Account Manager

HighlightTA

Account Manager maintaining high levels of customer satisfaction at Zipline. Primary contact for onboarding, renewals, and adoption in a remote-first company.

Posted 5/28/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £51,744 - £63,279 per yearWebsite

About the role

Key responsibilities & impact

Support/Lead the onboarding of new customers and ensure a successful Zipline launch
Act as the primary point of contact for assigned customers
Build strong relationships across each customer's organization, including executive sponsors and operational stakeholders
Advise customers on best practices and continuous improvement opportunities
Educate customers on new features and relevant updates
Partner with Implementation, Support, Product, and technical stakeholders
Maintain a structured success plan following implementation
Own customer health, renewal readiness, and churn-risk identification
Use customer goals, usage data, reporting, and performance metrics to drive adoption
Identify expansion opportunities and help customers build business cases
Help customers evaluate usage, ROI, and other key metrics
Lead challenging customer situations with professionalism and sound judgment
Work with Marketing to develop case studies and other marketing assets

Requirements

What you’ll need

4+ years of experience managing customer accounts in a B2B SaaS environment
Retail experience preferred, particularly in store operations or headquarters environments
Exceptional communication, presentation, listening, and writing skills
Bilingual: Italian/English preferred; Spanish, French, or German a plus
Strong relationship-building and collaboration skills
Strong analytical skills using customer data and reporting
Strong project-management and organizational skills
Experience supporting customer onboarding (e.g., SSO, user setup, training, launch planning) is a plus
Demonstrates self-motivation, dependability, and dedication in a fast-paced environment
Strength in retention management, mitigating contraction/churn, and looking for growth/expansion opportunities
Willingness to travel
AI fluency preferred.

Benefits

Comp & perks

Remote-first culture: Join a high performing, fully remote team and work where you're comfortable
Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.
Time off: Flexible time-off policy for breaks, including a one-month sabbatical after five years
Benefits: World-class medical, dental, and vision policies.
Team Connection: Annual company off-sites in fun locations
Volunteering: Paid day off every quarter to volunteer for a nonprofit
Learning: Unlimited access to Udemy Business for continuous learning
Diversity and inclusion: Committed to building a diverse workplace where we learn from each other.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer onboardingdata analysisreportingproject managementcustomer success metricsROI evaluationB2B SaaS experienceSSOuser setuptraining

Soft Skills

communication skillspresentation skillslistening skillswriting skillsrelationship-buildingcollaboration skillsanalytical skillsorganizational skillsself-motivationdependability