HighLevel

Growth Marketing

• Own the SaaSpreneur Avatar
• Develop a deep understanding of SaaS founders using (or considering) HighLevel
• Conduct regular customer interviews, research, and feedback sessions
• Translate customer insights into actionable growth strategies and experiments
• Partner with Product, Marketing, and Support, and Customer Success teams to improve onboarding, adoption, and retention for SaaSpreneurs
• Create educational content (workshops, trainings, presentations, guides) tailored to SaaS founders
• Host live and virtual workshops to help SaaSpreneurs succeed on the platform
• Represent HighLevel at conferences, meetups, and industry events
• Speak confidently about the product, use cases, and SaaS growth strategies
• Travel 25% or more to attend and present at events

Senior Growth Marketer

Analyst

• Maintain and optimize the workforce management platform, ensuring accurate data capture, reporting, and system reliability.
• Develop and refine forecasting models to predict workload demand across all customer-facing teams, including customer support, sales, and success teams.
• Design and implement staffing schedules and capacity plans to align resources with forecasted demand, minimizing downtime and maximizing service levels.
• Collaborate with team leads to identify process inefficiencies and implement solutions that enhance productivity and customer satisfaction.
• Oversee intraday workforce operations, adjusting schedules as needed to meet changing business needs.
• Provide actionable insights through dashboards and reports on key WFM metrics, such as adherence, utilization, and service level achievement.
• Partner with stakeholders from operations, HR, and leadership to ensure alignment on workforce strategies and priorities.
• Develop training materials and standard operating procedures for WFM tools and processes to ensure consistency and knowledge sharing.

Senior WFM Analyst

Engineering Manager

• Lead the Custom Objects team responsible for designing, building, scaling, and supporting flexible data models within the HighLevel CRM.
• Enable users to model and manage any entity their business tracks, beyond standard CRM objects.
• Own architectural direction, team outcomes, and platform quality for one of HighLevel’s most strategic building blocks.
• Drive engineering excellence from architecture and reliability to observability and performance.

Engineering Manager – Custom Objects Team

SDET

• Contribute to the quality of Forms, Surveys, Quizzes, QR Codes & External Tracking modules through effective manual testing and reliable automation coverage
• Design and execute functional, regression, and exploratory test cases for end-to-end scenarios across web and mobile experiences
• Validate real-world use cases including conditional logic, field behaviors, submission flows, multi-step surveys, and integrations with other HighLevel products
• Build and maintain UI and API automation suites using Playwright as the primary automation framework
• Collaborate with senior SDETs and developers to improve automation efficiency, stability, and overall coverage
• Ensure automation suites remain up to date and aligned with evolving product architecture
• Work closely with product managers, UX designers, backend and frontend engineers to understand requirements, workflows, and edge cases
• Participate in sprint planning, bug triages, release readiness reviews, and cross-functional QA initiatives
• Provide clear, data-backed QA insights that help influence product quality decisions
• Identify quality gaps and recommend improvements to workflows, automation processes, test case design, and regression cycles
• Contribute to internal QA best practices and maintain testing documentation
• Support integration testing with APIs and ensure strong coverage for cross-team functionalities
• Use basic AI tools (e.g., LLM-assisted reviews, AI-supported test case generation, pattern analysis) to streamline test design and validation efforts
• Understand how AI-driven features impact Forms & Surveys behavior and incorporate them into test strategies

Software Development Engineer II – Payments

• Own and evolve the test automation platform, ensuring scalability, reliability, and ease of use
• Design and maintain robust automation frameworks across UI, API, and backend layers
• Build and enhance internal QA tools that improve test efficiency
• Drive adoption of automation best practices, coding standards, and efficient test design
• Implement and maintain test observability systems for reporting, analytics, and defect insights
• Conduct performance, load, and scalability testing for key features and services
• Develop and maintain test infrastructure, supporting containerized and distributed environments
• Collaborate closely with developers, QA, and DevOps to embed quality throughout the delivery pipeline
• Improve test reliability and flakiness detection through intelligent retry and failure analysis systems
• Contribute to continuous improvement of tooling, test data management, and CI/CD quality gates
• Research and implement emerging technologies (AI/ML, LLMs, smart test generation, etc.) to advance test automation capabilities
• Advocate for shift-left quality, influencing design and architecture discussions for better testability
• Maintain clear documentation and onboarding materials for test frameworks and platform usage

Software Development Engineer III – Payments

Marketing

• Maintain and update the HighLevel template library, ensuring assets are current, functional, and consistent with brand design standards.
• Implement and oversee a consistent taxonomy, naming conventions, and tagging system for easy organization and retrieval.
• Archive outdated templates and manage version control for all active assets.
• Collaborate with product marketing, development teams, and third party contractors to create and adapt templates for campaigns, workflows, funnels, websites, digital ads, and other assets for specific industries.
• Customize templates for specific business types, customer segments, and use cases to be consistent with modern industry standards.
• Optimize templates for performance, usability, and delightful design.
• Conduct quality assurance testing on templates to ensure functionality, formatting, and compatibility across devices.
• Ensure templates comply with legal requirements, accessibility guidelines, and brand policies.
• Monitor template performance metrics and gather user feedback to guide continuous improvement.

