HighLevel

Financial Planning and Analysis

• Establish and lead a Program Management Office (PMO) for the CFO.
• Translate strategic financial goals into operational action items.
• Develop and maintain templates, planning tools, milestone tracking, and reporting cadences.
• Act as a central coordination point for Finance and Accounting.
• Monitor key financial metrics and develop dashboards to inform executive decision-making.
• Build frameworks for goal setting, tracking, and accountability.
• Design and lead Finance and Accounting’s annual and quarterly planning, operating cadences, and reporting cycles.
• Lead initiatives to reduce the number of days to close the books.
• Drive special projects on behalf of the CFO.
• Partner with Finance leadership to ensure effective systems and processes.
• Serve as a thought partner to the CFO in setting strategic priorities and operational plans.

Director, Finance Strategy – Operations

Account Manager

• Provide daily leadership, coaching, and empowering Account Managers to enhance their performance and development.
• Account Management Experience encouraged
• Serve as the primary point of contact for management level inquiries and customer support escalations and coach AMs through recovery plans.
• Facilitate training sessions with Leads and/or Managers to provide ongoing support to team members to enhance their skills along with new hire training.
• Monitor team and department health, contributing to strategic team development.
• Recommend improvements to client lifecycle, handoffs, documentation, and renewal planning.
• Track and report on individual and team performance metrics, providing feedback for continuous improvement.
• Identify areas for process redesign and recommend changes to enhance service quality.
• Address and resolve advanced customer requests promptly, ensuring detailed and accurate documentation.
• Foster a collaborative work environment and encourage effective teamwork.
• Work closely with the Manager to operationalize strategy and ensure the team is aligned on priorities and KPIs.
• Guide account planning and ensure consistent processes are applied across all client tiers.
• Help AM2s prepare for Enterprise work by offering structured feedback and encouraging participation in shadowing and strategic thinking.
• Execute additional tasks and responsibilities as business needs evolve.

Account Management Team Lead

Product Manager

• Own strategy & roadmap: Define a multi-quarter vision for Social Planner (Listening, Analytics, AI content & scheduling), tied to clear business outcomes.
• Ship end-to-end: Drive discovery → validation → launch → iteration with a high bar for quality, reliability, and usability.
• Leverage AI & insights: Use analytics and competitive listening to power a smart social calendar, evergreen recycling/re-use, and better brand outcomes.
• Evaluate partners: Lead vendor assessments and POCs; make crisp build/partner decisions with ROI and speed in mind.
• Measure what matters: Instrument success, define KPIs, run experiments, analyze funnels, and double-down on winners.
• Increase stability & performance: Reduce top support drivers; improve reliability and publishing success rates.
• Lead cross-functionally: Align Eng/Design/Data/Support/Marketing with clear specs, priorities, and trade-offs; communicate risks and resourcing needs.
• Mentor & uplevel: Guide Associate PMs; improve team rituals, documentation quality, and decision velocity.

Product Manager – Social Planner

People Operations

• Lead end-to-end People Tech delivery on Darwinbox - from requirement gathering and solution design to implementation and optimization.
• Partner with People Business Partners and leaders to understand evolving HR needs and translate them into efficient, compliant, and user-friendly workflows.
• Design and configure core modules such as PMS, Talent Management, Surveys, Recognition, Payroll, Compensation, Leave & Attendance and Analytics.
• Drive integration planning and execution to build a connected People Tech ecosystem across complementing applications like ADP, Snowflake, Shareworks, and Slack to name a few.
• Ensure data integrity, quality, and scalability through testing, validation, and proactive troubleshooting.
• Mentor and support HRIS analysts, validating builds, monitoring support response SLAs, quality and ensuring adherence to best practices.
• Champion adoption and continuous improvement, enabling HR teams and employees to get the most out of the platform through training, documentation, and support.

People Technology Lead

Business Development Rep

• Design and lead the global strategy for reactivating dormant accounts.
• Build and lead a high-performing global team of BDRs.
• Partner with Marketing to maximize ROI from campaigns/events.
• Drive measurable contributions to trial creation, demos booked, and pipeline growth.

