Manager, Community Team

HighLevel

Community Team Manager scaling a global remote team ensuring 24/7 coverage for a marketing platform. Driving community engagement through strategic management and incident coordination.

Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Direct, mentor, and scale a global, remote team of Community Specialists ensuring 24/7/365 coverage, high engagement, and consistent brand alignment.
Define, track, and optimize Key Performance Indicators (KPIs) for the community team, including response times, engagement rates, and community sentiment scores.
Oversee and execute the multi-channel engagement strategy across major platforms, including our Facebook Group (125k+ members), Reddit, LinkedIn, X, and native HighLevel Communities.
Establish, document, and enforce community guidelines and moderation frameworks to maintain a helpful, objective, and solution-oriented environment.
Partner with Product Managers and Product Marketing to gather and relay community feedback, highlight pain points, and explain releases to customers.
Act as the chief incident coordinator within the community during service outages, disruptions, or PR events, publishing clear, transparent, and authoritative updates.
Develop and manage customer advocacy initiatives, top-contributor programs, and gamification strategies to reward active agency owners and power users.
Collect and report weekly and monthly qualitative and quantitative community health metrics to Leadership.
Other duties as assigned by the Director of Community & Customer Experience to support evolving business and community needs.

Requirements

What you’ll need

8 years of overall relevant experience with people management experience is a must.
High School Diploma or equivalent required, applicable degree is a plus, but not necessary
Minimum 1 year experience working in HighLevel
5+ years of Customer Relations or Customer Service experience

Benefits

Comp & perks

N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Key Performance Indicatorscommunity engagement strategycustomer advocacy initiativesgamification strategiescommunity health metrics

Soft Skills

mentoringteam managementcommunicationproblem-solvingleadership

Certifications

High School Diploma