Account Manager – Mid-Market

HG Insights

Account Manager managing mid-market customer accounts for HG Insights, a technology intelligence leader. Driving growth and ensuring client satisfaction through effective account management practices.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the Customer Lifecycle: Manage a portfolio of growth segment accounts through onboarding, adoption, retention, renewal, and expansion — serving as the primary post-sale point of contact.
Drive Expansion: Proactively identify and pursue in-year upsell and expansion opportunities through account planning, stakeholder engagement, and a deep understanding of each customer's goals.
Partner on Value: Work closely with customer stakeholders to uncover new use cases, align on outcomes, and ensure they're realizing measurable value from HG — building the case for renewal and growth.
Mitigate Risk: Monitor account health and engagement signals to identify at-risk accounts early and execute retention strategies before churn becomes a threat.
Use Data and AI: Leverage AI and modern customer success tools to analyze account health, prioritize outreach, and continuously sharpen your expansion and retention strategy.
Collaborate Cross-Functionally: Partner with Product, Marketing, and Sales to develop account plans, escalate blockers, and bring customer feedback into the business.
Act as a Customer Advocate: Represent the customer's voice internally, helping refine HG's offerings and processes based on real-world feedback.

Requirements

What you’ll need

Proven Account Management Experience (3-5yrs): A track record of managing and growing customer relationships in SMB, commercial, or mid-market segments (up to $1B), with demonstrated success on both renewal and expansion.
Quota Achievement: Consistent delivery against renewal and expansion targets, with examples of driving meaningful account growth.
Consultative Approach: Strong critical thinking and communication skills that allow you to become a trusted advisor — not just a vendor contact.
Commercial Acumen: Comfortable navigating renewals, pricing conversations, and contract discussions while preserving strong customer relationships.
Tech-Forward Mindset (Required): Demonstrated ability to quickly adopt and leverage AI tools to enhance client engagement, analyze trends, and drive expansion and retention strategy.
Adaptable and Self-Directed: Resourceful and organized, able to thrive and prioritize without a rigid playbook.
Industry experience in data, SaaS, or B2B technology is a strong plus.

Benefits

Comp & perks

Competitive base salary + performance-based bonus
Comprehensive health, dental, and vision benefits
Flexible, remote-first work environment
Meaningful work with direct impact on revenue and customer success
A culture that invests in your growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer Relationship ManagementRenewal StrategyExpansion StrategyData AnalysisAI ToolsConsultative SellingQuota AchievementCritical ThinkingCommercial Acumen

Soft Skills

CommunicationAdaptabilitySelf-DirectionResourcefulnessOrganizational SkillsStakeholder EngagementCustomer AdvocacyCollaborationProblem SolvingTrust Building