HighLevel

Community Manager

• Direct, mentor, and scale a global, remote team of Community Specialists ensuring 24/7/365 coverage, high engagement, and consistent brand alignment.
• Define, track, and optimize Key Performance Indicators (KPIs) for the community team, including response times, engagement rates, and community sentiment scores.
• Oversee and execute the multi-channel engagement strategy across major platforms, including our Facebook Group (125k+ members), Reddit, LinkedIn, X, and native HighLevel Communities.
• Establish, document, and enforce community guidelines and moderation frameworks to maintain a helpful, objective, and solution-oriented environment.
• Partner with Product Managers and Product Marketing to gather and relay community feedback, highlight pain points, and explain releases to customers.
• Act as the chief incident coordinator within the community during service outages, disruptions, or PR events, publishing clear, transparent, and authoritative updates.
• Develop and manage customer advocacy initiatives, top-contributor programs, and gamification strategies to reward active agency owners and power users.
• Collect and report weekly and monthly qualitative and quantitative community health metrics to Leadership.
• Other duties as assigned by the Director of Community & Customer Experience to support evolving business and community needs.

Manager, Community Team

Manager

• Direct, mentor, and scale a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits.
• Build and continuously improve scalable systems, workflows, and quality controls that enable the certification program to operate as a high-impact business function.
• Identify opportunities to improve certification adoption, candidate success, operational scalability, and community engagement across the broader HighLevel ecosystem.
• Oversee the end-to-end certification pipeline, ensuring optimal exam slot booking availability and timely processing of exam results.
• Enforce and continuously audit testing security protocols to maintain the absolute integrity of both the automated and live proctored certification exams.
• Partner with Product, Customer Success, and the Academy teams to regularly update curriculum, test questions (Part A), and live-build scenarios (Part B) to reflect new platform updates.
• Resolve candidate complaints, appeal requests, and technical issues occurring during the proctoring process with consistency and fairness.
• Own the operational success and long-term scalability of the certification program, developing strategic plans, processes, and capacity models to support future growth.
• Manage the integration of newly certified professionals into the HighLevel Certified Directory and Certified Communities.
• Conduct regular quality assurance checks on live proctored sessions to ensure Certification Specialists maintain professional, supportive, and unbiased grading standards.
• Other duties as assigned by the Director of Certifications to support evolving business and program needs.

Manager, Certifications

SDET

• Own and evolve the test automation platform, ensuring scalability, reliability, and ease of use
• Design and maintain robust automation frameworks across UI, API, and backend layers
• Build and enhance internal QA tools that improve test efficiency
• Drive adoption of automation best practices, coding standards, and efficient test design
• Implement and maintain test observability systems for reporting, analytics, and defect insights
• Conduct performance, load, and scalability testing for key features and services
• Develop and maintain test infrastructure, supporting containerized and distributed environments
• Collaborate closely with developers, QA, and DevOps to embed quality throughout the delivery pipeline
• Improve test reliability and flakiness detection through intelligent retry and failure analysis systems
• Contribute to continuous improvement of tooling, test data management, and CI/CD quality gates
• Research and implement emerging technologies (AI/ML, LLMs, smart test generation, etc.) to advance test automation capabilities
• Advocate for shift-left quality, influencing design and architecture discussions for better testability
• Maintain clear documentation and onboarding materials for test frameworks and platform usage

Software Development Engineer III – Test, Payments

Marketing

• Lead and oversee integrated marketing campaigns across acquisition, lifecycle, retention, and customer engagement initiatives.
• Build, lead, and mentor a high-performing integrated marketing team while remaining hands-on in driving strategic marketing initiatives across lifecycle marketing, funnels, webinars, customer journeys, and growth programs. Serve as a key strategic marketing leader, leveraging strong direct response marketing experience to help scale HighLevel’s trial growth and customer acquisition efforts.
• Align campaign messaging, offers, creative assets, and customer journeys across channels
• Lead or co-lead, in partnership with the Sr. Director for go-to-market initiatives, launches, promotions, and recurring campaign programs.
• Partner cross-functionally to ensure campaigns are delivered accurately and on time
• Improve customer journeys from lead generation through conversion and retention
• Ensure campaigns inside HighLevel are organized, scalable, and operationally effective
• Leverage AI tools and AI-driven marketing practices to improve personalization, campaign efficiency, customer targeting, reporting insights, and operational scalability
• Identify opportunities where AI can improve marketing workflows, customer engagement, and campaign performance

