HighLevel

Vice President

• Own HighLevel’s end-to-end data science and product analytics strategy, focused on modeling, experimentation, and insight generation, built on the company’s governed data platform.
• Build and lead a global team spanning data science, applied ML, decision science, and product analytics, partnering closely with data engineering and platform teams to ensure scalability and reliability.
• Collaborate cross-functionally with Product, Growth, Marketing, and Engineering to ensure experiments, models, and insights directly inform product development, GTM decisions, and customer outcomes.
• Oversee product analytics, defining how user behavior, engagement, and retention are measured, instrumented, and interpreted.
• Build and scale experimentation and A/B testing frameworks, ensuring statistical rigor and consistent methodology across 50+ product and marketing teams.
• Design, train, and productionize predictive and prescriptive models that optimize retention, churn, pricing, lead scoring, and campaign automation.
• Partner with GTM, Finance, and Operations to quantify the impact of models, experiments, and analytics on revenue, efficiency, and customer lifetime value.

VP, Data

Financial Planning and Analysis

• Functional Ownership: Lead and improve the strategic finance partnership across the Revenue and Marketing organizations, acting as a trusted advisor to senior leaders to influence and quantify key business decisions.
• Strategic Planning & Forecasting: Develop and own financial frameworks that connect sales capacity, marketing spend, conversion, and retention to ARR growth and company-level financial targets. Drive budget planning, pacing, and forecast accuracy across GTM functions. Build models to forecast acquisition, activation, and free-to-paid conversion performance, translating funnel health into financial outcomes.
• Decision Support & Business Case Development: Build robust operational and financial models for major initiatives, including ROI, LTV/CAC, and payback analysis. Quantify trade-offs between growth and profitability, and partner with Sales and Marketing leadership on scenario analysis supporting strategic initiatives, resource allocation, and investment decisions.
• Performance Measurement: Design and track key GTM KPIs — including CAC, LTV/CAC, payback period, sales productivity, conversion rates, and retention efficiency. Evaluate the ROI of marketing channels, campaigns, and sales investments, partnering with Marketing Operations, RevOps, and Data teams to validate attribution and performance metrics. Support quarterly and annual GTM reviews with clear insight into spend efficiency and growth contribution.
• Data & Analytics Infrastructure: Partner with Data and BI teams to define reporting requirements, build and maintain analytical datasets, and ensure Finance has reliable, scalable access to the metrics that matter. Serve as a bridge between Finance and technical data teams — and write SQL independently to pull, validate, and explore data without relying on a data team intermediary.
• Team and Culture Stewardship: Foster a collaborative, data-driven culture within Finance by modeling analytical rigor, proactive communication, and cross-functional partnership. Help shape scalable processes, workflows, and tools that enable the team to operate efficiently and deliver high-quality insights as the company grows.
• AI-enabled Process Improvement: Identify and spearhead opportunities to leverage AI-based tools and modern data infrastructure to streamline forecasting, automate reporting, and surface insights — helping unlock team capacity for high-impact analysis.

Senior Strategic Finance Manager

Lead Generation

• End-to-End Product Ownership: Translate business goals into working, deployable systems
• Rapid Prototyping & Iteration: Turn ambiguous ideas into working demos within hours or days
• Build AI-Native Systems: Design and orchestrate LLM agents, retrieval pipelines, workflow automation, memory layers, APIs, and guardrails
• Design for Scale, Cost & Performance: Reason through token consumption, inference cost, latency constraints, infrastructure scalability, and system resilience
• Operational Excellence: Instrument systems with monitoring and telemetry, build evaluation loops for continuous quality improvement, automate workflows that increase engineering velocity

Full Stack Developer – Team of One, Prospecting

Marketing

• Represent HighLevel at External Events: Travel globally to attend marketing conferences, trade shows, summits, and networking events where HighLevel is an exhibitor or sponsor.
• Own Onsite Brand Presence: Set up, manage, and break down event booths, signage, swag, and materials. Ensure the space is visually appealing and on-brand.
• Engage with Prospects and Partners: Serve as the face of HighLevel to event attendees—answering questions, providing demos or product insights, and gathering leads.
• Deliver dynamic 30–45 minute educational presentations to audiences ranging from 50–300 attendees. You’ll translate high-level marketing strategies and platform capabilities into actionable insights for diverse audiences.
• Maintain Deep Product Expertise: Become and remain a certified HighLevel expert, continuously staying up to date on new features, updates, and platform enhancements. Leverage this knowledge to confidently educate, demo, and guide potential customers, ensuring they clearly understand how to maximize the value of HighLevel.
• Support Field Logistics: Coordinate with the events team to ensure all event assets (kits, banners, tech) arrive and are returned as expected.
• Report on Event ROI: Track attendee engagement, lead quality, and event performance; contribute to post-event summaries and feedback reports.
• Capture the Moment: Assist with event photos and social snippets for live coverage or post-event recaps.
• Travel Often: Expect to travel 3-4 weeks per month—both domestically and internationally. Some weekend and after-hours work may be required depending on event timing.

