Account Manager

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Account Manager responsible for customer satisfaction and renewals at Zipline, a rapidly growing B2B SaaS company. Building relationships and driving long-term success for clients.

Posted 5/28/2026full-timeRemote • 🇪🇸 SpainMid-LevelSenior💰 €42,406 - €51,829 per yearWebsite

About the role

Key responsibilities & impact

Support/Lead the onboarding of new customers and ensure a successful Zipline launch to their users.
Act as the primary point of contact for assigned customers and serve as the voice of the customer within Zipline.
Build strong relationships across each customer's organization, including executive sponsors and operational stakeholders, by understanding their goals, culture, and decision-making structure.
Advise customers on best practices and continuous improvement opportunities to drive long-term success with Zipline.
Educate customers on new features, enhancements, bug fixes, and relevant Zipline updates.
Partner with Implementation, Support, Product, and technical stakeholders to ensure smooth onboarding, handoff, and post-launch optimization.
Maintain a structured success plan following implementation, including adoption milestones, business goals, and growth opportunities.
Own customer health, renewal readiness, churn-risk identification, and mitigation across assigned accounts.
Use customer goals, usage data, reporting, and performance metrics to drive adoption, quantify ROI, and inform account strategy.
Identify expansion opportunities and help customers build business cases and budgets to support renewals and upsell opportunities.
Help customers evaluate usage, ROI, and other key metrics that can be used internally and externally.
Lead challenging customer situations with professionalism, urgency, and sound judgment.
Work with Marketing to develop case studies, customer video clips, quotes, and other sales and marketing assets that showcase customer success stories.

Requirements

What you’ll need

4+ years of experience managing customer accounts in a B2B SaaS environment, including ownership of renewals and expansion opportunities.
Retail experience preferred, particularly in store operations or headquarters environments.
Exceptional communication, presentation, listening, and writing skills, with the ability to influence stakeholders at all levels and translate complex concepts into clear, intuitive guidance.
Bilingual: Italian/English preferred; Spanish, French, or German a plus.
Strong relationship-building and collaboration skills, with a proven ability to work effectively across customers and cross-functional internal teams.
Strong analytical skills, with experience using customer data and reporting to assess account health and inform strategy.
Strong project-management and organizational skills, with the ability to coordinate across technical and business stakeholders.
Experience supporting customer onboarding and familiarity with implementation processes such as SSO, hierarchy/user setup, training, and launch planning is a plus.
Demonstrates self-motivation, dependability, and dedication in a fast-paced environment.
Strength in retention management, mitigating contraction/churn and looking for opportunities for growth/expansion.
Willingness to travel.
AI fluency preferred.

Benefits

Comp & perks

Remote-first culture: Join a high performing, fully remote team and work where you're comfortable
Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.
Time off: Our flexible time-off policy gives you the freedom to take the breaks you need, when you need them. You'll also earn a fully paid one-month sabbatical to unplug and reflect after five years.
Benefits: World-class medical, dental, and vision policies.
Team Connection: Annual company off-sites in fun locations.
Volunteering: Every quarter, Zipliners get a paid day off to volunteer for a nonprofit of their choice.
Learning: We support continuous learning and provide unlimited access to our Udemy Business account.
Great humans, great work: Work with kind, collaborative teammates who care about doing meaningful work.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaScustomer data analysisreportingproject managementimplementation processesSSOuser setuptraininglaunch planningAI fluency

Soft Skills

communicationpresentationlisteningwritingrelationship buildingcollaborationanalytical skillsorganizational skillsself-motivationdependability