-based financial models connecting business drivers to financial outcomes.
• Assist with monthly, quarterly, and annual planning cycles, including board-level reporting.
• Support sales forecasting, cohort analysis, and commission planning to align performance and incentives.
• Ensure accuracy across systems and datasets to support data auditing and executive reporting.
• Identify trends and deliver insights across core SaaS metrics (ARR, CAC, LTV, churn).
• Partner with cross-functional teams (Sales, Marketing, Product) to deliver financial insights that drive strategic initiatives.
• Develop scalable dashboards using tools like Power BI or Metabase.
• Contribute to automation and predictive analytics initiatives to improve reporting efficiency.
• Drive scenario modeling to support strategic decision-making.

Account Executive

• Own the full sales cycle for the UK market: generate pipeline, prospect, secure meetings, demonstrate product, and close new business.
• Develop and execute creative outbound strategies to build and nurture a robust pipeline of opportunities.
• Quickly establish and grow relationships with senior management and decision-makers in public companies (Investor Relations and Corporate Communications).
• Conduct value-based selling with compelling presentations and product demonstrations articulating premium value.
• Maintain a meticulously accurate and up-to-date pipeline within CRM and provide reliable forecasts.
• Act as the 'Voice of the Customer,' gathering product feedback and market intelligence to inform product and client strategies.
• Consistently exceed revenue objectives and quotas through quota-crushing performance.

• Manage Renewals, Retention and Expansion of a book of business dually owned with a CSM partner
• Maintain great relationships and uncover opportunities to provide additional value to customers
• Manage the overall economic relationship with customers to ensure retention and proactively drive expansion
• Retention: proactively connect with customers, understand evolving business circumstances, and prepare business cases to prevent churn
• Renewals: own renewals process including negotiations, solutioning and contracting; deeply understand product offerings and price book
• Expansion: identify high-value expansion opportunities, tailor outreach across the quarter, and deliver new bookings
• Voice of the Customer: bring competitive information, pricing insights, product needs and IR trends back to the organization

• Own the product vision, strategy, and roadmap for the Actionable Insights domain.
• Leverage internal and external data to deliver insights that inform better decision-making.
• Build product experiences that integrate intelligent insights directly into user workflows.
• Partner with engineering, design, and business stakeholders to identify high-impact opportunities.
• Document and communicate ideas clearly in a written-first, asynchronous environment.
• Analyze customer feedback and product usage to inform decisions and optimize the user experience.
• Support product discovery using visual tools (e.g., sketches, wireframes) to bring ideas to life.

• Own and drive the product vision, roadmap, and performance for the core SaaS platform.
• Lead the application layer experience across web and front-end capabilities.
• Champion AI-first thinking and identify opportunities for transformative innovation.
• Build and lead a high-performing team of product managers and future leaders.
• Collaborate with engineering, design, GTM, and customer teams to ensure cross-functional success.
• Influence stakeholders and peers without direct authority.
• Balance short-term execution with long-term strategy and innovation.
• Represent product direction and progress with senior executives and partners.

Vice President, Product - SaaS Platform

Social Media Manager

• Neon One is a technology company guided by a simple belief: that nonprofit organizations are vital to creating healthy and thriving communities. Our mission is to enable nonprofits and empower nonprofit professionals to grow generosity in their communities by providing industry-leading resources, services, and technology.
• Achieving this goal takes a team united in great purpose and people who are passionate about our customers and their missions. As we continue to grow, we are looking for a new member to join our marketing team as a strategic and creative Social Media Manager.
• As the go-to expert on social media management, you will manage content across all organic platforms, ensuring a consistent brand voice and messaging. This is a hands-on, fast-paced role for someone who can take an idea from concept to finished product—whether it’s a quick-turn short-form video or a multi-post educational ad series. While you won’t manage paid social directly, a working knowledge of paid social is essential to ensure tight collaboration with the Growth Marketing team.
•Responsibilities:
• Social Media Strategy & Execution
• Develop and implement a results-driven social media strategy to grow brand awareness, engagement, and community interaction.
• Own content creation and curation for LinkedIn, Meta (Facebook/Instagram), and other relevant platforms, ensuring a consistent brand voice.
• Design original social-first graphics and lightweight video content to support storytelling, product marketing, and community engagement across platforms.
• Concept and execute social-first content (e.g., explainers, ads, how-tos, testimonials) that perform well in both organic and paid environments.
• Manage daily organic social operations: scheduling, publishing, community engagement, and moderation.
• Collaborate with cross-functional teams (Growth Marketing, Content, Sales, Customer Support) to align social media initiatives with broader business goals.
• Stay current on platform updates, emerging trends, and best practices to keep our social presence ahead of the curve.
• Collaborate with the Head of Community Engagement to respond to comments, questions, and brand mentions to foster a connected and responsive social community.
•Performance & Analytics
• Monitor and analyze performance metrics such as reach, engagement, CTR, follower growth, lead gen, and content resonance.
• Translate insights into clear, actionable recommendations to optimize strategy and content in real-time.
• Identify what’s working, and what’s not, and pivot quickly to stay aligned with evolving audience behavior and business goals.
• Set benchmarks, create weekly reports, and communicate performance to internal stakeholders in a clear, compelling way.
• Design and run A/B tests or experiments to refine post formats, messaging, and publishing cadence.
•Requirements:
• Bachelor’s degree in Marketing, Communications, or a related field.
• 4 years of experience in owning B2B social media strategy, execution, and reporting.
• Background in B2B technology, nonprofit industry experience is a plus.
• Proven track record of driving organic growth (audience, engagement, lead generation) on LinkedIn and Meta.
• Experienced with graphic design and video editing tools like Canva, Adobe Express, and CapCut.
• Proficient with social media management tools, such as Hootsuite and Loomly, for planning and scheduling content.
• Deep knowledge of platform algorithms, features, and content formats.
• Talent for writing clear and engaging copy and polishing content to a high standard.
• Excellent interpersonal and communication skills, ability to act as the subject matter expert on social media marketing
• Analytical thinker with a data-driven approach to problem-solving.
• Comfortable partnering with marketers, creatives, and experts to drive aligned, high-quality work.