HighLevel

Product Manager

• Own the vision, strategy and execution for HighLevel's HardPhone, SIP, IVR, Call Center and Enterprise Voice platforms.
• Build a scalable, provider-agnostic communications platform that abstracts multiple CPaaS providers through a unified architecture.
• Architect and scale sophisticated Automatic Call Distributor (ACD) capabilities, including skills-based routing, priority queues, ring groups, overflow rules, business hours and failover logic.
• Design intuitive softphone experiences across web and mobile, along with real-time supervisor dashboards for monitoring, coaching and workforce management.
• Own the complete lifecycle of HardPhone provisioning, including Zero-Touch Provisioning (ZTP), remote configuration, firmware management, inventory management and device lifecycle operations.
• Drive the evolution of IVR and Voice AI, including drag-and-drop workflow builders, conversational AI, speech recognition, call transcription, agent assistance, and call summarization.
• Build enterprise telephony capabilities including call recording, voicemail, conferencing, whisper/barge, monitoring, queue management and compliance recording.
• Define extensible Voice APIs, SDKs, webhooks and event frameworks that enable seamless integrations with third-party applications and ecosystem partners.
• Lead customer migration initiatives, including provider migrations, number portability, hosted phone onboarding, and enterprise telephony transitions, while minimizing customer disruption.
• Partner with Engineering, Infrastructure, Security, Compliance, Support and Go-to-Market teams to deliver highly reliable, globally scalable voice products.
• Establish and monitor platform KPIs including call completion rates, SIP reliability, provisioning success, IVR containment, routing efficiency, call quality (MOS), queue abandonment, agent utilization, billing accuracy, platform availability and customer satisfaction (CSAT).
• Develop and execute the long-term roadmap for enterprise telephony, AI-powered communications, multi-vendor architecture and next-generation voice experiences, ensuring HighLevel maintains competitive parity and platform leadership.

Staff Product Manager – HardPhone, SIP, IVR

Cloud Engineer

• Demonstrated expertise in cloud security architecture across AWS/GCP/Azure, including designing secure, scalable cloud environments with a strong focus on identity, network security, encryption, and compliance best practices.
• Extensive experience conducting security architecture reviews for distributed systems and cloud-native applications, identifying design risks early and recommending secure, scalable architectural patterns aligned with business and engineering goals.
• Perform and lead manual and automated penetration testing across applications, APIs, and cloud services
• Drive threat modeling and secure architecture reviews across app and infrastructure layers
• Collaborate with Infra/DevOps on cloud network architecture, including VPC design, security groups, routing, and segmentation
• Design and advise on cloud-native security controls — IAM hardening, role boundaries, secrets management, least privilege
• Evaluate and improve Kubernetes and container security posture (runtime, image, and network layers)Implement secure-by-default patterns across SDLC, CI/CD, and Infrastructure-as-CodeMonitor emerging threats, CVEs, and vulnerabilities relevant to our stack (web, cloud, infra)
• Influence internal security tooling, automation pipelines, and security review processes
• Serve as a security advisor to engineering, SRE, and product teams across key projects

Lead Security Engineer – Cloud Security, Architecture

Data Scientist

• Define the end-to-end methodology every team follows - hypothesis → metrics → design → power → readout → decision - and make it the default
• Own the statistical approach (significance, multiple comparisons, sequential testing, variance reduction like CUPED) for small-sample, fast-paced contexts where classic A/B power is hard to reach
• Build the methods toolkit for our clustered, hierarchical data (user → sub-account/location → agency), where randomization and analysis units differ
• Apply rigorous causal inference (matching, diff-in-diff, instrumental variables, synthetic control, etc) when clean experiments aren't feasible - churn, onboarding, GTM - separating real signal from selection bias, seasonality, and mix effects
• Own the design discipline for running many experiments at once - layering, orthogonal experiments, holdouts, and guardrails that keep concurrent tests from contaminating each other
• Partner with AI/ML teams to design and evaluate experiments for AI features, including measurement for non-deterministic, fast-iterating systems
• Run the experiment review forum and hold the line on what counts as a real result
• Build the Experimentation curriculum and templates that level up PMs and analysts so good design scales beyond you
• Partner with Analytics Engineering on governed, experiment-ready data and consistent metric definitions
• Influence leadership and cross-functional partners on where to invest, translating statistical nuance into clear, decision-grade guidance

Staff Data Scientist – Experimentation, Causal Inference

Analytics Engineer

• Lead the team responsible for building the trusted data foundation that powers decision-making across the company.
• Oversee a team of analytics engineers who transform raw data into scalable, reliable, and well-governed data models.
• Partner closely with Engineering, Product, Data Science, Finance, Marketing, Sales, Customer Success, and Executive Leadership to define our data strategy.
• Balance technical excellence with business impact, helping the organization become increasingly data-driven while building a high-performing and inclusive team.

