Operations

• Lead, mentor, and develop a global Trust & Safety team, including supervisors, senior analysts, and specialists.
• Manage day-to-day operations of safety initiatives such as incident response, fraud prevention, background check monitoring, and content moderation.
• Drive continuous improvement and reengineering of processes to increase efficiency, scalability, and effectiveness.
• Ensure strict adherence to global safety policies, guidelines, and regulatory requirements.
• Oversee investigations into high-risk or sensitive cases, perform root cause analysis, and recommend corrective actions.
• Act as the operational voice of Trust & Safety in cross-functional projects with Product, Engineering, Legal, and Customer Service.
• Translate user feedback and case data into actionable insights that influence product, policy, and operational strategy.
• Define, track, and analyze key Trust & Safety metrics (incident rates, fraud trends, SLA performance, user satisfaction).
• Contribute to resource planning and budget management for Trust & Safety operations.
• Represent Trust & Safety in cross-functional initiatives and communicate updates, risks, and progress to senior leadership.
• Partner with Product and Engineering to evaluate, test, and scale AI/ML-driven tools for proactive detection, moderation, and fraud prevention, ensuring human oversight and ethical use.

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