Manager – BDR

Appointment Setter

• Proactively engage with self-serve users to drive trial activation, adoption, and conversion.
• Respond promptly to inbound inquiries and in-app signals to encourage trial engagement.
• Guide users through onboarding flows, product features, and best practices to accelerate time-to-value.
• Align product capabilities to user goals, needs, and business objectives to maximize trial success.
• Build rapport and trust with users to inspire trial completion and subscription conversion.
• Effectively communicate the HighLevel value proposition to create urgency and interest in upgrading.
• Address user questions, challenges, and objections with confidence, ensuring a smooth trial experience.
• Maintain accurate records of user interactions, engagement metrics, and feedback in CRM and analytics systems.
• Collaborate with Trial Experience, Marketing, and Product teams to optimize trial flows, messaging, and conversion strategies.
• Execute engagement strategies (email, in-app messaging, etc.) to keep users active and progressing through the trial.
• Take on additional responsibilities as business needs evolve.

Self-Serve Specialist – Appointment Setter, Sales

Manager

• Lead and mentor a team of Knowledge Base Associates, providing guidance and professional development opportunities.
• Oversee the monitoring, auditing, updating, and creation of help documentation using customer feedback and direct experience to identify areas for improvement.
• Develop strategies for enhancing help documentation with video content and ensure its successful implementation by your team.
• Collaborate with the Product Marketing team to outline and prioritize large-scale content initiatives that benefit the customer base.
• Partner with Product Managers and the Development Team to coordinate the creation of documentation for new releases.
• Support and guide your team in executing product-related initiatives across internal teams.

Manager, Knowledge Base

• Lead administration and roadmap for our financial tech stack : ERP, financial planning, close management, equity, and procure-to-pay platforms
• Partner closely with Accounting, FP&A, Procurement, legal, and IT teams to ensure systems meet business needs, scale with the company, and support operational efficiency
• Maintain and optimize system configurations, workflows, and integrations to improve automation, accuracy, and usability
• Assist teams in identifying, implementing, and leveraging AI-powered tools (e.g. AI Agents) to automate manual processes and enhance operational efficiency
• Manage user access, roles, and permissions across finance systems, ensuring compliance with access controls and IT general controls (ITGCs)
• Support audit and compliance efforts by maintaining appropriate documentation, system logs, and change management processes
• Help develop and maintain both custom and standard (canned) reports from finance systems to support decision-making and operational insights
• Ensure finance systems integrate seamlessly with each other and with other internal platforms via APIs and other integration methods
• Lead new systems and tools evaluation, selection, and implementation
• Partner with internal teams and external vendors to triage issues and improve system performance
• Develop and deliver training, documentation, and ongoing support for system users across the organization
• Stay current on industry best practices, regulatory requirements, and system capabilities to continually enhance our finance tech stack

Finance Systems Lead

Executive Assistant

• Manage complex calendar scheduling across multiple time zones, ensuring time is aligned to business priorities.
• Handle inbox triage and communications as needed.
• Coordinate travel logistics, including international flights, accommodations, and expense reconciliation.
• Anticipate executive needs and proactively solve scheduling or communication bottlenecks.
• Maintain high discretion when handling sensitive and confidential information.
• Attend meetings, prepare agendas,capture discussion outcomes, and track action items and follow-ups as needed.
• Liaise with internal stakeholders on behalf of the leaders to move priorities forward.
• Coordinate logistics with external parties, including vendors, partners, auditors, and board members as needed.
• Facilitate communication and alignment across the CFO, CLO, and CPO, ensuring priorities are coordinated and follow-through is consistent.

