HighLevel

Program Manager

• Own end-to-end execution of US benefits administration, including vendor coordination, annual renewals, open enrollment, compliance activities, audits, and documentation.
• Partner with brokers, Finance, Payroll, and Legal to ensure benefits programs are administered accurately and compliantly.
• Act as an SME for Benefits and R&R programs across the industry, advising People leadership on market trends, regulatory changes, and design improvement.
• Manage and maintain rewards and recognition programs, including program administration, communications, and ongoing enhancements.
• Gather employee feedback and participation data to support continuous improvement of benefits and recognition offerings.
• Coordinate well-being and employee support initiatives to ensure alignment across programs.
• Contribute to benefits planning and renewals, including recommendation of vendor changes, plan design shifts, and long-term cost optimization initiatives.
• Own vendor evaluation and performance management, including broker selection, contract negotiations (with guidance), and service-level accountability.

Program Manager, People

Full-stack Engineer

• Participate in 24/7 on-call rotations for core infrastructure systems
• Execute incident response during production events, including triage, mitigation, and recovery
• Maintain and improve runbooks, operational procedures, and escalation paths
• Help reduce MTTR and prevent repeat incidents through engineering solutions
• Improve reliability of core infrastructure components including: Kubernetes (GKE) clusters, Cloud networking and load balancing & Edge services (Cloudflare)
• Identify systemic reliability issues and drive corrective actions
• Support capacity planning, scaling, and resilience testing
• Execute security remediations across cloud and Kubernetes environments
• Support enforcement of: IAM least-privilege access, Network security controls & Runtime security policies
• Partner with Platform Security on vulnerability management and remediation
• Support security incident response and post-incident reviews
• Automate repetitive operational and security tasks
• Build tooling to improve: Incident response speed, Operational visibility & Security posture enforcement
• Reduce manual toil through scripts, tooling, and process improvements
• Support safe execution of infrastructure and configuration changes
• Ensure changes follow defined change management and audit requirements
• Contribute to incident reviews, postmortems, and continuous improvement initiatives
• Work closely with Cloud Infrastructure, SRE, Platform, Data, and Security teams
• Contribute to shared documentation and operational standards
• Mentor junior engineers and lead small reliability or security initiatives

Software Development Engineer III – Infrastructure

Backend Engineer

• Architect and evolve a plugin-based integrations marketplace that supports calendars, conferencing tools, CRMs, and productivity apps
• Design a high-scale, multi-tenant sync engine for Google, Outlook, Apple Calendar, Zoom, Teams, and other providers
• Implement delta sync pipelines using Google Sync Tokens, Microsoft Delta Queries, and CalDAV/WebDAV sync mechanisms
• Define and maintain a normalized event model across providers, covering recurrence, attendees, reminders, and conferencing data
• Ensure strict standards compliance with iCalendar (RFC 5545), ICS formats, RRULE logic, and timezone rules
• Build resilient, idempotent workflows with retries, backoff, dead-letter queues, and replay-safe operations
• Create automated sync health scoring and drift detection systems with self-healing and recovery paths.
• Develop integration SDKs, OAuth flows, webhooks, and debugging tools to power partner and third-party extension development
• Lead architecture reviews, RFCs, and cross-team technical strategy with Scheduling, Platform, AI, Experience, and SDET teams
• Mentor engineers and elevate engineering quality through hands-on guidance, design leadership, and best practices

Staff Backend Engineer – Calendar Integrations

Accountant

• Assist in the preparation and execution of month-end, quarter-end, and year-end accounting close processes.
• Prepare and post journal entries, ensuring accuracy and compliance with company policies and accounting standards.
• Perform account reconciliations, investigating discrepancies and resolving issues in a timely manner.
• Support the audit process by gathering required documentation, preparing audit schedules, and responding to auditor requests.
• Prepare, maintain, and update internal documentation related to accounting procedures, controls, and policies.
• Collaborate with cross-functional teams to ensure accurate financial reporting and adherence to deadlines.
• Support special projects and implementations of accounting systems led by the accounting or finance teams.
• Identify and implement process improvements to enhance efficiency and accuracy within the accounting team.

