HighGround

Manager

• Lead, coach, and develop the dispatch team to ensure high performance and accountability
• Manage daily dispatch operations, including scheduling, routing, and workforce planning
• Monitor incoming service requests and ensure timely assignment of crews and resources
• Serve as the primary escalation point for customer service and operational issues
• Track key performance metrics and identify opportunities to improve efficiency and customer satisfaction
• Coordinate communication between customers, dispatchers, technicians, and management
• Ensure accurate documentation of service calls, schedules, and operational data
• Maintain staffing coverage and support scheduling needs across multiple shifts
• Partner with field leadership to optimize technician utilization and service delivery
• Assist with process improvement initiatives and implementation of best practices

Dispatch Manager

Business Development Rep

• Build and maintain relationships with vendors, contractors, and referral partners throughout the assigned territory
• Work remotely within the territory while meeting face-to-face with contractors (including plumbers) and other business partners
• Qualify prospective clients to determine fit for our services and referral program
• Manage marketing plans and attend key networking and marketing events in the area
• Maintain regular, value-added contact with referral partners
• Achieve monthly goals for enrollments, jobs, and revenue
• Follow up on leads and referrals generated through field activity
• Meet or exceed weekly, monthly, and annual performance goals
• Professionally represent Allphase and promote the company brand through in-person interactions
• Complete weekly sales activity reports
• Develop and maintain monthly marketing routes

Business Development Representative

Human Resources

• Serve as the primary HR contact for employees and management in the Athens, GA location
• Serve as the primary HR partner across multiple locations and departments, supporting both field and office operations
• Handle all aspects of employee relations, ensuring a positive and compliant work environment
• Lead and manage complex employee relations matters, including workplace investigations, disciplinary actions, and conflict resolution
• Manage recruiting and onboarding processes for hourly and salaried positions, in partnership with local leadership
• Partner with leadership on workforce planning and hiring strategies to align staffing with operational needs across multiple states and locations
• Process weekly payroll using ADP Workforce Now, including timecard management, PTO tracking, and corrections
• Audit payroll and timekeeping practices to ensure compliance and accuracy across locations
• Administer employee benefits, leaves of absence, and workers’ compensation claims in collaboration with Corporate HR
• Provide coaching and support to managers on performance management, employee development, and conflict resolution
• Ensure HR policies and procedures are understood and consistently applied at the local level
• Drive consistency in policy enforcement and SOP adherence across multiple locations
• Maintain accurate and confidential employee records and ensure compliance with federal, state, and local employment laws across multiple states and locations
• Participate in Corporate HR initiatives and contribute to continuous improvement projects.

Regional Human Resources Manager

• Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
• Conduct regular outreach through calls, site visits, and meetings to educate potential partners about Dry Forces services and referral process.
• Qualify partners by evaluating fit based on service area, responsiveness, and business size.
• Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence.
• Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
• Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
• Provide partners with regular updates on referral outcomes and satisfaction feedback.
• Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
• Gather competitive and market intelligence to support leadership and marketing strategy.
• Manage an active pipeline of prospective and existing partners in Luxor CRM.
• Provide accurate weekly forecasts of expected referral activity and projected revenue.
• Track both activity-based KPIs (calls, meetings, trainings) and outcome-based KPIs (referrals, revenue, retention).
• Maintain dashboard accuracy and provide monthly performance summaries for leadership review.
• Receive and process inbound referrals through Luxor CRM and ensure immediate job creation in DASH.
• Monitor jobs throughout the lifecycle, ensuring partners receive real-time updates and post-job summaries.
• Partner with local operations leaders to guarantee high service quality, timely communication, and positive partner experiences.