Customer Support

• Reduce human risk through phishing simulations, security awareness training, and compliance monitoring
• Develop and implement strategies to educate employees on cyber threats and foster a security-conscious culture
• Present monthly security metrics by collaborating with all pillars and preparing review presentations
• Monitor and resolve incoming tickets in Freshdesk and Slack
• Troubleshoot application issues (Zoom, Slack, ClickUp, Google Drive)
• Reset passwords and assist with Google Workspace 2FA issues
• Add/remove users from Google Groups and distribution lists
• Perform basic Mac hardware troubleshooting (keyboard, trackpad, Wi-Fi)
• Escalate complex issues to Tier 2/3 support when necessary

System Support Specialist

Customer Success Manager

• Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention
• Build and manage relationships with high-ticket customers by setting clear expectations, addressing challenges, and delivering tailored solutions
• Lead and execute on-time client implementations while ensuring seamless onboarding and integration
• Effectively communicate best practices, strategies, and product insights to clients and internal teams to optimise customer success
• Act as a key liaison for customer feedback, translating business needs and product requirements into actionable solutions
• Maintain close collaboration with internal teams to ensure alignment, streamline processes, and meet customer expectations
• Configure, test, and validate customer accounts to confirm that products meet business needs and function as intended
• Work cross-functionally within the Customer Success team to share knowledge, provide updates on customer engagements, and ensure smooth customer experiences
• Adapt quickly to product updates, feature releases, and changes, providing strategic communication to stakeholders
• Identify missed opportunities within customer accounts, driving adoption and maximising value through proactive training and support
• Consult with clients on priorities related to upcoming feature roadmaps and product enhancements
• Proactively identify opportunities to improve processes, enhance revenue, and boost product efficiency
• Demonstrate technical acumen by developing workable solutions aligned with customer goals
• Resolve issues and risks through collaborative, cross-functional efforts
• Stay up to date with product developments, maintain expertise in features and functionality, and deliver consistent education to customers
• Exhibit a team-oriented attitude and a strong passion for customer success
• Take ownership of short-turnaround projects and deliver results under tight deadlines
• Continuously improve customer relationship management processes to ensure optimal customer outcomes
• Perform other duties as assigned in response to evolving business needs.

Customer Success Manager I

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Drive business improvements based on customer feedback
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Interpret data that translates into action to improve the team.
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Work with Product to prioritize customer features and requests
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Collaborate with product team by providing status updates and customer feedback
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

Implementation Manager

Full-stack Engineer

• Improve and create new lead capture domain models
• Build backend & Frontend API features and architecture
• Work cross-functionally across platform, experience, integrations, payments and marketplace teams
• Drive performance through benchmarking and optimization
• Work with a wide range of systems, processes, and technologies to own and solve problems end-to-end
• Collaborate closely with leadership including engineers, designers, and product managers to build new features and products
• Uphold high engineering standards and bring consistency to many codebases and systems
• Work on 1 to 2 products
• Create and improve lead capture tools like funnels, websites, forms, surveys, social media
• Architect and build backend & Frontend APIs and features

Software Development Engineer III – Full Stack Development, Social Planner

Affiliate Manager

• Partner with Revenue leadership and Product to define enablement priorities and align programs with go-to-market strategy.
• Drive consistency in execution to accelerate sales performance and translate company objectives into enablement initiatives that improve quota attainment, deal velocity, and win rates.
• Build and continuously evolve onboarding programs equipping new customer-facing team members with product mastery, process expertise, and sales methodology fluency.
• Drive time-to-first-deal and ramp metrics through structured learning paths, certification programs, and live coaching; standardize and scale onboarding across geographies and segments.
• Deliver ongoing programs to sharpen selling skills (discovery, negotiation, objection handling, closing) and reinforce sales methodologies; partner with Product and Marketing for launches and positioning.
• Create playbooks, talk tracks, toolkits, and own the sales playbook to document processes, methodologies, and best practices.
• Lead adoption of CRM, sales tools, and enablement platforms; develop repeatable assets and resources that scale across the sales org.
• Monitor advisor performance via QA reviews, data trends, and call analysis; identify knowledge gaps and create targeted interventions.
• Work directly with frontline managers and senior sellers to conduct call reviews, deal strategy sessions, and win/loss analyses; embed a coaching culture and mentor managers on coaching techniques.
• Define enablement KPIs (time-to-ramp, quota attainment, pipeline conversion, win rates, sales cycle length) and leverage data to continuously optimize training, tools, and content; present outcomes to Sales and Executive Leadership.
• Stay ahead of industry trends and introduce innovations (AI-driven coaching, LMS innovations, gamified experiences); pilot and scale programs to improve rep engagement and revenue impact.

