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Community Programs Coordinator
HighLevelCommunity Programs Coordinator managing chapter launches and event logistics for HighLevel. Supporting community engagement and maintaining operational efficiency in a fast-paced environment.
About the role
Key responsibilities & impact- Support the launch of new local chapters under the guidance of the Manager, Community Programs.
- Coordinate event logistics, including venue communication, vendor coordination, catering, and AV setup.
- Execute approved communication campaigns (email, social, CRM) to support event attendance.
- Provide operational support for in-person and virtual chapter events.
- Track timelines and deliverables to ensure activities stay aligned with program plans.
- Act as an operational point of contact for volunteer chapter leaders.
- Support the onboarding of new leaders using standard templates and guidelines.
- Share event resources and materials to ensure consistency with program standards.
- Coordinate regular communication with chapter leaders and escalate concerns when required.
- Track chapter activities using predefined metrics such as attendance and engagement.
- Support the collection of post-event feedback from leaders and attendees.
- Maintain dashboards, trackers, and documentation for program visibility.
- Share updates with the Manager, Community Programs on ongoing activities and gaps.
- Maintain accurate internal documentation and chapter records.
- Document recurring challenges and share observations to support process improvements.
- Coordinate with vendors, speakers, sponsors, and internal stakeholders as part of event execution.
- Support vendor communication and documentation in partnership with the Manager.
- Track vendor deliverables and escalate issues when needed.
- Follow established event compliance guidelines and approval processes.
- Identify potential risks and escalate appropriately.
- Ensure required documentation and approvals are completed as per process
Requirements
What you’ll need- 1–3 years of experience in event coordination, community operations, or program support roles.
- Bachelor’s degree preferred (or equivalent practical experience).
- Experience supporting distributed events or community programs is a plus.
- Experience in SaaS or high-growth environments preferred.
- Strong attention to detail in managing timelines and logistics.
- Comfort working within structured playbooks and processes.
- Strong interpersonal skills when working with volunteer communities and internal teams.
- Clear written and verbal communication.
- Organized and reliable approach to stakeholder coordination.
- Familiarity with Google Workspace and CRM/email tools.
- Ability to manage multiple tasks while maintaining accuracy and consistency.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
event coordinationcommunity operationsprogram supportlogistics managementtimeline trackingvendor coordinationpost-event feedback collectiondocumentation managementrisk identificationcompliance guidelines
Soft Skills
attention to detailinterpersonal skillswritten communicationverbal communicationorganizational skillsreliabilitystakeholder coordinationprocess improvementproblem-solvingteam collaboration