Manager, Integrated Marketing

• Support the launch of new local chapters under the guidance of the Manager, Community Programs.
• Coordinate event logistics, including venue communication, vendor coordination, catering, and AV setup.
• Execute approved communication campaigns (email, social, CRM) to support event attendance.
• Provide operational support for in-person and virtual chapter events.
• Track timelines and deliverables to ensure activities stay aligned with program plans.
• Act as an operational point of contact for volunteer chapter leaders.
• Support the onboarding of new leaders using standard templates and guidelines.
• Share event resources and materials to ensure consistency with program standards.
• Coordinate regular communication with chapter leaders and escalate concerns when required.
• Track chapter activities using predefined metrics such as attendance and engagement.
• Support the collection of post-event feedback from leaders and attendees.
• Maintain dashboards, trackers, and documentation for program visibility.
• Share updates with the Manager, Community Programs on ongoing activities and gaps.
• Maintain accurate internal documentation and chapter records.
• Document recurring challenges and share observations to support process improvements.
• Coordinate with vendors, speakers, sponsors, and internal stakeholders as part of event execution.
• Support vendor communication and documentation in partnership with the Manager.
• Track vendor deliverables and escalate issues when needed.
• Follow established event compliance guidelines and approval processes.
• Identify potential risks and escalate appropriately.
• Ensure required documentation and approvals are completed as per process

Community Programs Coordinator

Product Manager

• End-to-end ownership of AI product vision, roadmap, and delivery
• Business performance of AI products (adoption, engagement, retention, revenue)
• Near and mid-term AI strategy (12–36 months), with input into longer-term direction
• Cross-functional alignment across Product, Engineering, Design, Data, and GTM
• The evolution of AI-native UI/UX across the platform
• Define and continuously refine the AI product vision and mission for GoHighLevel
• Own the AI product roadmap, balancing near-term wins with foundational investments
• Identify high-leverage AI opportunities that materially improve customer outcomes and platform differentiation
• Help shape how AI becomes embedded into the core product experience—not bolted on
• Lead AI products from discovery through launch, iteration, and scale
• Partner closely with Engineering and Data teams to deliver reliable, scalable AI systems
• Maintain strong product quality and customer trust while moving quickly in a fast-evolving AI landscape
• Make pragmatic tradeoffs across scope, speed, cost, and technical complexity
• Be directly accountable for AI adoption, usage, retention, and monetization
• Translate AI capabilities into clear customer value propositions and pricing/packaging inputs
• Use data and customer feedback to drive continuous improvement and prioritization
• Clearly communicate AI product performance, risks, and opportunities to executive leadership
• Drive the evolution of AI-native UI and UX, ensuring AI feels intuitive, proactive, and valuable
• Influence platform-wide product decisions where AI meaningfully impacts customer workflows
• Collaborate with Design to set standards for AI interactions, transparency, and trust
• Act as the central product leader for AI across the company
• Work closely with GTM teams to ensure AI products are well-positioned, adopted, and supported
• Partner with executive leadership on AI strategy, investment tradeoffs, and sequencing
• Provide clear, structured updates on AI progress and impact
• Lead and mentor AI-focused product managers and cross-functional product pods
• Help shape the future AI product organization as scope and impact grow
• Establish product practices that support experimentation, learning, and scale

