HighGround

Business Development Rep

• Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
• Conduct regular outreach through calls, site visits, and meetings to educate potential partners about Dry Forces services and referral process.
• Qualify partners by evaluating fit based on service area, responsiveness, and business size.
• Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence.
• Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
• Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
• Provide partners with regular updates on referral outcomes and satisfaction feedback.
• Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
• Gather competitive and market intelligence to support leadership and marketing strategy.
• Manage an active pipeline of prospective and existing partners in Luxor CRM.
• Provide accurate weekly forecasts of expected referral activity and projected revenue.
• Track both activity-based KPIs (calls, meetings, trainings) and outcome-based KPIs (referrals, revenue, retention).
• Maintain dashboard accuracy and provide monthly performance summaries for leadership review.
• Receive and process inbound referrals through Luxor CRM and ensure immediate job creation in DASH.
• Monitor jobs throughout the lifecycle, ensuring partners receive real-time updates and post-job summaries.
• Partner with local operations leaders to guarantee high service quality, timely communication, and positive partner experiences.

Business Development Representative

• Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
• Conduct regular outreach through calls, site visits, and meetings to educate potential partners about Dry Force's services and referral process.
• Qualify partners by evaluating fit based on service area, responsiveness, and business size.
• Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence.
• Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
• Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
• Provide partners with regular updates on referral outcomes and satisfaction feedback.
• Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
• Gather competitive and market intelligence to support leadership and marketing strategy.
• Manage an active pipeline of prospective and existing partners in Luxor CRM.
• Provide accurate weekly forecasts of expected referral activity and projected revenue.
• Track activity-based KPIs (calls, meetings, trainings) and outcome-based KPIs (referrals, revenue, retention).

Business Development Representative – Plumber Referral Channel

• Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
• Conduct regular outreach through calls, site visits, and meetings to educate potential partners about Dry Force's services and referral process.
• Qualify partners by evaluating fit based on service area, responsiveness, and business size.
• Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence.
• Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
• Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
• Provide partners with regular updates on referral outcomes and satisfaction feedback.
• Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
• Gather competitive and market intelligence to support leadership and marketing strategy.
• Manage an active pipeline of prospective and existing partners in Luxor CRM.
• Provide accurate weekly forecasts of expected referral activity and projected revenue.
• Track both activity-based KPIs (calls, meetings, trainings) and outcome-based KPIs (referrals, revenue, retention).
• Maintain dashboard accuracy and provide monthly performance summaries for leadership review.
• Receive and process inbound referrals through Luxor CRM and ensure immediate job creation in DASH.
• Monitor jobs throughout the lifecycle, ensuring partners receive real-time updates and post-job summaries.
• Partner with local operations leaders to guarantee high service quality, timely communication, and positive partner experiences.

Sales

• Design and continuously refine a standardized in-home sales process that supports consultative selling and customer trust.
• Lead adoption of best practices and sales workflows across 14 brands, ensuring alignment with real-world field conditions.
• Create and update a process playbook for in-home sales operations that can scale with company growth.
• Oversee the AI sales coaching and analytics platform used by IHSPs and sales managers.
• Continuously refine AI-enabled scripts, prompts, and learning loops to improve seller outcomes.
• Build and lead the training curriculum for new and tenured IHSPs, including onboarding modules, shadowing protocols, and advanced techniques.
• Conduct field-based coaching sessions, ride-alongs, and virtual clinics.
• Analyze in-home sales performance across brands using Luxor CRM and other reporting tools.
• Collaborate closely with brand leaders and local sales managers to tailor strategies to market and team dynamics.
• Directly manage the Emergency Response Center Supervisor, providing coaching, feedback, and development support.

Director of In Home Sales Enablement

Project Manager

• Manage residential and commercial reconstruction projects from start to completion, including demolition, structural repairs, and finishing work.
• Schedule, direct, and supervise subcontractors and internal crews to ensure timely and high-quality completion of all phases of work.
• Meet weekly with department manager to discuss job progress and performance.
• Develop and manage project scopes, budgets, and timelines using restoration software such as Xactimate or DASH.
• Serve as the primary point of contact for homeowners, business owners, and subcontractors, providing regular updates and resolving concerns.
• Document project progress through frequent site visits, photos, job notes, and punch lists.
• Ensure OSHA and local construction safety standards are met on all job sites.

Account Executive

• Completely Project Manage assigned residential reconstruction projects within Salesforce
• Selling and closing the Residential Reconstruction job to the Homeowner
• Building estimates using Matterport software into production
• Coordinating internal pre/post-production efforts
• Assisting customers through the insurance claims process
• Managing subcontractors, insurance companies, coworkers, and customers
• Inspection of job sites on a regular basis
• Complete all reconstruction jobs efficiently, maintaining profitable revenue expectations

Construction Sales Representative

Billing Specialist

• Prepare detailed and accurate job estimates using Xactimate software in accordance with insurance industry standards
• Collaborate with project managers and field technicians to gather scope-specific details
• Ensure estimates are submitted timely and follow up on pending approvals or revisions
• Create, organize, and maintain digital job files from intake to closeout
• Ensure all customer documentation, contracts, and photos are uploaded and accurately recorded
• Track job progress and follow up on outstanding paperwork or data
• Maintain internal databases and logs with up-to-date status and billing notes
• Respond professionally to incoming calls and emails, collecting detailed customer information
• Communicate with insurance companies and third-party administrators (TPAs) regarding estimate status and documentation
• Assist customers with billing-related questions and ensure a positive service experience
• Perform administrative tasks including data entry, document formatting, reporting, and cross-team support
• Assist in refining internal billing workflows and administrative systems to improve efficiency
• Provide backup support to other office roles as needed during peak demand

Business Development Representative

Business Development Representative – Plumber Referral Channel

Business Development Representative

Director of In Home Sales Enablement

Project Manager

Construction Sales Representative

Billing Associate