HighLevel

Product Designer

• Lead and mentor a team of designers focused on growth and lifecycle experiences
• Partner with Product and Engineering leadership to define strategy, priorities, and success metrics
• Translate business goals into clear user experience strategies and scalable design solutions
• Champion user-centered design while balancing speed, experimentation, and impact
• Establish and refine processes for design discovery, iteration, and delivery
• Use data, research, and experimentation to inform decisions and measure outcomes
• Advocate for design at the executive level and contribute to broader product leadership discussions

Director, Product Design

Community Manager

• Direct, mentor, and scale a global, remote team of Community Specialists ensuring 24/7/365 coverage, high engagement, and consistent brand alignment.
• Define, track, and optimize Key Performance Indicators (KPIs) for the community team, including response times, engagement rates, and community sentiment scores.
• Oversee and execute the multi-channel engagement strategy across major platforms, including our Facebook Group (125k+ members), Reddit, LinkedIn, X, and native HighLevel Communities.
• Establish, document, and enforce community guidelines and moderation frameworks to maintain a helpful, objective, and solution-oriented environment.
• Partner with Product Managers and Product Marketing to gather and relay community feedback, highlight pain points, and explain releases to customers.
• Act as the chief incident coordinator within the community during service outages, disruptions, or PR events, publishing clear, transparent, and authoritative updates.
• Develop and manage customer advocacy initiatives, top-contributor programs, and gamification strategies to reward active agency owners and power users.
• Collect and report weekly and monthly qualitative and quantitative community health metrics to Leadership.
• Other duties as assigned by the Director of Community & Customer Experience to support evolving business and community needs.

Manager, Community Team

Manager

• Direct, mentor, and scale a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits.
• Build and continuously improve scalable systems, workflows, and quality controls that enable the certification program to operate as a high-impact business function.
• Identify opportunities to improve certification adoption, candidate success, operational scalability, and community engagement across the broader HighLevel ecosystem.
• Oversee the end-to-end certification pipeline, ensuring optimal exam slot booking availability and timely processing of exam results.
• Enforce and continuously audit testing security protocols to maintain the absolute integrity of both the automated and live proctored certification exams.
• Partner with Product, Customer Success, and the Academy teams to regularly update curriculum, test questions (Part A), and live-build scenarios (Part B) to reflect new platform updates.
• Resolve candidate complaints, appeal requests, and technical issues occurring during the proctoring process with consistency and fairness.
• Own the operational success and long-term scalability of the certification program, developing strategic plans, processes, and capacity models to support future growth.
• Manage the integration of newly certified professionals into the HighLevel Certified Directory and Certified Communities.
• Conduct regular quality assurance checks on live proctored sessions to ensure Certification Specialists maintain professional, supportive, and unbiased grading standards.
• Other duties as assigned by the Director of Certifications to support evolving business and program needs.

Manager, Certifications

SDET

• Own and evolve the test automation platform, ensuring scalability, reliability, and ease of use
• Design and maintain robust automation frameworks across UI, API, and backend layers
• Build and enhance internal QA tools that improve test efficiency
• Drive adoption of automation best practices, coding standards, and efficient test design
• Implement and maintain test observability systems for reporting, analytics, and defect insights
• Conduct performance, load, and scalability testing for key features and services
• Develop and maintain test infrastructure, supporting containerized and distributed environments
• Collaborate closely with developers, QA, and DevOps to embed quality throughout the delivery pipeline
• Improve test reliability and flakiness detection through intelligent retry and failure analysis systems
• Contribute to continuous improvement of tooling, test data management, and CI/CD quality gates
• Research and implement emerging technologies (AI/ML, LLMs, smart test generation, etc.) to advance test automation capabilities
• Advocate for shift-left quality, influencing design and architecture discussions for better testability
• Maintain clear documentation and onboarding materials for test frameworks and platform usage

Software Development Engineer III – Test, Payments

Marketing

• Lead and oversee integrated marketing campaigns across acquisition, lifecycle, retention, and customer engagement initiatives.
• Build, lead, and mentor a high-performing integrated marketing team while remaining hands-on in driving strategic marketing initiatives across lifecycle marketing, funnels, webinars, customer journeys, and growth programs. Serve as a key strategic marketing leader, leveraging strong direct response marketing experience to help scale HighLevel’s trial growth and customer acquisition efforts.
• Align campaign messaging, offers, creative assets, and customer journeys across channels
• Lead or co-lead, in partnership with the Sr. Director for go-to-market initiatives, launches, promotions, and recurring campaign programs.
• Partner cross-functionally to ensure campaigns are delivered accurately and on time
• Improve customer journeys from lead generation through conversion and retention
• Ensure campaigns inside HighLevel are organized, scalable, and operationally effective
• Leverage AI tools and AI-driven marketing practices to improve personalization, campaign efficiency, customer targeting, reporting insights, and operational scalability
• Identify opportunities where AI can improve marketing workflows, customer engagement, and campaign performance

Manager, Integrated Marketing

• Support the launch of new local chapters under the guidance of the Manager, Community Programs.
• Coordinate event logistics, including venue communication, vendor coordination, catering, and AV setup.
• Execute approved communication campaigns (email, social, CRM) to support event attendance.
• Provide operational support for in-person and virtual chapter events.
• Track timelines and deliverables to ensure activities stay aligned with program plans.
• Act as an operational point of contact for volunteer chapter leaders.
• Support the onboarding of new leaders using standard templates and guidelines.
• Share event resources and materials to ensure consistency with program standards.
• Coordinate regular communication with chapter leaders and escalate concerns when required.
• Track chapter activities using predefined metrics such as attendance and engagement.
• Support the collection of post-event feedback from leaders and attendees.
• Maintain dashboards, trackers, and documentation for program visibility.
• Share updates with the Manager, Community Programs on ongoing activities and gaps.
• Maintain accurate internal documentation and chapter records.
• Document recurring challenges and share observations to support process improvements.
• Coordinate with vendors, speakers, sponsors, and internal stakeholders as part of event execution.
• Support vendor communication and documentation in partnership with the Manager.
• Track vendor deliverables and escalate issues when needed.
• Follow established event compliance guidelines and approval processes.
• Identify potential risks and escalate appropriately.
• Ensure required documentation and approvals are completed as per process

Director, Product Design

Manager, Community Team

Manager, Certifications

Software Development Engineer III – Test, Payments

Manager, Integrated Marketing

Community Programs Coordinator