Senior Director, Product Management – AI Products

Full-stack Engineer

• Implement and optimize data access patterns for efficient interaction with large-scale data using ElasticSearch, Google Firestore, MongoDB Atlas, ClickHouse, and Redis.
• Monitor, troubleshoot, and tune existing database instances (SQL, MongoDB, ElasticSearch, ClickHouse) to ensure sub-second latencies and operational stability.
• Contribute to the design and implementation of high-performance components that handle terabytes of data.
• Focus on instrumentation, benchmarking, and optimizing query paths, indexing, memory/CPU usage, and storage layouts.
• Develop and maintain reusable frameworks, SDKs, and platform services in programming languages, with a focus on Node.js and GoLang.
• Actively participate in design reviews and adhere to engineering best practices to maintain a high technical standard.
• Collaborate with product and platform teams to implement best-practice data-access patterns and uphold SLAs.
• Partner with multiple teams to deliver reliable, secure, and maintainable data platform capabilities.
• Support the operational health of database environments, including contributing to processes for backup/restore, disaster recovery, security, and compliance across AWS, GCP, and Azure environments.

Software Development Engineer – Platform Data

Customer Retention Specialist

• Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
• Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, reactivation opportunities.
• Identify root causes behind customer concerns through active listening and discovery.
• Provide consultative guidance and structured solutions to retain and support customers.
• Communicate the value of HighLevel’s services clearly and confidently.
• Handle objections professionally and work toward mutually beneficial outcomes.
• Identify opportunities for plan optimization, upgrades, or reactivation where appropriate.
• Support churn reduction and revenue retention goals through escalating recurring issues to leadership.
• Deliver personalized, positive support aligned with the company brand.
• Accurately log all interactions and update CRM records in GHL.
• Apply appropriate tags and track case outcomes for reporting and analysis.
• Maintain detailed documentation to support transparency and performance tracking.
• Identify trends and recurring challenges impacting retention.
• Provide feedback to leadership on improvement opportunities.
• Maintain strong product knowledge of HighLevel services and best practices.
• Take ownership of individual performance metrics and outreach targets.

Customer Retention Specialist I

• Improve and create new lead capture domain models.
• Build backend & Frontend API features and architecture.
• Work cross-functionally across our platform, experience, integrations, payments and marketplace teams.
• Drive performance through benchmarking and optimization
• Work with a wide range of systems, processes, and technologies to own and solve problems from end to end
• Collaborate closely with our leadership team including engineers, designers, and product managers to build new features and products
• Uphold high engineering standards and bring consistency to the many codebases and systems you will encounter.
• Create and improve lead capture tools like funnels, websites, forms, surveys, social media
• Architect and build backend & Frontend APIs and features

Software Development Engineer III – Full Stack Development, Ecom

People Operations

• Serve as a senior strategic partner to leaders across the GTM organization
• Help scale the business and strengthen leadership effectiveness
• Build high-performing teams while ensuring operational discipline
• Partner directly with the People team and leadership on talent strategies
• Lead workforce planning, talent strategy, and change initiatives
• Champion AI-enabled ways of working and advocate for company culture
• Mentor leaders on performance management and develop talent programs
• Leverage people analytics to identify trends for informed decision-making
• Manage complex employee relations matters and build leadership capability

Senior Director, People Business Partner

• Handle complex and high-risk customer interactions with a strong focus on retention and resolution
• Proactively engage with customers with negative CSAT scores, cancellations, or churn signals
• Manage escalations effectively when Team Leads or Managers are unavailable
• Drive positive customer outcomes through empathy, problem-solving, and product expertise
• Deliver high-quality support across channels (calls, chat, tickets)
• Ensure timely responses and resolution of customer queries
• Maintain strong adherence to SLAs and customer care standards
• Act as a role model for quality interactions and customer experience
• Provide guidance to team members on live customer issues when needed
• Support team channels (Slack, Zoom rooms) by answering queries and sharing knowledge
• Identify recurring customer issues and feedback trends
• Share actionable insights with Team Leads and Managers to improve processes
• Contribute to improving customer journeys, retention strategies, and support workflows
• Develop strong expertise in HighLevel products, tools, and workflows
• Participate in knowledge-sharing sessions and team workshops
• Assist with monitoring unassigned conversations and ensuring follow-ups
• Support adherence to team schedules, workflows, and operational processes