Field Marketing Representative I

• Support intake and execution of marketing requests once priorities are confirmed.
• Coordinate marketing-related tasks across campaigns, events, and cross-functional initiatives.
• Build and maintain task lists, timelines, calendars, and delivery boards to ensure real-time visibility.
• Track dependencies across creative, messaging, and channel execution.
• Proactively follow up on action items to keep work moving quickly and predictably.
• Ensure deliverables are complete, accurate, and ready for launch.
• Flag duplicate or overlapping work to prevent rework and wasted effort.
• Escalate blockers and readiness gaps with context and recommendations.
• Pause or return work that is not execution-ready due to unclear goals, missing inputs, or undefined success metrics.
• Perform detailed QA on emails, landing pages, ads, and other marketing assets.
• Validate links, copy accuracy, formatting, approvals, and handoffs.
• Identify missing inputs, unclear messaging, asset gaps, or execution risks early.
• Act as an early warning system for launch risk by maintaining close proximity to creative and channel-level details.
• Confirm all requirements, approvals, and dependencies are fully met prior to launch.
• Serve as a key coordination point between Marketing, Creative, Development, and other departments.
• Schedule and support kickoffs and recurring check-ins as needed.
• Provide clear, concise status updates to marketing stakeholders.
• Coordinate handoffs between creatives, marketers, and channel owners.
• Escalate execution risks promptly to the Manager of Digital Marketing.
• Maintain clean, accurate, and current project documentation.
• Own and maintain the execution workflows the Marketing team relies on (intake, reviews, approvals, handoffs, launches).

Marketing Project Associate

Customer Support

• Specialized subject matter expert and escalation resource within the Support organization
• Assists Customer Support Representatives (L1) with on-demand live inbound support requests
• Handles escalated outbound & scheduled calls with customers to assist & resolve highly technical product area cases
• Reviews, manages and resolves escalated tickets covered within the SCSS Product Area(s)
• Conducts appropriate follow-up with clients to ensure advanced inbound support requests are brought to a timely resolution
• Ensures all applicable internal & external stakeholders are fully informed throughout the resolution process
• Fully documents client issues by completing advanced troubleshooting & reproduction steps before escalation to a higher level as required
• Continually assesses support processes to identify potential improvements
• Attend product team meetings and sprint reviews regularly.
• Submits knowledge content drafts that outline associated product group(s) knowledge to Support Product Managers (L3)
• Submits major bug information drafts within their associated product group(s) to Support Product Managers
• Submit feedback to the Manager of Customer Support regarding the Customer Support Representative’s (L1) escalation notes & customer-facing communications

Senior Customer Support Specialist

Communications

• Architect the Multi-Channel Playbook: Design and own a comprehensive internal communications roadmap that defines how we use Slack, email, All-Hands, AI, internal wikis and cutting-edge communications tools to drive maximum alignment and engagement.
• Standardize Operational Rigor: Establish high-fidelity documentation standards, communication playbooks, and cascading templates that ensure "one version of the truth" across all departments.
• Bridge Internal & External Strategy: Partner consistently with the incoming Senior Director of External Communications to pressure-test messaging, ensuring our internal employee narrative is a seamless precursor to our external brand positioning.
• High-Stakes Ghostwriting: Act as ghostwriter for senior leadership, drafting keynotes, board-level updates, and critical company-wide memos that capture their unique voices.
• Lead Complex Change Narratives: Develop and execute communication plans for high-stakes organizational shifts, product milestones and policy changes, ensuring clarity, empathy, and consistency.
• Implement Structured Methodologies: Apply formal change management frameworks to ensure high-velocity organizational shifts result in sustained behavior change and measurable adoption.
• Anticipate Organizational Friction: Proactively identify potential resistance points in new program rollouts and design mitigation strategies to protect employee productivity and morale.
• Manage Messaging Sequencing: Act as the internal “air traffic control” for announcements, ensuring the team isn’t overwhelmed by competing priorities and that the most critical information lands first.
• Drive Employee Sentiment: Lead company-wide initiatives (such as Great Place to Work campaigns or annual engagement surveys) to achieve high participation and actionable feedback loops.
• Establish a Feedback Architecture: Build qualitative and quantitative feedback loops beyond simple open rates to measure the true impact of internal comms and pivot priorities in real-time.
• Manager Enablement: Create "Leader Toolkits," talking points, and FAQs that empower managers to act as the primary communication channel for their teams during periods of rapid growth.
• Measure Impact & Reach: Establish a data-informed approach to internal comms, tracking engagement metrics and sentiment to pivot strategies in real-time.
• Information Integrity: Ensure all internal messaging adheres to high-compliance standards and professional integrity, particularly as the organization moves toward increased operational maturity.
• Crisis Response: Maintain a "Crisis Comms" playbook, providing calm, clear, and rapid-response messaging during ambiguous or high-pressure situations.

