Operations

• Support and assist Operations Analysts with recurring technical tasks (e.g., sFTP setup, integration script execution, data updates).
• Monitor system activity, logs, and dashboards to detect trends, anomalies, and emerging issues.
• Support root cause analysis (RCA) and lead post-incident reviews and business-impact analysis; translate findings into actionable remediation plans.
• Maintain a problem register and provide regular reporting on issue status and business impact.
• Identify and support the implementation of AI-driven tools and technologies to enhance operational efficiency and issue detection.
• Partner with cross-functional teams to implement corrective and long-term solutions that address root causes of failures and improve process reliability.
• Identify and operationalize automation opportunities to reduce manual workload and improve consistency.
• Develop and optimize monitoring tools and dashboards to improve signal detection, reduce alert noise, and enhance issue detection through continuous tuning.
• Maintain and enhance documentation for technical processes, runbooks, and standard operating procedures.

Operations Engineer

Creative Operations Manager

President – Integrator, Operations Leader

Operations, Treasury, Reporting Intern

Talent Operations Director – TA and Workforce Strategy

VP, Operations Enablement