Senior Customer Retention Specialist

Cloud Engineer

• Design and evolve GCP-based infrastructure architecture for scalability, resilience, and security.
• Define standards for:
• Project and environment structure
• Multi-region deployments
• High availability and failover strategies
• Lead architectural reviews for high-impact infrastructure changes.
• Ensure infrastructure supports high-scale, multi-tenant SaaS workloads.
• Architect and optimize Kubernetes (GKE) platforms for production workloads.
• Define and enforce:
• Cluster architecture and node pool strategies
• Workload isolation and scheduling policies
• Upgrade and lifecycle management strategies
• Improve reliability, scalability, and operational efficiency of Kubernetes environments.
• Design and manage secure and scalable cloud networking:
• VPCs, subnets, routing, and firewalls
• Load balancing and traffic routing
• Own integration with Cloudflare, including:
• CDN configuration
• WAF rules and DDoS protection
• Edge security and traffic management
• Ensure low-latency, resilient, and secure traffic flows.
• Design and enforce least-privilege IAM architecture across GCP and platform systems.
• Define standards for:
• Service accounts and roles
• Access control policies
• Just-in-time access and auditing
• Partner with Cyber Security to continuously improve access posture and reduce risk.
• Build and enforce secure-by-default infrastructure patterns.
• Partner closely with Cyber Security teams to:
• Identify and remediate vulnerabilities
• Implement security controls and guardrails
• Support threat modeling and risk assessments
• Secure Kubernetes workloads, networking layers, and cloud services.
• Drive adoption and quality of Infrastructure as Code (IaC) using tools like Terraform.
• Build reusable infrastructure modules and automation frameworks.
• Ensure infrastructure changes are Auditable, Repeatable & Safe
• Reduce manual operational work through automation.
• Design and improve disaster recovery (DR) and failover strategies.
• Define and validate RTO / RPO objectives.
• Partner with SRE teams to improve Incident response, System resilience & Operational readiness.
• Participate in postmortems and drive systemic improvements.
• Identify infrastructure inefficiencies and performance bottlenecks.
• Partner with FinOps and Cloud teams to:
• Optimize resource utilization
• Improve cost visibility and predictability
• Balance performance, reliability, and cost in architectural decisions.
• Act as a technical leader across Cloud Infrastructure and Security domains.
• Mentor SDE2, SDE3, and Lead engineers.
• Drive design reviews, architecture discussions, and best practices.
• Influence teams across the organization without direct authority.
• Work closely with:
• Platform Engineering (CI/CD, DevEx)
• SRE & InfraOps (operations and reliability)
• Cyber Security teams (security and compliance)
• Communicate complex technical concepts clearly to stakeholders and leadership.

Staff Engineer – Cloud Infrastructure, Security

Solutions Engineer

• Act as the highest escalation point for SEO-related issues across websites and domains
• Debug complex problems involving crawlability and page speed
• Diagnose issues related to AI search platform content visibility
• Own debugging and optimization for Google Business Profile integrations
• Identify recurring patterns to influence product improvements and feature requests
• Create high-quality documentation for SEO best practices
• Mentor junior PSEs and support engineers

Senior Product Solution Engineer – Visibility AI

Product Designer

• We are seeking a Senior Product Designer with 5+ years of work experience in the SaaS arena
• Work with product managers, engineers and other designers as part of cross-functional teams
• Rely heavily on both qualitative and quantitative data to make informed decisions
• Experience with AI- Design tooling is mandatory

Senior Product Designer

Lead Generation

• Define and own the long-term vision for HighLevel’s Marketing OS and Lead Generation ecosystem
• Identify opportunities to unify fragmented tools into a cohesive, AI-powered growth platform
• Drive product strategy that increases lead volume, conversion rates, and customer ROI
• Lead a group of product managers and cross-functional teams across multiple product lines
• Ensure tight integration across all surfaces to deliver a seamless user experience
• Partner with Growth, Sales, and Customer Success to drive adoption of core lead gen tools
• Embed AI across the ecosystem to create autonomous marketing workflows
• Establish and track core metrics for lead generation volume and quality