Senior Enablement Partner

Digital Marketing

• Lead, mentor, and grow the Digital Marketing team, ensuring alignment to business priorities, clarity of goals, and professional development.
• Foster a high-performance culture built on accountability, collaboration, and innovation.
• Drive digital marketing programs that directly fuel business growth including recruiting and activating affiliates, launching campaigns to generate trials, and executing ticket sales and promotional marketing for events.
• Own the cadence and execution of promotional campaigns and build and optimize customer lifecycle touchpoints from lead capture to trial conversion to product adoption.
• Establish and monitor KPIs such as trial conversion and adoption metrics; translate performance data into actionable insights and provide regular reporting and executive-level insights.
• Partner with Product Marketing, RevOps, Customer Success, and Affiliate Management to ensure alignment on acquisition, retention, and revenue goals and serve as key POC for the Digital Marketing team.

Digital Marketing Manager

• Lead and mentor a team of Knowledge Base Associates, providing guidance and professional development opportunities.
• Oversee the monitoring, auditing, updating, and creation of help documentation using customer feedback and direct experience to identify areas for improvement.
• Develop strategies for enhancing help documentation with video content and ensure its successful implementation by your team.
• Collaborate with the Product Marketing team to outline and prioritize large-scale content initiatives that benefit the customer base.
• Partner with Product Managers and the Development Team to coordinate the creation of documentation for new releases.
• Support and guide your team in executing product-related initiatives across internal teams.
• Report to the Sr. Director of Product Marketing and align team deliverables with product launches and cross-departmental goals.

Knowledge Base Manager

• Define and execute the roadmap for HighLevel’s Creator Mobile Ecosystem (mobile + tablet) serving 1M+ MAUs
• Drive adoption, engagement, retention, and monetization across the mobile product line
• Deliver end-to-end development of core mobile features and usability improvements
• Build and deliver a DIY white-label app-building solution to accelerate Creator Platform revenue
• Partner with design and engineering to craft mobile-first UI/UX
• Design, run, and analyze A/B tests to validate hypotheses and optimize performance
• Improve reliability, performance, and remove friction points in the mobile ecosystem
• Collaborate with engineering, design, marketing, and customer success to drive adoption
• Use analytics to generate insights and inform strategic decisions
• Own measurable outcomes in engagement, retention, and revenue expansion

Senior Product Manager – Mobile Platform

Marketing

• Build and manage marketing automation workflows (email, SMS, WhatsApp, Trigger Links, Zaps) to support campaigns and lead nurturing
• Execute and schedule email, SMS, and WhatsApp campaigns, ensuring personalization and accuracy
• Assist in setting up landing pages, forms, and integrations within marketing automation tools
• Perform A/B testing on emails subject lines, content, and timing to drive higher engagement and conversion
• Monitor campaign performance and track results against defined KPIs
• Collaborate with the Marketing Content Coordinator and Content Manager to ensure campaign assets (copy, graphics, automations) are ready for launch
• Stay updated on marketing automation best practices and new platform capabilities

