HighGround

Operations

• Oversee daily operations of Mit and mold remediation jobs
• Ensure efficient and thorough job completion and upkeep of quality standards
• Respond to inquiries from stakeholders such as insurance adjusters and homeowners
• Conduct remediation assessments as needed and manage technician teams

Field Operations Supervisor

Content Marketing Manager

• Maintain up-to-date and accurate job information within the company CRM
• Monitor active jobs and ensure documentation, notes, and photos are current
• Upload and organize job details, photos, and reports using CRM and Google Sheets
• Assist with on-site job tasks and support lead technicians as needed
• Document job progress using a phone or tablet
• Follow established workflows and company procedures to ensure consistency and accuracy
• Collaborate with field and office teams to support efficient project completion
• Pack, wrap, inventory, and label customer contents for transport and storage
• Move furniture, boxes, and household items safely and efficiently
• Assist with load-out and pack-back of contents at job sites
• Maintain cleanliness and organization of storage areas and contents warehouse
• Follow proper handling procedures to protect customer property
• Communicate professionally with teammates and customers
• Follow all safety, quality, and professionalism standards
• Perform other duties as assigned to support restoration and contents operations.

Contents Technician

Accounting Manager

• Provide leadership in all aspects of financial management, including budgeting, forecasting, financial analysis, and reporting.
• Monitor financial performance against established targets and make recommendations for improvement.
• Ensure compliance with all relevant financial regulations, standards, and reporting requirements.
• Collaborate with senior management to develop and implement financial strategies that support the overall goals and objectives of the company.
• Establish and maintain robust internal controls to safeguard company assets and mitigate financial risks.
• Prepare accurate and timely financial statements, including income statements, balance sheets, cash flow statements.
• Lead the brand level budgeting process, working closely with department heads.
• Manage and develop the finance team, providing leadership, guidance, and mentorship.
• Identify opportunities to enhance financial systems and technologies to improve efficiency.
• Manage payroll processes, ensuring accurate and timely payroll processing.

Regional Accounting Manager

Project Manager

• Act as the primary point of contact for insurance adjusters and negotiate scopes of work.
• Assist Estimators in the creation and supplement process within Xactimate.
• Work on behalf of the homeowner to ensure fair settlements.
• Maintain real-time accuracy in Dash and ensure documentation is updated daily.
• Collaborate with accounting using Sage for job costs and vendor payments.
• Lead weekly reconstruction production meetings and hold team accountable.
• Send regular job updates to clients and ensure strong communication.

Reconstruction Project Coordinator

Field Engineer

• Eliminate property damage that was caused by water or mold
• Demonstrate a high level of professionalism with attention to detail
• Complete demolition, mitigation, construction, and restoration of residential properties damaged by water and/or mold
• Ensure that the project is completed in the established timeframe and meets the customer’s satisfaction
• Work with a wide assortment of construction and demolition tools as well as specialized drying equipment

Field Service Technician – Restoration Services

• Manage residential and commercial reconstruction projects from start to completion, including demolition, structural repairs, and finishing work.
• Schedule, direct, and supervise subcontractors and internal crews to ensure timely and high-quality completion of all phases of work.
• Coordinate closely with mitigation teams to ensure rebuild projects begin on time and follow proper procedures.
• Develop and manage project scopes, budgets, and timelines using restoration software such as Xactimate or DocuSketch.
• Serve as the primary point of contact for homeowners, business owners, and insurance adjusters, providing regular updates and resolving concerns.
• Inspect job sites regularly to verify quality, safety compliance, and adherence to local building codes.
• Document project progress through daily logs, photographs, moisture readings, and punch lists.
• Ensure OSHA and Georgia construction safety standards are met on all job sites.
• Train and mentor crew members on safety practices and Serclean procedures.

Project Manager – Reconstruction

Manager

• Lead abatement projects from start to finish—on time, on budget, and with quality workmanship
• Build project plans including scope, schedule, and staffing
• Coordinate and oversee internal crews and subcontractors
• Ensure compliance with OSHA, EPA, DOT, and local regulations
• Implement and enforce safety procedures and conduct safety audits
• Serve as primary point of contact for clients and insurance stakeholders
• Inspect work for quality and compliance and drive corrective actions
• Maintain complete project documentation and reporting
• Train and mentor abatement staff
• May be required to participate in an on-call schedule depending on the needs of the business

Abatement Manager

• Provide leadership in all aspects of financial management, including budgeting, forecasting, financial analysis, and reporting.
• Monitor financial performance against established targets and make recommendations for improvement.
• Ensure compliance with all relevant financial regulations, standards, and reporting requirements.
• Collaborate with senior management to develop and implement financial strategies that support the overall goals and objectives of the company.
• Establish and maintain robust internal controls to safeguard company assets and mitigate financial risks.
• Prepare accurate and timely financial statements, including income statements, balance sheets, cash flow statements, and other reports as required by company leadership and the Parent company.
• Coordinate and manage external audits and tax filings.
• Lead the budgeting process, working closely with department heads to develop and manage budgets.
• Oversee cash flow, treasury functions, and banking relationships to optimize cash utilization while ensuring liquidity.
• Manage and develop the finance team, providing leadership, guidance, and mentorship.
• Identify opportunities to enhance financial systems and technologies to improve efficiency and data accuracy.
• Oversee HR functions, including but not limited to recruitment, onboarding, employee relations, performance management, and compliance with HR policies and procedures.
• Manage payroll processes, ensuring accurate and timely payroll processing.

Administrative Assistant

• Assist the Commercial Manager in tracking and following up on daily tasks and project status.
• Support collections activities by coordinating with clients and internal teams to ensure timely payments.
• Prepare and maintain reports, documentation, and records related to commercial operations.
• Handle administrative duties such as scheduling meetings, managing correspondence, and filing.
• Communicate effectively with clients and internal departments to resolve queries and maintain strong relationships.
• Monitor deadlines and ensure compliance with company policies and procedures.

Commercial Administrative Assistant

Sales

• Meet with homeowners for in-home appointments (qualified leads are provided for you so no cold calling is needed)
• Evaluate job scope using moisture meters and other technology
• Provide solutions to homeowners in their time of need by quickly building trust and showing empathy
• Get work authorization signed while onsite by providing honest consultations and following our steps
• Communicate job status with customers, company management, and insurance carriers
• Process all documentation and ensure it is completed promptly
• Communicate with Insurance Companies as needed