Senior Internal Communications Manager

Recruitment

• Own full-cycle recruiting for U.S. and LATAM-based roles across GTM, operations, and support functions.
• Partner with hiring managers to scope roles, define role requirements and develop sourcing strategies.
• Lead outreach, screening, interview coordination, and offer closure, ensuring a seamless candidate experience.
• Implement inclusive hiring practices and ensure compliance with U.S. and LATAM hiring regulations.
• Utilize sourcing tools, platforms, and market insights to identify diverse, high-quality talent.
• Maintain accurate data in the ATS (e.g., Lever) and generate weekly hiring reports.
• Analyze hiring metrics to drive improvements in time-to-fill, quality-of-hire, and candidate experience.
• Support ongoing process improvements and leverage automation to enhance recruiting efficiency.
• Serve as a strategic partner to hiring managers and department leads throughout the hiring process.
• Deliver high-touch, personalized candidate engagement and communication.
• Assist in onboarding transitions to ensure a smooth handoff to HR and functional teams.

Talent Acquisition Lead

• Support the implementation, configuration, and ongoing maintenance of Abacum, ensuring the tool meets Finance’s planning, reporting, and forecasting needs
• Integrate financial and operational data from key systems (e.g., NetSuite, Snowflake, HRIS, CRM, billing systems) to ensure accurate and automated data flows into Abacum
• Build and enhance reporting dashboards and planning templates within Abacum to support Finance and cross-functional teams with consistent, real-time insights
• Effectively lead the intake, coordination, and execution of multiple projects or requests from cross-functional stakeholders.
• Collaborate with FP&A and Accounting teams to align data definitions, assumptions, and reporting structures across systems
• Support the rollout of Abacum “spaces” and dashboards for business partners across the organization, ensuring data accuracy and ease of use
• Assist with data validation and reconciliations to ensure integrity between source systems, financial models, and reporting outputs
• Document key workflows, integrations, and system processes to ensure long-term scalability and repeatability
• Identify and automate manual Finance workflows by leveraging system capabilities and integrations to reduce friction and improve efficiency
• Partner with Finance leadership to evaluate new features, enhancements, or integrations that improve system performance and user experience
• Provide training and support to FP&A and business users on system functionality, dashboards, and best practices

FP&A Systems Lead

Customer Retention Specialist

• Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
• Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities.
• Identify root causes behind customer concerns through active listening and discovery.
• Provide consultative guidance and structured solutions to retain and support customers.
• Communicate the value of HighLevel’s services clearly and confidently.
• Handle objections professionally and work toward mutually beneficial outcomes.
• Identify opportunities for plan optimization, upgrades, or reactivation where appropriate.
• Support churn reduction and revenue retention goals through escalating recurring issues to leadership.
• Deliver personalized, positive support aligned with the company brand.
• Accurately log all interactions and update CRM records in GHL.
• Apply appropriate tags and track case outcomes for reporting and analysis.
• Maintain detailed documentation to support transparency and performance tracking.
• Identify trends and recurring challenges impacting retention.
• Provide feedback to leadership on improvement opportunities.
• Maintain strong product knowledge of HighLevel services and best practices.
• Take ownership of individual performance metrics and outreach targets.

Customer Retention Specialist I

General Counsel

• Independently draft, review, and negotiate a range of commercial agreements, including procurement contracts, integration partner agreements, enterprise customer agreements, influencer/endorsement agreements, SaaS subscriptions, MSAs, SOWs, NDAs, and DPAs
• Make risk-calibrated decisions on commercial terms with minimal escalation, exercising sound judgment on when to accept, push back on, or escalate contractual risk
• Develop and maintain negotiation playbooks with clearly defined fallback positions, risk thresholds, and approved alternative language
• Leverage creative deal structures and negotiation strategies that reflect HighLevel's approach to doing things differently while managing risk appropriately
• Consult closely with the Cybersecurity team on vendor security assessments and HighLevel's ability to agree to customers' cybersecurity commitments in commercial agreements
• Work comfortably with privacy-related contract provisions (DPAs, data processing terms, cross-border transfer mechanisms)
• Partner with Finance to ensure HighLevel is achieving optimal pricing structures and that commercial terms — including payment, liability, and economic provisions — are favorable to the business
• Bring sufficient intellectual property expertise to identify and minimize IP risks in commercial agreements, including licensing, ownership, and indemnification provisions
• Supervise and mentor at least one contract manager, providing clear guidance on drafting standards, negotiation boundaries, and escalation triggers
• Act as a trusted legal advisor to senior business leaders, translating complex contract terms and legal risk into clear, actionable business guidance

