HG Insights

Recruitment

• Build and maintain strong pipelines across Sales, Customer Success, Partnerships, and Marketing.
• Coordinate with hiring managers to identify staffing needs.
• Source potential candidates through online channels
• Coordinate interviews (Zoom) and provide clear expectations
• Manage candidates in process and provide them with a positive experience
• Leverage ATS platform (Greenhouse) and AI to attract top talent

Talent Acquisition Specialist – GTM

Account Executive

• Prospect, identify, and engage new mid-market accounts ($100M–$1B in revenue).
• Manage the full new business sales cycle: outreach, discovery, proposal, negotiation, and close.
• Qualify leads, conduct tailored product demos, and articulate value propositions to varied stakeholders.
• Use AI and cutting-edge sales tools to optimize prospecting, pipeline development, and forecasting.
• Continuously learn and adapt to new solutions, customer needs, and evolving market dynamics.
• Collaborate closely with Sales, Marketing, and Solution Engineering to accelerate new business opportunities.
• Document and share market feedback to influence our go-to-market strategy.

Account Executive – New Business

People Operations

• Own the drafting, review and management of all AMER employment contracts, offer letters, amendments and separation agreements
• Ensure all employment documentation is legally compliant, up to date and aligned with US federal and state requirements
• Partner with legal counsel where required on complex or non-standard employment arrangements
• Own end-to-end US benefits administration including health, dental, vision, 401(k), wellness reimbursements
• Manage open enrolment processes, vendor relationships and employee benefits queries
• Ensure benefits programmes are competitive, compliant and clearly communicated to all US employees
• Design, write and maintain US people policies that are legally compliant and employee-friendly
• Proactively track changes in AMER federal and state employment law and update policies
• Ensure our US Employee Handbook is current, consistent and reflects our company values
• Manage all US immigration processes including H-1B, OPT, STEM OPT, green card sponsorship and I-9 compliance
• Serve as the internal point of expertise on immigration matters
• Support the full US employee lifecycle from onboarding to offboarding
• Be the trusted, go-to person for US employees on all people-related queries and processes
• Partner with the global People team to ensure US processes align with global standards
• Support HRIS data integrity, reporting accuracy and system adoption

Manager, People

Account Manager

• Own the Customer Lifecycle: Manage a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — serving as the primary post-sale point of contact.
• Drive Expansion: Proactively identify and pursue in-year upsell and expansion opportunities through account planning, stakeholder engagement, and a deep understanding of each customer's goals.
• Partner on Value: Work closely with customer stakeholders to uncover new use cases, align on outcomes, and ensure they're realizing measurable value from HG — building the case for renewal and growth.
• Mitigate Risk: Monitor account health and engagement signals to identify at-risk accounts early and execute retention strategies before churn becomes a threat.
• Use Data and AI: Leverage AI and modern customer success tools to analyze account health, prioritize outreach, and continuously sharpen your expansion and retention strategy.
• Collaborate Cross-Functionally: Partner with Product, Marketing, and Sales to develop account plans, escalate blockers, and bring customer feedback into the business.
• Act as a Customer Advocate: Represent the customer's voice internally, helping refine HG's offerings and processes based on real-world feedback.

Talent Acquisition Specialist – GTM

Account Executive – New Business

Manager, People

Account Manager – Mid-Market