Technical Marketing Specialist

• Own the timely delivery of consolidated financials (IS, BS and CF) and report performance against our financial targets / operational KPIs, enabling senior leaders and other key decision makers to optimise the performance for their respective functions.
• Lead our forecasting process and strategic planning cycles, including: (i) defining process, timelines and deliverables, (ii) partnering directly with stakeholders to quarterback the process, (iii) preparing consolidated views of the business and (iv) clearly articulating the results/recommendations to C-suite to determine optimal resource allocation.
• Own company-wide headcount planning, partnering closely with People Ops and Talent Acquisition to align hiring plans with financial forecasts, ensure visibility into resource investments, and drive accountability across functions.
• Lead our Corporate FP&A function, including hiring + managing a top-tier team to support the growth and complexity of our business.
• Identify and execute opportunities to streamline and/or automate our core reporting processes in partnership with Accounting, other members of the Finance team and the Revenue Operations team.
• Manage and optimize financial planning tools (e.g. Abacum / other next-gen FP&A tools) and any future tools, including identifying opportunities to better integrate existing business data into our financial systems.
• Own financial reporting for executive and board level audiences, including development of board materials, dashboards and scenarios analysis that highlight opportunities and risks.
• Perform various ad-hoc analysis for leaders and key decision makers.
• Report directly to the Head of Finance and partner cross-functionally.

Director, FP&A

• Design and ship multi-tenant services (checkout, payments orchestration, subscriptions, settlement & reconciliation, invoicing, tax hooks).
• Integrate payment providers and local methods (cards/3DS, UPI, wallets, BNPL) with resilient webhooks and idempotent APIs.
• Implement an append-only double-entry ledger and apply event sourcing/CQRS where it improves correctness and scale.
• Ship production-grade code with contract, integration, property-based, and performance tests; instrument with OpenTelemetry.
• Operate services on GKE (GCP) with CI/CD, canaries, autoscaling, SLIs/SLOs, incident response, and on-call participation.
• Collaborate with PM/Design and mentor SDE I/II engineers.
• Lead cross-service designs connecting orchestration → ledger → reconciliation with clear contracts and failure-mode analysis.
• Define reliability strategy including SLIs/SLOs, capacity models, multi-region failover plans, DR and chaos drills.
• Establish data retention/archival strategies compliant with regulatory requirements.
• Drive engineering excellence via design reviews, postmortems, and technical strategy across Payments & Commerce.

Software Development Engineer III – Payments & Commerce

Vice President

• Build and lead HighLevel’s Investor Relations function from the ground up, ensuring it scales effectively for a public company environment.
• Develop and execute a comprehensive IR strategy to position HighLevel with institutional investors and the sell-side analyst community.
• Drive consistent, transparent, and compelling communication of HighLevel’s business model, growth drivers, financial results, and strategic vision.
• Partner with CFO, CEO, and Board on public company readiness, including messaging, disclosures, and analyst/investor engagement strategies.
• Establish processes for earnings preparation, guidance frameworks, and investor communications, ensuring SEC disclosure compliance.
• Serve as a key spokesperson for the company with investors, analysts, and other members of the financial community.
• Build and maintain strong relationships with institutional investors and sell-side analysts; lead investor targeting, roadshows, conferences, and one-on-one meetings.
• Prepare executives for investor interactions, including earnings calls, conferences, and Board-level investor updates.
• Partner with CEO, CFO, and Communications/Marketing to craft a consistent, compelling company narrative and translate complex financial data into clear messaging.
• Monitor industry, peer, and market trends; maintain understanding of investor sentiment, market dynamics, and competitive positioning and provide actionable feedback to leadership.

Vice President, Investor Relations

• HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
• We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, located in Dallas, Texas.
• Our customers include over 60K agencies & entrepreneurs and 500K businesses globally.
• Infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily.
• Team manages millions of sales funnels, websites, attributions, forms and survey tools for lead generation.
• Role requires autonomy, mentoring other developers, collaborating with technical teams, product, support and customer success.
• Seeking experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps.
• Focus on details and well written self documented code; collaborate with designers, product managers, developers and testers daily.
• Must be experienced in building highly scalable and resilient systems that can meet our customer needs.