Staff Accountant

Software Engineer

• Define and execute the frontend engineering strategy across our SaaS products and marketplace ecosystem
• Drive the evolution of our Vue-based frontend architecture, ensuring performance, maintainability, accessibility, and long-term scalability
• Own frontend standards and long-term platform investments: Design system + UI components || Frontend platform tooling || State management patterns || Frontend observability || Frontend security practices
• Improve customer experience by systematically reducing UI bugs, regressions, and inconsistent behaviour across releases
• Implement strong frontend quality systems: Component testing, integration testing, and contract testing (especially across APIs) || CI enforcement for linting, type checks, and static analysis || Performance budgets and automated regression checks
• Partner with DevOps and Platform Engineering to improve deployment safety for frontend artifacts (CI/CD in Jenkins, CDN strategies, rollback readiness)
• Build and develop a strong group of frontend leaders (Engineering Managers, Staff Engineers, Tech Leads)

Director, Engineering

Affiliate Manager

• Oversee a team of Affiliate Managers’ responsibilities of activating new affiliates, one-to-many affiliate engagement activities, affiliate intel tracking, monthly affiliate customer trends, as well as executing strategic plans for affiliate engagement and recruitment.
• Actively facilitate and manage internal processes such as affiliate gamification, affiliate commissions, and program budget tracking in conjunction with the Director of Affiliate Programs.
• Curate campaigns that teach potential affiliates about HighLevel Affiliate best practices, encourage affiliates to promote HighLevel, and implement long-lasting impact on affiliates’ social campaigns that drive traffic to HighLevel
• Ensure the Affiliate team is effectively trained and able to articulate the value proposition of the HighLevel platform to better recruit prospective affiliates.
• Manage, mentor, and develop a team of affiliate managers to achieve performance and company goals by holding your team accountable to KPIs, initiatives, and assigned projects, and providing feedback on how to improve success.
• Analyze metrics for affiliate activation, engagement, satisfaction, and expansion to aid in project planning and prioritization.
• Confidently navigate and interpret large amounts of data present in our affiliate-tracking software or that of which is provided by our Data Analyst team and use a data-minded approach to plan department work and socialize its outcomes.
• Manage all aspects of affiliate account management, affiliate intel tracking, monthly affiliate customer trends, and contract compliance.
• Support company-wide marketing strategy and lead the Affiliate team in integrating and aligning affiliate department activities.
• Manage projects/vendors effectively and efficiently communicate across all levels of the organization.
• Lead outreach efforts with potential affiliates to be digitally present in their communities.
• Attend in-person events, which may include but is not limited to travel, standing for long periods of time, and full participation in events
• Assist in other/event duties as assigned

Manager, Affiliate Programs – Activation

• Oversee the Affiliate Acquisition efforts and Affiliate Managers’ responsibilities of affiliate account management, affiliate intel tracking, monthly affiliate customer trends, contract compliance, as well as executing strategic plans for affiliate engagement and recruitment.
• Actively facilitate and manage internal processes such as affiliate gamification, affiliate commissions, and program budget tracking in conjunction with the Director of Affiliate Acquisitions..
• Partner with the Director of Affiliate Acquisitio to develop and implement business strategies that grow the Affiliate impact on the HighLevel business.
• Ensure the Affiliate team is effectively trained and able to articulate the value proposition of the HighLevel platform to better recruit prospective affiliates.
• Manage, mentor, and develop a team of affiliate managers to achieve performance and company goals by holding your team accountable to KPIs, initiatives, and assigned projects, and providing feedback on how to improve success.
• Analyze metrics for affiliate engagement, satisfaction, and expansion to aid in project planning and prioritization.
• Confidently navigate and interpret large amounts of data present in our affiliate-tracking software or that of which is provided by our Data Analyst team and use a data-minded approach to plan department work and socialize its outcomes.
• Manage all aspects of affiliate account management, affiliate intel tracking, monthly affiliate customer trends, and contract compliance.
• Support company-wide marketing strategy and lead the Affiliate team in integrating and aligning affiliate department activities.
• Manage projects/vendors effectively and efficiently communicate across all levels of the organization.
• Lead outreach efforts with potential affiliates to be digitally present in their communities.
• Attend in-person events, which may include but is not limited to travel, standing for long periods of time, and full participation in events
• Assist in other/event duties as assigned