Senior Manager – Analytics Engineering

Full-stack Engineer

• Stabilize & Scale the Platform: Tackle systemic bottlenecks, improve fault tolerance, and ensure high availability for mission-critical phone services.
• Efficiency & Performance: Optimize resource usage (CPU, memory, network) to handle millions of operations while reducing cloud costs.
• Tech Debt & Modernization: Lead long-term refactoring efforts, deprecate legacy systems, and introduce scalable patterns.
• Security & Compliance: Strengthen data protection, access controls, and auditability across the platform.
• Developer Velocity: Improve tooling, observability, and automation to accelerate engineering workflows.
• Cross-Team Collaboration: Work with product, infrastructure, and other engineering teams to align on platform priorities.
• Mentorship & Leadership: Guide engineers, set architectural standards, and drive the platform roadmap.

Software Development Engineer III

• Own the Marketplace Vision: Define the long-term strategy to make the HighLevel App Marketplace the premier destination for MarTech and SalesTech apps.
• Drive GMV & Revenue: Establish and execute strategies to grow Gross Merchandise Value (GMV) by optimizing monetization models, billing infrastructure, and payout mechanisms for partners.
• Define Key Metrics: Define, track, and report on ecosystem health metrics: App installs, Active usage, Developer retention, API utilization, and Net Revenue Retention from marketplace apps.
• Revolutionize DevEx: Design and deliver capabilities that make it effortless for developers to build, test, submit, and monetize apps on HighLevel. This includes owning the roadmap for Developer Portals, SDKs, and API documentation standards.
• Governance & Quality: Establish rigorous yet efficient app review processes, security standards, and policy frameworks to ensure a high-trust environment for our users.
• Discovery & Merchandising: Optimize the end-user experience (Agency & SMB) regarding app discovery, search algorithms, recommendations, and one-click installation flows.
• Influence the Roadmap: Collaborate with engineering and cross-functional teams to prioritize platform-level features that unlock new possibilities for app developers (e.g., deeper UI integrations, new webhooks).
• Voice of the Partner: Conduct qualitative research with developer partners and agencies to identify friction points and translate insights into prioritized product work-streams.
• Mentor & Lead: Mentor other PMs and APMs working on adjacent areas of the developer platform, acting as a thought leader in platform economics and ecosystem best practices.

Staff Product Manager – App Marketplace

Program Manager

• Build and run Product Design's core operating cadence, including weekly status, critiques, design reviews, quarterly planning, and decision follow-through.
• Create lightweight systems that make priorities, milestones, dependencies, risks, and ownership clear across multiple product areas.
• Establish practical engagement models between Design and Product, Engineering, Research, and Data so teams know when and how to work together.
• Improve launch readiness by helping teams surface quality risks, clarify tradeoffs, and understand what is ready to ship.
• Partner with design systems leaders to strengthen craft rituals, shared standards, and adoption of reusable patterns across product teams.
• Give design leadership better visibility into capacity, resourcing pressure, delivery risks, and operational bottlenecks as the org grows.
• Reduce recurring fire drills and low-level project wrangling by turning ad hoc coordination into repeatable workflows.
• Partner with the centralized program management office and Product/Engineering operations while representing the needs of Product Design.
• Serve as the operational backbone of Research, owning consent management and incentive processing to enable researchers to run concurrent programs at scale.
• Help bridge multiple time zones (PST, EST and IST) and management levels to optimize for visibility of design team work.

Design Program Manager

Product Designer

• Lead design execution and quality across core platform experiences, mobile experiences, and design system strategy
• Manage, coach and develop approximately 8 product designers across US and India teams
• Elevate designers through coaching, stretch opportunities and clear development plans
• Ensure design quality and execution across core platform experiences and mobile surfaces
• Line manage the design system team
• Build strong operating partnerships with Product, Engineering, Data, Support and Customer Success

Senior Manager, Product Design

SDET

• Lead advanced mobile testing (Android/iOS apps) and automation using BDD frameworks with tools like Appium, Flutter Driver, Espresso, etc.
• Design, implement, and maintain scalable, reusable test automation frameworks and solutions using modern technologies
• Perform advanced multi-platform functional tests and device compatibility testing across diverse environments
• Debug complex issues at the code, app, and infrastructure levels; identify root causes and provide solutions
• Mentor and guide junior SDETs, promoting technical growth within the team
• Review requirements and actively provide feedback on business and technical completeness and testability
• Define and implement comprehensive test strategies, methodologies, and best practices to ensure product quality
• Partner closely with product owners, developers, and DevOps engineers to achieve continuous integration, delivery, and deployment
• Monitor, analyse, and report test automation metrics to identify areas for improvement
• Drive continuous improvement in the QA process, automation coverage, and test reliability
• Take ownership of release quality by supporting regression testing (automated and manual) and providing clear sign-offs

