Customer Retention Specialist

HighLevel

Customer Retention Specialist responsible for proactive outreach and customer support at HighLevel. Engage and retain customers while providing solutions for their needs in a remote environment.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $44,000 - $52,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities.
Identify root causes behind customer concerns through active listening and discovery.
Provide consultative guidance and structured solutions to retain and support customers.
Communicate the value of HighLevel’s services clearly and confidently.
Handle objections professionally and work toward mutually beneficial outcomes.
Identify opportunities for plan optimization, upgrades, or reactivation where appropriate.
Support churn reduction and revenue retention goals through escalating recurring issues to leadership.
Deliver personalized, positive support aligned with the company brand.
Accurately log all interactions and update CRM records in GHL.
Identify trends and recurring challenges impacting retention.

Requirements

What you’ll need

Strong English communication skills (verbal and written)
Effective objection-handling and follow-up abilities
Experience working in a remote environment with structured daily targets
Organized, process-driven, and detail-oriented approach
Familiarity with SaaS products and CRM systems (GHL experience is a plus)
Working knowledge of Google Suite (Docs, Sheets, Calendar)
Ability to multitask while maintaining quality
Customer-focused mindset with high emotional intelligence
Comfort operating in a fast-paced, data-driven environment
Reliable high-speed internet and a distraction-free workspace.
Bachelor’s degree preferred
2+ years of Customer Service or B2B Sales experience

Benefits

Comp & perks

Equal Employment Opportunity Employer
Opportunities for professional growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceB2B SalesObjection-HandlingPlan OptimizationData Analysis

Soft Skills

Active ListeningEmotional IntelligenceDetail-OrientedOrganizational SkillsMultitasking

Certifications

Bachelor’s Degree Preferred