HighGround

Dispatcher

• Answering phones and collecting customer information
• Planning routes and coordinating schedules
• Managing drivers and vehicles in the crew fleet
• Completing various administrative tasks
• Supporting communication between customers and field technicians

Human Resources

• Serve as the primary HR contact for employees and management in Portland, OR
• Serve as the primary HR partner across multiple locations and departments, supporting both field and office operations
• Handle all aspects of employee relations, ensuring a positive and compliant work environment
• Lead and manage complex employee relations matters, including workplace investigations, disciplinary actions, and conflict resolution
• Manage recruiting and onboarding processes for hourly and salaried positions, in partnership with local leadership
• Partner with leadership on workforce planning and hiring strategies to align staffing with operational needs across multiple states and locations
• Process weekly payroll using ADP Workforce Now, including timecard management, PTO tracking, and corrections
• Audit payroll and timekeeping practices to ensure compliance and accuracy across locations
• Administer employee benefits, leaves of absence, and workers’ compensation claims in collaboration with Corporate HR
• Provide coaching and support to managers on performance management, employee development, and conflict resolution
• Ensure HR policies and procedures are understood and consistently applied at the local level
• Drive consistency in policy enforcement and SOP adherence across multiple locations
• Maintain accurate and confidential employee records and ensure compliance with federal, state, and local employment laws across multiple states and locations
• Participate in Corporate HR initiatives and contribute to continuous improvement projects

Regional Human Resources Manager

Business Development Rep

• Build and maintain relationships with vendors, contractors, and referral partners throughout the assigned territory
• Work remotely within the territory while meeting face-to-face with contractors (including plumbers) and other business partners
• Qualify prospective clients to determine fit for our services and referral program
• Manage marketing plans and attend key networking and marketing events in the area
• Maintain regular, value-added contact with referral partners
• Achieve monthly goals for enrollments, jobs, and revenue
• Follow up on leads and referrals generated through field activity
• Meet or exceed weekly, monthly, and annual performance goals
• Professionally represent Power Dry and promote the company brand through in-person interactions
• Complete weekly sales activity reports
• Develop and maintain monthly marketing routes

Business Development Representative

• Oversee lead generation, sales, onboarding, and relationship management of key referral sources (e.g., plumbers, HVAC, property managers).
• Standardize and elevate channel messaging, pitch materials, and partner-facing collateral.
• Manage incentive programs, referral fees, and partner engagement events across all Dry Force Texas locations.
• Directly manage and mentor Dry Force BDRs and local business development teams across all Texas locations.
• Deliver sales enablement training, objection-handling strategies, and Dry Force value proposition coaching.
• Conduct performance reviews and one-on-one coaching to optimize sales activity and conversion rates.
• Track and manage sales KPIs (Lead generation, conversion rate, average job revenue, CAC).
• Leverage CRM systems to enforce consistency in reporting, tracking, and daily sales activities.
• Identify variances in performance early and lead root-cause corrective actions.
• Partner with centralized marketing to roll out campaigns across Dry Force Texas locations and territories.
• Collaborate on promotional material development, digital marketing strategy, and local brand activations.
• Aggregate and share best practices across all Dry Force Texas locations and the broader HighGround network.
• Support new Dry Force location onboarding and Texas market expansion by training and integrating BDR practices.
• Develop and implement Texas-wide growth strategies for Dry Force aligned with HighGround’s broader organizational goals.

Director of Business Development

Manager

• Lead, coach, and develop the dispatch team to ensure high performance and accountability
• Manage daily dispatch operations, including scheduling, routing, and workforce planning
• Monitor incoming service requests and ensure timely assignment of crews and resources
• Serve as the primary escalation point for customer service and operational issues
• Track key performance metrics and identify opportunities to improve efficiency and customer satisfaction
• Coordinate communication between customers, dispatchers, technicians, and management
• Ensure accurate documentation of service calls, schedules, and operational data
• Maintain staffing coverage and support scheduling needs across multiple shifts
• Partner with field leadership to optimize technician utilization and service delivery
• Assist with process improvement initiatives and implementation of best practices

Dispatcher

Regional Human Resources Manager

Business Development Representative

Director of Business Development

Dispatch Manager