Sales

• Design and continuously refine a standardized in-home sales process that supports consultative selling and customer trust
• Lead adoption of best practices and sales workflows across 14 brands, ensuring alignment with real-world field conditions
• Create and update a process playbook for in-home sales operations that can scale with company growth
• Oversee the AI sales coaching and analytics platform used by IHSPs and sales managers; refine AI-enabled scripts, prompts, and learning loops
• Partner with vendors or internal product teams to iterate based on performance data and frontline feedback
• Build and lead the training curriculum for new and tenured IHSPs, including onboarding modules, shadowing protocols, and advanced techniques
• Conduct field-based coaching sessions, ride-alongs, and virtual clinics
• Equip local sales managers with tools and guidance to independently drive performance improvements
• Analyze in-home sales performance across brands using Luxor CRM and other reporting tools; identify key success drivers and performance gaps and translate findings into actionable brand-level guidance
• Establish and monitor KPIs, particularly closing rate, conversion timelines, and consultative sales quality metrics
• Work closely with brand leaders and local sales managers to tailor strategies to market and team dynamics; serve as a trusted advisor and coach without being in the direct reporting chain
• Collaborate cross-functionally with Marketing, Technology, and Operations to ensure sales enablement is integrated across the business
• Primary success metric: improvements in in-home closing rates across brands
• Report to President of Mitigation (dotted-line collaboration with brand leadership across 14 HighGround-owned businesses)
• Travel for training, coaching visits, sales audits, and collaboration with brand sales leaders (25–50% travel)

Director, In-Home Sales Enablement

City Desk Representative – Counter Sales

VP, Sales – Public Sector

Divisional Account Manager – Technology, Media, Telecom

Sales Division Manager

Global Account Director