HG Insights

Account Manager

• Own the Customer Lifecycle: Manage a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — serving as the primary post-sale point of contact.
• Drive Expansion: Proactively identify and pursue in-year upsell and expansion opportunities through account planning, stakeholder engagement, and a deep understanding of each customer's goals.
• Partner on Value: Work closely with customer stakeholders to uncover new use cases, align on outcomes, and ensure they're realizing measurable value from HG — building the case for renewal and growth.
• Mitigate Risk: Monitor account health and engagement signals to identify at-risk accounts early and execute retention strategies before churn becomes a threat.
• Use Data and AI: Leverage AI and modern customer success tools to analyze account health, prioritize outreach, and continuously sharpen your expansion and retention strategy.
• Collaborate Cross-Functionally: Partner with Product, Marketing, and Sales to develop account plans, escalate blockers, and bring customer feedback into the business.
• Act as a Customer Advocate: Represent the customer's voice internally, helping refine HG's offerings and processes based on real-world feedback.

Account Manager – Mid-Market

Product Manager

• Listening and learning: you'll become fluent in the problems our customers face, their use cases, our value proposition, our product, and our competitive landscape.
• Bringing a fresh perspective to our current processes, challenging the assumptions around product delivery.
• Leading effective market validation, release, rollout and positioning of strategic product offerings
• Identify and size target markets, customer segments, value propositions and use cases
• Define product KPIs and manage all HG Insights products through metric and ROI-driven methods
• Assure all product management decisions are justified based on strong financial analysis and business cases
• Identify, consider, and approve continuous upgrades to product management processes assuring that HG Insights is abiding by industry-leading product management processes
• Define the product roadmap and success metrics for your ownership areas in alignment with company vision, customer needs, and market trends.
• Engage with customers frequently to share the roadmap, collect feedback, and develop a deep understanding of their needs and challenges.
• Engage with Sales, Marketing, and Customer Success teams frequently to collect feedback, collaborate on solutions, and drive product adoption and engagement.
• Track and measure KPIs for your product areas and proactively report learnings to leadership.
• Conduct detailed market research and customer validation to demonstrate the ROI of different product opportunities prior to investment.
• Synthesize feedback into detailed use cases based on specific, real-world product applications.
• Manage multiple backlogs of prioritized features and enhancements according to customer need and product strategy.
• Partner with Engineering to ensure requirements are clear, user stories are written, and acceptance criteria followed per agile software development principles.
• Evangelize the product vision across owned product lines to stakeholders.
• Champion the voice of customers in our product strategy.

Account Manager – Mid-Market

Principal Product Manager – Platform