Concord

Director of Experience and Design

Concord

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $150,000 - $190,000 per year

Job Level

Lead

Tech Stack

Cloud

About the role

  • Establish and champion the user-centered design vision for Concord.
  • Lead, mentor, and develop a high-performing UX & Design team; set goals and conduct performance reviews.
  • Manage team resources, allocate projects effectively, and foster a culture of collaboration and innovation.
  • Develop and implement a comprehensive UX strategy aligned with business objectives.
  • Oversee the entire design process from user research and ideation to prototyping and testing.
  • Define and maintain design standards and guidelines; ensure quality and consistency across projects.
  • Collaborate with cross-functional teams (development, product management) to integrate design into the development process.
  • Plan and conduct user research studies and analyze user data to inform design decisions.
  • Ensure visual design and branding consistency; collaborate with marketing as needed.
  • Lead client meetings and presentations; build strong client relationships and act as a trusted advisor.
  • Accurately plan team work with project managers, assist in creating/reviewing SOWs, and help manage time against budgets.
  • Serve as SME for UX & Design-related sales pursuits and contribute to marketing and sales activities.

Requirements

  • Bachelor's degree in Design, Human-Computer Interaction, or a related field.
  • 7+ years of experience in UX design.
  • At least 3 years in a leadership role.
  • Proven track record of leading and managing a UX & Design team.
  • Strong understanding of user-centered design principles and methodologies.
  • Expertise in user research, information architecture, interaction design, and visual design.
  • Proficiency in design tools such as Figma, Adobe Creative Suite, etc.
  • Excellent communication, presentation, and interpersonal skills.
  • Experience working in an Agile environment.
  • Experience in the consulting or agency industry is a plus.
  • Portfolio demonstrating a strong understanding of UX principles and design execution.
  • Must be authorized to work legally in the US without sponsorship, now or in the future.
  • Willingness to travel to visit the HQ, clients, or events.