Manager, Affiliate Programs – Acquisition

Lead Generation

• Lead the design and development of scalable, high-performance web applications using Node.js, MongoDB, and a modern front-end framework.
• Own features end-to-end—from architecture and implementation to testing, deployment, and optimization.
• Architect and maintain modular, pluggable components that can be reused across the platform.
• Drive technical decision-making across the Reputation Management product, ensuring stability, scalability, and maintainability.
• Integrate and optimize AI-assisted development tools, enhancing reliability, minimizing hallucinations, and improving developer productivity.
• Collaborate closely with cross-functional teams including Product, Design, and AI Research to deliver impactful features.
• Mentor and support fellow engineers, contributing to a culture of technical excellence and continuous improvement.
• Proactively identify and resolve performance, scalability, and security issues.

Lead Engineer – Prospecting

• Drive **developer experience and system health metrics** across revex vertical and ensure compliance to latest standards across the organization.
• Drive measurable improvements in developer productivity, system reliability, observability, and deployment speed across **35+ frontend and 100+ backend services & workers.**
• **Explore and adopt modern tools, including AI-powered solutions, to accelerate development and reduce repetitive work.**
• Identify **recurring pain points, bottlenecks, and repetitive work** across engineering teams, then design and deliver scalable solutions that eliminate them permanently.
• Solve complex **UI performance and reactivity issues** to deliver fast, consistent user experiences at scale.
• Define and enforce **engineering standards and best practices** across the organization and revex vertical.
• Continuously **improve CI/CD pipelines, testing, monitoring, alerting, and overall** developer experience.
• Mentor engineers, lead architecture discussions, conduct code reviews, and foster technical excellence and ownership.
• Proactively identify and solve **performance bottlenecks, scalability challenges, and security concerns** in a multi-tenant environment.

Lead Engineer – Revex Platform

Revenue Operations

• Lead annual and quarterly planning with the VP of Marketing, ensuring alignment on goals, budget, funnel expectations, and execution timelines.
• Build and maintain forecasting models for website traffic, trial generation, channel performance, and spend efficiency.
• Interpret trends, diagnose performance shifts, and provide forward-looking insights to senior leadership.
• Align Marketing operations with cross-functional teams including Finance, RevOps, and Executive Leadership.
• Drive strategic programs such as:
• Scaling trial volume from unaffiliated channels
• Improving web funnels and conversion pathways
• Enhancing paid media accountability and spend efficiency
• Strengthening event planning, measurement, and ROI analysis
• Partner with RevOps counterparts to optimize the marketing tech stack, automation workflows, tracking systems, and CRM integrations.
• Manage and mentor a high-performing RevOps team, fostering a culture of accountability, ownership, and continuous improvement.

Senior Manager, Revenue Operations – Marketing

Engineering Manager

• Manage a team of 6-10 engineers responsible for the full Reporting & Analytics platform.
• Redesign core reporting pipelines to be modular, fault-tolerant, and horizontally scalable.
• Balance rapid iteration with quality standards for mission-critical analytics.
• Guide technical architecture and make high-impact engineering decisions.
• Collaborate with Product and Design teams to own technical outcomes.
• Drive technical direction across product features and platform layers.

