Dispatch Manager

HighGround

Dispatch Manager overseeing scheduling and resource allocation at Power Dry, a leader in emergency water and mold removal. Manage a team ensuring efficient service delivery in Kansas.

Posted 5/30/2026full-timeLenexa • Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop the dispatch team to ensure high performance and accountability
Manage daily dispatch operations, including scheduling, routing, and workforce planning
Monitor incoming service requests and ensure timely assignment of crews and resources
Serve as the primary escalation point for customer service and operational issues
Track key performance metrics and identify opportunities to improve efficiency and customer satisfaction
Coordinate communication between customers, dispatchers, technicians, and management
Ensure accurate documentation of service calls, schedules, and operational data
Maintain staffing coverage and support scheduling needs across multiple shifts
Partner with field leadership to optimize technician utilization and service delivery
Assist with process improvement initiatives and implementation of best practices

Requirements

What you’ll need

3–5 years of experience in dispatch management, call center management, or a related leadership role
Proven experience supervising and developing teams in a fast-paced environment
Strong organizational and problem-solving skills
Excellent communication and customer service abilities
Ability to manage multiple priorities and make decisions under pressure
Experience with scheduling, routing, workforce management, or dispatch software preferred
Proficient with Microsoft Office and general computer systems
High attention to detail and commitment to operational excellence.

Benefits

Comp & perks

Health Insurance (including Long/Short-Term Disability and options to add Vision and Dental)
401(k) with company matching
Paid Time Off and Holidays
Bi-weekly compensation
All tools and supplies provided
Advancement potential

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

dispatch managementcall center managementschedulingroutingworkforce planningperformance metricsprocess improvementoperational data documentationcustomer serviceproblem-solving

Soft Skills

leadershipcoachingorganizational skillscommunicationcustomer service abilitiesdecision makingattention to detailaccountabilityteam developmentmulti-tasking