Account Manager – Mid-Market

HG Insights

Account Manager managing mid-market customer accounts for HG Insights, a technology intelligence leader. Driving growth and ensuring client satisfaction through effective account management practices.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Relationship ManagementRenewal StrategyExpansion StrategyData AnalysisAI ToolsConsultative SellingQuota AchievementCritical ThinkingCommercial Acumen

Soft Skills

CommunicationAdaptabilitySelf-DirectionResourcefulnessOrganizational SkillsStakeholder EngagementCustomer AdvocacyCollaborationProblem SolvingTrust Building

Tools & Technologies

Customer Success ToolsData Analytics PlatformsAI ToolsCRM SoftwareAccount Planning ToolsSaaS PlatformsB2B Technology SolutionsEngagement ToolsFeedback SystemsCollaboration Software

Industry Keywords

SaaSB2B TechnologyCustomer LifecycleAccount HealthRetention StrategiesGrowth Segment AccountsOnboardingAdoptionChurn PreventionMarket Segments

About the role

Key responsibilities & impact

Own the Customer Lifecycle: Manage a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — serving as the primary post-sale point of contact.
Drive Expansion: Proactively identify and pursue in-year upsell and expansion opportunities through account planning, stakeholder engagement, and a deep understanding of each customer's goals.
Partner on Value: Work closely with customer stakeholders to uncover new use cases, align on outcomes, and ensure they're realizing measurable value from HG — building the case for renewal and growth.
Mitigate Risk: Monitor account health and engagement signals to identify at-risk accounts early and execute retention strategies before churn becomes a threat.
Use Data and AI: Leverage AI and modern customer success tools to analyze account health, prioritize outreach, and continuously sharpen your expansion and retention strategy.
Collaborate Cross-Functionally: Partner with Product, Marketing, and Sales to develop account plans, escalate blockers, and bring customer feedback into the business.
Act as a Customer Advocate: Represent the customer's voice internally, helping refine HG's offerings and processes based on real-world feedback.

Requirements

What you’ll need

Proven Account Management Experience (3-5yrs): A track record of managing and growing customer relationships in SMB, commercial, or mid-market segments (up to $1B), with demonstrated success on both renewal and expansion.
Quota Achievement: Consistent delivery against renewal and expansion targets, with examples of driving meaningful account growth.
Consultative Approach: Strong critical thinking and communication skills that allow you to become a trusted advisor — not just a vendor contact.
Commercial Acumen: Comfortable navigating renewals, pricing conversations, and contract discussions while preserving strong customer relationships.
Tech-Forward Mindset (Required): Demonstrated ability to quickly adopt and leverage AI tools to enhance client engagement, analyze trends, and drive expansion and retention strategy.
Adaptable and Self-Directed: Resourceful and organized, able to thrive and prioritize without a rigid playbook.
Industry experience in data, SaaS, or B2B technology is a strong plus.

Benefits

Comp & perks

Competitive base salary + performance-based bonus
Comprehensive health, dental, and vision benefits
Flexible, remote-first work environment
Meaningful work with direct impact on revenue and customer success
A culture that invests in your growth and development