Engineering Manager – Reporting

Communications

• Lead all press, media, and public-facing communications to strengthen brand visibility and reputation.
• Develop and execute a comprehensive media strategy aligned with business and growth objectives.
• Build, manage, and sustain strong relationships with journalists, reporters, analysts, and media outlets.
• Oversee creation of press releases, media statements, executive quotes, fact sheets, and story pitches.
• Work closely with Finance, Legal, and executive leadership to develop compliant, accurate, and compelling investor-related messaging.
• Ensure all public communications align with regulatory guidelines and best practices.
• Prepare executives for financial communications, investor meetings, and media interactions.
• Manage all PR agencies and consultants, ensuring alignment with HighLevel’s messaging and priorities.
• Evaluate agency performance and guide strategic direction for earned media efforts.
• Oversee budgets, contracts, and cross-functional workflows with external partners.
• Support executive communications, including speeches, talking points, presentations, and messaging frameworks.
• Assist leaders in translating strategic initiatives into clear communication for internal and external audiences.
• Partner with internal comms teams to ensure alignment and consistency across company messaging.
• Own HighLevel’s crisis communication strategy and response protocols.
• Act as primary communication lead during high-risk or reputational events.
• Create proactive and reactive messaging to mitigate brand exposure and protect trust among customers, partners, and investors.
• Maintain scenario plans and cross-functional readiness for crisis response.
• Lead, mentor, and develop a high-performing Marketing Communications team.
• Define team structure, roles, and development pathways aligned with organizational goals.
• Set clear performance expectations, provide regular feedback, and conduct performance reviews.
• Oversee resource planning, hiring, onboarding, and succession planning for the communications function.

Senior Director, Marketing Communications

Performance Marketing

• Own the strategy, execution, and optimization of data-driven performance marketing campaigns, with accountability for ROI and CAC outcomes
• Define and lead a structured experimentation roadmap, including A/B and multivariate testing, and apply learnings to inform broader demand strategy
• Manage day-to-day performance marketing operations, including campaign setup, budget pacing, optimizations, and reporting.
• Analyze full-funnel performance data to proactively influence decisions, identify scalable growth opportunities, and improve ROI and CAC.
• Build and scale demand generation strategies with a strong focus on B2B customer acquisition.
• Act as a strategic partner to Product Marketing, Content, Design, and Revenue teams to align performance programs with business priorities.
• Develop and maintain dashboards and reports to monitor performance across platforms, delivering actionable insights to stakeholders.
• Stay current on digital marketing best practices, platform updates, and emerging trends to maintain a competitive edge.
• Set direction and evaluate performance of vendors and agencies, ensuring measurable business impact.
• Implement audience segmentation and personalization strategies to maximize ad relevance and conversion rates.
• Drive the creation of compelling ad copy, landing page experiences, and campaign creatives in collaboration with design and content teams.
• Maintain rigorous QA processes to ensure campaign accuracy and high standards before launch.
• Continuously monitor competitor activities and market dynamics to inform strategy adjustments.

Performance Marketing Manager

• Own the lifecycle of ecosystem app partnerships—from identification to evaluation to activation.
• Drive outbound engagement with apps that serve core HighLevel verticals (real estate, legal, wellness, education, etc.).
• Evaluate inbound app integration proposals using a revenue‑first lens.
• Collaborate with Finance, Product, and RevOps to assess the mutual business opportunity of potential integrations.
• Quantify potential impact on: New logo acquisition (co‑marketing, co‑selling), expansion revenue (add‑on revenue through app usage), retention/stickiness (usage‑based retention lift).
• Partner with Product Marketing, Enablement, and the Marketplace team to ensure successful launches.
• Develop simple revenue/enablement toolkits for partner managers and affiliate teams.
• Serve as a cross‑functional bridge between GTM, Product, and external partner teams.
• Document partnership activity, revenue performance, and recommendations for future investments.

Senior Affiliate Partner Specialist

Project Manager

• lead and develop a team of Project Managers supporting Go-To-Market teams
• orchestrate cross-departmental collaboration
• manage project delivery processes
• ensure alignment with company-wide goals