Marketing Coordinator

Community Manager

• Maintain a positive, healthy, and enthusiastic community of High Levelers across all social channels, especially within our Facebook group!
• Engage and moderate across Facebook, Instagram, Twitter, LinkedIn, and Reddit simultaneously.
• Collect user feedback and improvement proposals, ensuring they reach the right internal teams, and follow up with the community when their input leads to changes.
• Act as a skilled traffic controller providing solutions for community troubleshooting while identifying the difference between technical support issues and valid product feedback.
• Act as the 'voice of calm' during outages or critical incidents providing clear, transparent updates to maintain trust.

Community Specialist I

Business Development Rep

• Prospect into targeted lists (greenfield and dormant accounts).
• Conduct outreach campaigns to re-engage leads and drive trial/demo signups.
• Partner with Marketing to support campaigns and events, focusing on attendance and follow-up.
• Leverage customer intelligence to tailor messaging, identify pain points, and personalize offers.
• Track and report on activity, conversion rates, and pipeline contribution..

Business Development Representative

Sales

• Identify, engage and nurture new customer relationships
• Align solutions to the customer’s goals, needs and objectives
• Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion
• Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics
• Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)
• Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client
• Collaborate with customers and cross-functional teams to identify compelling solutions
• Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices
• Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)
• Other duties may be assigned and/or modified as business needs dictate

Trial Experience Specialist – Sales

Full-stack Engineer

• Product: Act as your own requirements enhancer. Use AI to define requirements, and translate business goals into technical specifications while keeping cost and scale in mind
• UX/UI: Take ownership of the user journey. Utilize AI-assisted design tools to build intuitive, high-fidelity interfaces that align with our design system
• Full-Stack Engineering: Build, ship, and scale. You will implement features across the entire stack, utilizing AI coding agents to handle boilerplate and complex refactoring while you focus on high-level architecture and logic. You will be equipped with the finest internal tools to aid you in this endeavor
• Quality Assurance: Own the reliability of your shipments. You will design and orchestrate AI-driven test suites that ensure near-zero regression and high performance
• 0 to 1 Building: Lead new initiatives from a blank page to a production-ready feature, maintaining a relentless pace of iteration.
• Team Validation: While you maintain ultimate ownership of your work, a dedicated team — comprising product, design, senior staff engineers, and quality assurance—will review, validate and share feedback around the completed work before it is deployed to production

Software Development Engineer III – AI

Analytics Engineer

• Design and maintain the canonical revenue and subscription data model, centered on Stripe
• Model subscription lifecycles including upgrades, downgrades, renewals, cancellations, refunds, and disputes
• Implement ARR, MRR, NRR, churn, and customer/account counts as tested, versioned dbt models
• Partner with Finance to translate business definitions into precise, production-grade SQL logic
• Build and maintain reconciliation logic between dbt models, Stripe, and Finance-owned reports
• Investigate and resolve discrepancies surfaced during reconciliation and downstream use
• Own the technical correctness of revenue numbers used in executive and external reporting
• Own data quality for all revenue and financial models, including test coverage and issue investigation
• Ensure revenue models adhere to Analytics Engineering standards for documentation, lineage, ownership, and catalog synchronization
• Participate in governed change workflows for critical revenue assets, ensuring changes are reviewed, traceable, and auditable
• Apply sound engineering judgment when balancing correctness, reliability, and delivery speed
• Establish a durable revenue and KPI foundation in the near term
• As the foundation stabilizes, improve performance, maintainability, and usability of revenue models
• Over time, support forecasting, cohort analysis, and advanced revenue analytics, and contribute revenue-domain expertise to broader Analytics Engineering initiatives
• Work closely with Finance as the technical owner of revenue modeling
• Coordinate with Data Engineering on ingestion, backfills, and schema changes across Stripe and other revenue-related source systems
• Support BI and Analytics teams to ensure revenue models are usable and performant