Senior Commercial Transactions Counsel

Director

• Develop and implement a comprehensive enterprise risk assessment process, including creating an enterprise risk heat map, which will be presented at least annually to the Senior Leadership team and the Audit Committee
• Based on the enterprise risk assessment and in consultation with Senior Leadership and the Audit Committee, develop and execute a risk-based annual audit plan aligned with company objectives and regulatory requirements, including operational and compliance audits across all business functions
• Coordinate with external auditors to optimize audit coverage and minimize duplication and disruption
• Partner with Legal and the SOX Compliance function on matters requiring investigation from various reporting mechanisms (e.g. whistleblower hotline, SOX sub-certifications, etc)
• Present audit findings, recommendations, and remediation progress to the CFO and Audit Committee
• Partner with business leaders to identify control gaps and opportunities for process optimization and recommend scalable improvements
• Monitor remediation efforts and validate closure of audit findings
• Stay current on emerging risks, industry trends, and regulatory developments relevant to the technology sector
• Develop internal audit policies, procedures, and methodologies to establish a scalable internal audit framework
• Act as a strategic advisor to the Audit Committee and Senior Leadership on emerging risks, major strategic initiatives (international expansion, new product launches) and the risk implications of significant business model changes

Senior Director, Internal Audit

• Oversee and manage the end-to-end direct tax compliance process for all federal and state jurisdictions, and oversee the global compliance calendar for international corporate income tax returns. This involves closely managing external tax advisors, ensuring all filings are accurate, and handling all estimated payments and extensions.
• Lead the preparation, review, and documentation of the company's annual and quarterly global tax provisions in accordance with ASC 740. This includes managing effective tax rate calculations, deferred tax assets/liabilities, valuation allowances, and uncertain tax positions.
• Proactively identify, analyze, and quantify areas of direct tax risk. Manage and defend all federal, state, and international income tax audits, responding to notices and developing remediation strategies based on materiality.
• Critically evaluate and optimize current tax provision and compliance processes. Lead the implementation of new tax technologies, automation tools, and streamlined workflows to reduce reporting timelines and improve accuracy.
• Partner closely with the Tax Director and the broader finance, accounting, and legal teams to assist with tax structuring advice on international expansion, M&A activities, transfer pricing, and new business initiatives.

Senior Corporate Tax Manager

Affiliate Manager

• Measure success against affiliate program growth KPIs and metrics
• Regularly collaborate with Sales, Marketing, and Departmental leadership to develop and deploy ongoing Affiliate recruitment strategies
• Prospect and identify an ongoing targeted list of potential affiliates
• Create personalized strategies for existing affiliate quarterly goals and targets
• Orchestrate existing and prospective affiliate landing pages and pre-defined affiliate offers
• Support company-wide marketing strategy and work to integrate and align affiliate department activities
• Source out-of-box affiliate opportunities to further develop HighLevel’s presence and attraction to potential affiliates
• Partner with reactivation and scaling of existing affiliates
• Attend and optimize opportunities at in-person industry events and conferences to source new partnerships and nurture existing partnerships
• Confidently work with large amounts of data and have a data-minded approach to planning department work and analyzing its outcomes
• Measure and provide detailed analysis on success against affiliate program growth KPIs and metrics
• Be able to demonstrate and justify the results of your work, continuously develop your approach based on feedback and results of past experiments
• Drive forward projects involving complex work streams and cross-functional collaboration
• Other duties may be assigned and/or modified as business needs change

Attorney

• Design and run a scalable Legal operating model
• Develop, own, and continuously refine the legal department's operational strategy
• Assist with organizational design and capacity planning across the Legal team
• Design processes that are frictionless by default
• Define and drive the legal department's AI and technology roadmap
• Partner with engineering to build bespoke solutions for legal analytics, contract intelligence, and operational reporting
• Develop dashboards and metrics for visibility into workload, cycle times, and team performance
• Build and maintain operational playbooks and SOPs
• Partner with the VP of Legal to own the executive reporting framework
• Monitor OKR progress and recommend course corrections
• Identify work that should transfer to other departments
• Lead change management efforts across Legal
• Serve as HighLevel's primary point of contact for third-party subpoenas
• Manage the end-to-end response process independently
• Own the administrative infrastructure for HighLevel's IP portfolio
• Serve as a core member of the Legal leadership team
• Mentor and develop team members