Software Development Engineer in Test III – Mobile Apps

• Lead end-to-end mobile testing and automation for iOS and Android applications (Flutter-based)
• Architect, enhance, and own scalable mobile automation frameworks using tools such as Appium, Flutter Integration Tests, Espresso, etc.
• Drive adoption of AI-assisted testing (test generation, failure analysis, flaky test reduction, intelligent reporting, prompt-based workflows)
• Define and execute test strategies covering functional, regression, performance, reliability, and non-functional testing
• Debug complex issues across automation code, application behavior, device/platform differences, and CI infrastructure
• Own release quality, including automated regressions, risk assessment, and final QA sign-offs
• Partner closely with Product, Design, Dev, and DevOps to improve testability and reduce production defects
• Mentor and technically guide SDETs and interns; set coding, review, and automation best practices
• Track and report quality metrics, automation ROI, and coverage to stakeholders
• Continuously improve QA processes to reduce cycle time and increase confidence in releases

Lead Software Development Engineer in Test – Mobile

Customer Retention Specialist

• Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
• Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities.
• Identify root causes behind customer concerns through active listening and discovery.
• Provide consultative guidance and structured solutions to retain and support customers.
• Communicate the value of HighLevel’s services clearly and confidently.
• Handle objections professionally and work toward mutually beneficial outcomes.
• Identify opportunities for plan optimization, upgrades, or reactivation where appropriate.
• Support churn reduction and revenue retention goals through escalating recurring issues to leadership.
• Deliver personalized, positive support aligned with the company brand.
• Accurately log all interactions and update CRM records in GHL.
• Identify trends and recurring challenges impacting retention.

AI Engineer

• Drive the technical direction for our AI-driven application-builder architecture
• Lead complex system design decisions
• Serve as a hands-on technical leader and mentor for the engineers building AI Studio’s app generation engine
• Partner closely with product, infra, and design to shape the roadmap
• Build scalable, fault-tolerant LLM pipelines for content generation, layout creation, experimentation, and AI-driven user guidance
• Work hands-on with technologies like Go, NestJS, Node, PostgreSQL, Firestore, Vector Databases, Cloudflare Workers, Cloudflare KV, and microservices
• Design distributed systems that handle high-throughput generative and analytical workloads while ensuring correctness and low latency
• Drive improvements in observability using Prometheus/Grafana, OpenTelemetry, and structured logging
• Mentor engineers through code reviews, design discussions, and pairing
• Participate in reviews, deep dives, and on-call rotations to maintain a culture of accountability and operational excellence

Lead Engineer – AI Studio

• Lead HighLevel’s AI product charter across various AI-powered product surfaces
• Manage and coach PMs across multiple AI product areas
• Define product vision, roadmap, metrics, and operating model for AI product portfolio
• Partner closely with engineering leaders
• Create ownership across platform AI and customer-facing AI agents
• Drive AI monetization and packaging strategy
• Improve AI quality, trust, and reliability

Group Product Manager – AI

• Contribute directly to codebases across Vue 3, Nuxt, Module Federation, Node.js / NestJS services, and supporting infrastructure
• Lead architectural discussions and help teams make informed technical decisions
• Work with infra/SRE teams to ensure systems meet global scale requirements
• Build impactful product features, performance improvements, and internal tooling
• Debug complex production issues across distributed microservices and CDN layers
• Manage and mentor developers across Builder squads including performance management, career growth, and technical guidance
• Lead sprint planning, execution tracking, and reporting

Lead Engineer – Funnels, Full-stack

Financial Planning and Analysis

• Own the monthly budget-vs-actuals (BvA) process end to end, building out BvA and forecast reporting, and partnering with owners on variances and changes to key metrics
• Support pre-IPO readiness, ensuring the accuracy, discipline, and rigor of corporate reporting meets the expectations of public-company stakeholders
• Consolidate the Board deck materials, maintaining a consistent financial narrative and helping shape the company story
• Produce business-unit reporting packages and ad-hoc analyses for leadership
• Maintain and improve the consolidated forecast - rolling forecasts across the P&L, balance sheet, cash flow, including cash landing and capex projections
• Maintain corporate forecast assumptions (merit, benefits, FX, tax rates, etc.) and build scenario and sensitivity analyses that inform strategic and resource-allocation decisions
• Coordinate the finance calendar and executive review cadence
• Partner with the finance systems team to enhance the corporate model, FP&A tooling (Abacum), dashboards, and playbook - applying AI and automation to recurring work