Lead Analytics Engineer

• Own feature delivery from concept to production for the Sub-Accounts platform — design APIs, implement backend logic, and build clean, responsive frontend experiences (any modern UI framework; Vue.js experience is a big plus).
• Build and evolve highly scalable, performant microservices using Node.js, MongoDB, Redis, and event-driven patterns running on Kubernetes and GCP.
• Proactively hunt down and fix systemic issues (race conditions, deadlocks, memory leaks, timeouts, data inconsistencies) across the sub-accounts hierarchy and permissions system.
• Drive performance and cost optimizations — query tuning, intelligent caching, indexing strategies, and GCP cost reduction without sacrificing speed or reliability.
• Ruthlessly reduce technical debt through refactoring, improving test coverage, and eliminating anti-patterns in both backend and frontend code.
• Strengthen security at every layer — RBAC/ABAC enforcement, tenant isolation, audit trails, rate limiting, secrets management, and input validation.
• Improve observability across the stack — meaningful logs, metrics, distributed tracing, and alerts that make incidents easy to debug in real time.
• Work hand-in-hand with QA from day one: review test cases, give live demos during QA handover, and resolve feedback quickly.
• Build internal tools, scripts, and automation that accelerate development, testing, and deployment cycles for the entire team.
• Actively pair with teammates, share knowledge, conduct code reviews, and help unblock others.
• Participate in on-call rotation and own incident resolution for the sub-accounts services you build.
• This is a hands-on individual contributor role where you’ll write production code daily, ship complete features fast, and directly shape how thousands of agencies and resellers experience our platform.
• If you love end-to-end ownership and want to make multi-account management feel effortless and bulletproof — this is your role.

Software Development Engineer III

• Stabilize & Scale the Platform: Tackle systemic bottlenecks, improve fault tolerance, and ensure high availability for mission-critical phone services.
• Efficiency & Performance: Optimize resource usage (CPU, memory, network) to handle millions of operations while reducing cloud costs.
• Tech Debt & Modernization: Lead long-term refactoring efforts, deprecate legacy systems, and introduce scalable patterns.
• Security & Compliance: Strengthen data protection, access controls, and auditability across the platform.
• Developer Velocity: Improve tooling, observability, and automation to accelerate engineering workflows.
• Cross-Team Collaboration: Work with product, infrastructure, and other engineering teams to align on platform priorities.
• Mentorship & Leadership: Guide engineers, set architectural standards, and drive the platform roadmap.

Lead Engineer – LC Phone Platform

• Design, build, and maintain scalable directory and listings systems that power discovery, search, and credential verification across millions of records.
• Develop and maintain reusable UI components aligned with HighLevel’s design system to ensure a consistent, accessible experience across web and mobile.
• Implement responsive, high-performance frontend experiences, optimizing load times, rendering efficiency, and accessibility for diverse devices and network conditions.
• Build and extend backend APIs and microservices in Node.js/NestJS to support search, filtering, credential validation, and SEO-driven discovery.
• Architect and manage data models and indexing strategies (e.g., Elasticsearch, PostgreSQL, MongoDB) to ensure fast, accurate directory lookups and filtering.
• Integrate analytics and instrumentation to measure engagement, conversion, and search performance, translating insights into product and UX improvements.
• Collaborate with product managers, designers, and cross-functional engineers to deliver cohesive, full-stack features that connect businesses, creators, and learners.
• Identify and resolve UI/UX bottlenecks, accessibility gaps, and security issues to deliver a trusted and polished experience.
• Use AI-driven tools and frameworks to improve development workflows, automate testing, and enhance search and recommendation precision.
• Stay current with emerging frontend frameworks, backend performance techniques, and scalable web architecture patterns—sharing insights with the broader team.

Software Development Engineer – III, Directories

Content Marketing Manager

• Manage External Partners: Serve as the primary point of contact for 3rd party design contractors; provide clear creative briefs, manage feedback loops, and answer queries to keep production moving.
• Enforce timelines and manage production schedules to ensure a steady stream of new assets (funnels, sites, graphics) are delivered on time.
• Review vendor deliverables against brand guidelines to ensure design consistency before final acceptance.
• Write compelling, industry-specific copy for a variety of templates, including Social Media posts, Google Ad headlines/descriptions, and Email Marketing campaigns.
• Conceptualize and build logic for interactive assets, such as Lead Gen Forms, Surveys, and Quizzes, ensuring they capture the right data for our users.
• Ensure that generic designs are populated with realistic, industry-relevant text.
• Take finalized designs and copy and submit them to the HighLevel Template Library, ensuring all proper configuration.
• Apply the correct naming conventions and tags to ensure assets are searchable and organized.
• Manage the archiving of old templates and the publishing of new versions to keep the library fresh.