Software Development Engineer II – Reporting

• About Us: HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
• Our People: With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
• Our Impact: As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
• About the Role: As a Sr. People Business Partner at HighLevel, you will serve as a trusted thought partner to executive and functional leaders across our G&A division, including People, Legal, Finance, IT, and.
• This role will lead strategic people initiatives, advise leadership on organisation effectiveness, and enable G&A teams to scale effectively while aligning with HighLevel’s mission and culture. You will influence business outcomes by crafting and executing forward-looking talent strategies grounded in data, empathy, and business acumen.
• What You’ll Do: Strategic HR Partnership
• - Serve as a trusted advisor on organisational design, role clarity, and team development.
• - Support change management efforts and business transformation initiatives within G&A.
• - Proactively identify talent gaps, organisational health risks, and structural inefficiencies, presenting clear action plans.
• - Partner cross-functionally on workforce planning and headcount management across departments.
• Talent Development & Performance
• - Guide and influence performance management, career development, and succession planning for G&A teams.
• - Partner with Talent Management and Learning team to design and facilitate tailored career growth and training opportunities.
• - Partner strategically with leaders across to align talent priorities with business goals, anticipating needs and shaping solutions as teams grow and evolve.
• - Enable excellent management by guiding leaders through performance moments—calibrating expectations, delivering actionable feedback, and addressing challenges early with clarity and confidence.
• - Serve as a trusted advisor on employee relations, resolving complex situations with empathy, fairness, and sound, business-aligned judgment.
• - Design for impact by helping teams define clear roles, responsibilities, and organisational structures that accelerate decision-making and execution.
• - Lead with a coaching mindset: empowering new managers, strengthening leadership capability, and helping teams navigate change with adaptability and resilience.
• - Collaborate cross-functionally with PBPs and COEs to refine manager-facing tools, frameworks, and guidance, ensuring consistency and scalability across the company.
• - Strengthen the People team's effectiveness by contributing to high-value rhythms, such as calibrations, listening cycles, and ongoing team development.
• Culture & Engagement
• - Drive initiatives that promote employee engagement, team health, and psychological safety.
• - Champion an inclusive and values-driven work environment aligned with HighLevel’s mission.
• Data-Driven Decision Making
• - Leverage people analytics and dashboards to identify trends and provide actionable insights.
• - Monitor key metrics around retention, engagement, and organisational health.
• - Advance AI-enabled people practices by spotting opportunities to streamline processes, enhance insights, and elevate performance cycles through automation and intelligent tools.

Senior People Business Partner

Events

• About Us: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

• Our People: With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

• Our Impact: Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

• Learn more about us on our YouTube Channel or Blog Posts

• Who You Are: You are a detail-oriented, execution-driven events professional with a passion for turning sponsorships into standout brand moments. You bring strong project management skills, an operational mindset, and a collaborative attitude to the table. Whether coordinating deliverables with external vendors or aligning with internal teams, you\'re adept at ensuring that every sponsored event runs smoothly, on time, and on brand.

• You\'re not afraid to roll up your sleeves to ensure that logistics, branding, staffing, and follow-up are executed flawlessly. While you contribute to the development of event strategy, your primary strength lies in bringing event plans to life with consistency, creativity, and attention to detail. You thrive in fast-paced environments, are always two steps ahead on timelines, and take pride in producing high-quality event experiences that drive awareness and engagement.

• What You\'ll Be Doing

Events Manager

Controller

• Mentor and develop team members and foster a high-performance, collaborative accounting team culture.
• Own and manage the monthly, quarterly, and annual accounting close process, ensuring accuracy, timeliness, and compliance with U.S. GAAP.
• Oversee the general ledger, including account reconciliations, journal entries, and close-related reporting.
• Manage the accounts payable process to ensure timely payments, proper coding, and accurate accruals.
• Enhance the credit card, expense reimbursement, and commissions functions.
• Collaborate with FP&A and business stakeholders to ensure financial data integrity and alignment between actuals and forecasts.
• Research and implement technical accounting guidance, including revenue recognition, equity, and other accounting standards.
• Lead preparation for annual financial audits and serve as the primary point of contact for external auditors.
• Maintain and enhance accounting policies, procedures, and internal controls to support compliance and scalability.
• Support IPO-readiness efforts, including financial reporting, audit readiness, process documentation, and internal control enhancements.
• Ensure proper consolidation with our international subsidiary in India including the proper accounting for foreign currency.
• Support the implementation and optimization of accounting systems and AI tools to drive efficiency and automation.
• Collaborate cross-functionally with Finance, Legal, People Ops, and other departments on business initiatives and transactions.

