Manager, Certifications

HighLevel

Manager leading HighLevel's global user certification program ensuring operational discipline and integrity. Overseeing a remote team to scale and optimize certification processes.

Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Direct, mentor, and scale a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits.
Build and continuously improve scalable systems, workflows, and quality controls that enable the certification program to operate as a high-impact business function.
Identify opportunities to improve certification adoption, candidate success, operational scalability, and community engagement across the broader HighLevel ecosystem.
Oversee the end-to-end certification pipeline, ensuring optimal exam slot booking availability and timely processing of exam results.
Enforce and continuously audit testing security protocols to maintain the absolute integrity of both the automated and live proctored certification exams.
Partner with Product, Customer Success, and the Academy teams to regularly update curriculum, test questions (Part A), and live-build scenarios (Part B) to reflect new platform updates.
Resolve candidate complaints, appeal requests, and technical issues occurring during the proctoring process with consistency and fairness.
Own the operational success and long-term scalability of the certification program, developing strategic plans, processes, and capacity models to support future growth.
Manage the integration of newly certified professionals into the HighLevel Certified Directory and Certified Communities.
Conduct regular quality assurance checks on live proctored sessions to ensure Certification Specialists maintain professional, supportive, and unbiased grading standards.
Other duties as assigned by the Director of Certifications to support evolving business and program needs.

Requirements

What you’ll need

High School Diploma or equivalent required; a Bachelor's degree in Education, Operations, Communications, or a related field is a plus.
Overall 8 years of Experience.
5+ years of professional experience in customer training, customer success, or running certification operations for technical products.
2+ years of direct experience managing and mentoring a remote team.
1+ years of hands-on experience using HighLevel; having achieved HighLevel Certified Admin status is highly preferred.
Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

certification operationscustomer trainingremote team managementquality assuranceworkflow improvementexam processingtesting security protocolscurriculum developmentproctoringscalability

Soft Skills

mentoringleadershipproblem-solvingcommunicationconflict resolutionorganizational skillsstrategic planningcommunity engagementfairnesssupportiveness

Certifications

HighLevel Certified Admin