Senior Manager, Global Operations Trust & Safety
Care.com
Operations Engineer
HHAeXchange
full-time
Posted on:
Location Type: Hybrid
Location: Greater Minneapolis-St. Paul Area • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $95,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PrometheusPythonSplunkSQL
About the role
- Support and assist Operations Analysts with recurring technical tasks (e.g., sFTP setup, integration script execution, data updates).
- Monitor system activity, logs, and dashboards to detect trends, anomalies, and emerging issues.
- Support root cause analysis (RCA) and lead post-incident reviews and business-impact analysis; translate findings into actionable remediation plans.
- Maintain a problem register and provide regular reporting on issue status and business impact.
- Identify and support the implementation of AI-driven tools and technologies to enhance operational efficiency and issue detection.
- Partner with cross-functional teams to implement corrective and long-term solutions that address root causes of failures and improve process reliability.
- Identify and operationalize automation opportunities to reduce manual workload and improve consistency.
- Develop and optimize monitoring tools and dashboards to improve signal detection, reduce alert noise, and enhance issue detection through continuous tuning.
- Maintain and enhance documentation for technical processes, runbooks, and standard operating procedures.
Requirements
- 5+ years of experience in technical operations, systems engineering, DevOps, or problem management roles
- Experience in healthcare, SaaS, or systems configuration environments (preferred)
- Bachelor’s degree in Business, Healthcare, Computer Science, Management Information Systems, or a related field—or equivalent work experience
- Proficiency in scripting languages (e.g., Python, PowerShell) and SQL for automation and data operations
- Strong understanding of file transfer protocols (e.g., sFTP), APIs, and healthcare data formats (e.g., X12, HL7)
- Hands-on experience with monitoring and observability tools (e.g., Splunk, Datadog, Prometheus)
- Familiarity with ticketing and content management platforms (e.g., JIRA, Salesforce, Confluence, SharePoint)
- Experience working with or supporting AI-enabled tools for anomaly detection, automation, or predictive analytics (preferred)
- Deep understanding of ITIL-based problem management and root cause analysis frameworks (e.g., 5 Whys, Fishbone)
- Strong analytical and systems-thinking capabilities, with the ability to troubleshoot and resolve complex operational issues
- Excellent documentation skills and ability to translate technical findings into clear, actionable recommendations
- Effective communicator, able to collaborate across operations, engineering, and product teams.
Benefits
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sFTPPythonPowerShellSQLAPIsX12HL7monitoring toolsobservability toolsITIL
Soft skills
analytical skillssystems thinkingtroubleshootingdocumentation skillscommunicationcollaborationproblem-solvingleadershiporganizational skillsreporting