Assistant Controller

Growth Marketing

• Analyze and deeply understand customer needs across priority industries to inform growth strategies.
• Partner with Product teams to ensure features and onboarding flows are optimized for key user segments.
• Architect and continuously optimize end-to-end user journeys—from top-of-funnel to in-product activation.
• Design and lead growth strategies and lifecycle programs tailored to high-potential customer groups.
• Serve as a connector across Product, Marketing, Education, and Customer Success ensuring alignment and execution against growth goals.
• Report on progress and insights to senior leadership and internal stakeholders with clarity and strategic context.
• Measure program impact using KPIs like activation rate, retention, NPS, and industry segment expansion.
• Lead user education and acquisition initiatives to drive product understanding and increase conversion.
• Collaborate with affiliate, marketing, support, and sales enablement teams to grow adoption in target niches.
• Conduct regular user interviews to gather insights and deliver structured feedback to product and engineering.

Senior Growth Marketer

• Strategize and Plan Campaigns: Develop, execute, and optimize multi-channel marketing campaigns to drive customer acquisition, retention, and engagement. Ensure that all campaigns going out the door have a real strategy in place.
• Analyze and Optimize: Monitor key campaign metrics such as ROAS, CPA, and CTR, providing actionable insights to improve performance and ROI.
• Workflow Development: Establish, manage, and refine marketing workflows that streamline campaign execution and enhance efficiency.
• Collaboration: Work closely with cross-functional teams, including product, customer success, and sales, to align marketing strategies with overall business goals.
• Content Oversight: Guide content creation to ensure consistent marketing best practices are being implemented.
• Innovate and Lead: Stay updated on industry trends, emerging technologies, and marketing best practices to innovate and refine our strategies.
• Performance Reporting: Prepare and present campaign performance reports, highlighting key successes and areas for improvement.
• Customer-Centric Marketing: Serve as an advocate for our customers, ensuring marketing campaigns are relevant, engaging, and aligned with their needs.

Sales

• About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
• Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
• Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
• Learn more about us on our YouTube Channel or Blog Posts
• Who You Are: You are a motivated and results-driven leader who thrives on building and leading high-performing pre-sales teams. You understand the critical role Demo Specialists play in sparking interest, delivering compelling product demos, and driving prospects into the trial phase. Your leadership style blends coaching, accountability, and strategic execution to ensure your team consistently exceeds performance targets.
• You’re skilled at analyzing funnel metrics, refining outreach strategies, and creating scalable processes that increase demo volume, quality, and conversion. You excel in aligning team activities with company KPIs, partnering with Marketing and Sales leadership to optimize inbound and outbound lead flow. Above all, you are passionate about empowering your team to create exceptional first impressions of HighLevel that result in more trial sign-ups and higher close rates.

Director, Finance Strategy – Operations

Account Management Team Lead

Product Manager – Social Planner

People Technology Lead

Manager – BDR

Self-Serve Specialist – Appointment Setter, Sales

Manager, Knowledge Base

Finance Systems Lead

Executive Assistant

System Support Specialist

Customer Success Manager I

Implementation Manager

Software Development Engineer III – Full Stack Development, Social Planner

Senior Enablement Partner

Digital Marketing Manager

Knowledge Base Manager

Senior Product Manager – Mobile Platform

Technical Marketing Specialist

Director, FP&A

Software Development Engineer III – Payments & Commerce

Vice President, Investor Relations

Software Development Engineer II – Reporting

Senior People Business Partner

Events Manager

Assistant Controller

Senior Growth Marketer

Digital Marketing Manager

Pre Sales Manager - SaaS