Product Adoption Specialist

• Develop and execute comprehensive adoption plans aligned with business goals and user needs (User Adoption Strategy).
• Identify user personas and tailor onboarding experiences accordingly.
• Monitor adoption metrics and continuously optimize strategies to drive engagement.
• Lead rollout of off-the-shelf software applications using the vendor’s designed solution (Implementation Leadership).
• Collaborate with IT, business units, and vendor teams to ensure alignment and readiness.
• Ensure data integrity and process alignment to support adoption.
• Map user journeys, identify friction points, and design intuitive contextual guidance using tools like SAP WalkMe (User Experience Design).
• Leverage agentic AI to provide digital assistants/digital sidekicks for users.
• Gather user feedback and iterate on experience improvements.
• Collaborate with communications, HR, and functional teams to develop communication plans, training materials, FAQs, and support resources (Change Management & Communication).
• Facilitate workshops, demos, and hands-on sessions to build confidence and competence.
• Own and manage release calendar and lead CAB processes for deployments; plan and execute cutover activities and hypercare support (Release Management & Cutover Deployment).
• Define KPIs for adoption and experience success; use analytics to track usage and report progress to leadership (Performance & Reporting).
• Participate in IT Engineering responsibilities as assigned, including owning IT service delivery for assigned manufacturing sites and ensuring manufacturing connectivity and data flow.

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