Higharc

Customer Adoption Manager

Higharc

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ERPPMP

About the role

  • Build a phased, resource-loaded project plan covering model implementation, ERP integration, and Procure rollout.
  • Publish weekly status dashboards, critical-path updates, and risk logs to customer and internal execs.
  • Facilitate change-control decisions and keep scope, schedule, and budget baselines current.
  • Own pre-reads, agendas and successful outcomes for customer kick-offs, quarterly business reviews, and onsite workshops.
  • Track action items for both Higharc and builder teams, ensuring accountability and closure.
  • Create Success Plans with measurable objectives (time-to-first-model, first community live, Procure bid cycle, etc.). Train customer users on Showroom, Config, and Procure; drive milestone adoption KPIs.
  • Coordinate across Implementation Leads (architects), ERP data integrators, and procurement advisors; clear blockers in partnership with Product, Engineering, and Finance.
  • Engage customer department heads across Architecture, Purchasing, Sales, and Ops to align workflows and process changes.
  • Monitor customer health, usage analytics, cost/time savings, and other ROI signals.
  • Deliver Quarterly Business Reviews tying platform metrics to builder business outcomes.

Requirements

  • 5+ years in Customer Success and/or Project/Program Management within home-building tech, AEC software, or production homebuilder.
  • PMP, PMI-ACP, or equivalent a plus.
  • Fluent in production-builder workflows (plan libraries, options, purchasing, estimating, community launches).
  • Executive-level communication skills; able to translate BIM details into CFO-ready value stories.
  • Highly organized, proactive self-starter who thrives in a fast-growth, remote-first environment.