Customer Support

• Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
• Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
• Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
• Offer guidance and troubleshoot support to assist clients.
• Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
• Escalate complex or unresolved issues to the appropriate person or Manager.
• Identify areas for improvement and share suggestions and feedback with the team.

Client Support Agent – 24/7 Shift Rotation

Events

• Monitor CPA campaigns, affiliate activity, and client acquisition channels to identify fraudulent behaviors, including fake registrations, incentive abuse, traffic manipulation, and duplicate or non-genuine client acquisitions
• Investigate suspicious CPA-related cases by analyzing customer behavior, referral activity, device information, IP addresses, and other relevant data to determine the legitimacy of acquisitions
• Detect emerging fraud patterns affecting acquisition campaigns and recommend enhancements to fraud detection rules and preventive controls
• Review and validate CPA-related claims and partner performance, ensuring compliance with internal policies and contractual agreements
• Collaborate with Marketing, Affiliate Management, Compliance, and Technology teams to investigate fraud cases, mitigate risks, and strengthen acquisition controls
• Maintain accurate records of investigations, prepare reports on fraud trends, and contribute to the continuous improvement of fraud prevention processes

CPA Fraud Prevention Analyst

Affiliate Manager

• Fraud case management of suspicious affiliates: Detection; Analysis; Actions; Post monitoring
• Collecting information to identify potential system faults and prevent abuse issues
• Analysing data to find irregular affiliate activity patterns and abnormal behaviour
• Documenting case management process for each type of fraud
• Taking part in the development of the new detection models and improvements of the current rules and models

Affiliates Fraud Prevention Analyst

• Review newly registered client accounts to identify potential fraud indicators during the onboarding process
• Investigate and assess suspected onboarding fraud cases, such as synthetic identities, multi-accounting, account farming, referral or bonus abuse, and the use of anonymization tools or high-risk devices
• Analyze onboarding fraud trends, behavioral patterns, and risk indicators to support the enhancement of fraud detection rules and preventive controls
• Make risk-based decisions regarding account approval, restriction, or escalation, ensuring all investigations are accurately documented
• Collaborate with KYC, Compliance, Customer Support, and Technology teams to strengthen onboarding controls and improve fraud prevention processes
• Contribute to the continuous improvement of fraud policies, procedures, and monitoring frameworks by identifying emerging fraud typologies and recommending process enhancements.

Onboarding Fraud Prevention Analyst

QA Engineer

• Analyze business requirements and define test acceptance criteria
• Design, maintain, and execute test cases to validate software functionality and identify defects
• Clearly document and report software defects
• Ensure the software meets functional and non-functional requirements
• Contribute to the development and improvement of manual testing processes and standards
• Work closely with developers to reproduce and resolve issues
• Stay up to date with industry trends, testing methodologies, and best practices
• Participate in the team's on-call rotation

Analyst

• Write daily market updates to be distributed to Company clients via social media, industry portals and other distribution channels.
• Conduct public speaking at media interviews, conferences, seminars and web-based events.
• Train and support all relevant departments in Technical Analysis of the financial markets.
• Provide training and market insights to clients via various communication channels.
• Create Educational videos to be released on the company’s website.
• Delivered comprehensive market analysis to identify trends, forecast price movements, and guide clients towards profitable trading decisions at HFM.
• Provided impactful daily analysis for HFM clients, empowering them to seize opportunities and mitigate risks effectively.
• Conducted trading webinars and seminars reaching hundreds of traders, fostering a deeper understanding of global financial markets, trading strategies and risk management techniques.
• Build and maintain relationships with journalists and media outlets.
• Represent HFN at trade shows, conferences and similar events.
• Carry out any further duties assigned by the line manager.
• Contribute to a positive and dynamic working environment.

Market Analyst, Hindi Speaker

Performance Marketing

• Coordinate daily workflows across performance marketing activities
• Ensure tasks and deliverables are completed within deadlines
• Maintain campaign calendars, documentation, and process tracking
• Coordinate communication between Marketing, Design, BI/Data, Product, Compliance, and other stakeholders
• Follow up on pending actions and ensure alignment across teams
• Document meeting notes, action items, and operational updates
• Support process optimization initiatives within the performance marketing function
• Help improve team workflows, documentation standards, and operational efficiency
• Track project progress and escalate blockers when necessary
• Assist with onboarding documentation and knowledge-sharing materials
• Organize team schedules, meetings, and recurring operational reviews
• Support vendor/platform account management and access coordination
• Maintain internal documentation and campaign archives

Performance Marketing Coordinator

Backend Engineer

• Develop and maintain modules of the company’s custom-built CMS and backend systems supporting our websites.
• Build scalable backend services, APIs, and integrations with third-party systems and databases.
• Lead, mentor, and support the Back-end Web Development team through technical guidance, coaching, and performance management.
• Write clean, efficient, and maintainable code while conducting code reviews and promoting best practices in development.
• Collaborate with Front-end Developers and stakeholders to deliver reliable web solutions.
• Research and evaluate new technologies, AI-assisted development tools, and modern workflows that improve code quality, productivity, and operational efficiency.

Back-End Web Development Team Lead

AI Engineer

• Focuses on the hands-on building of AI-powered marketing tools, multimodal media processing (audio/video), and data analytics pipelines.
• Tool & Feature Engineering: Build and maintain custom LangChain tools that allow AI agents to interact with the web, CRMs, and internal SQL databases.
• Multimodal Processing: Implement PyTorch and OpenCV pipelines for analyzing and generating brand-consistent images, video, and audio.
• Data Analytics & Pipelines: Execute complex SQL queries and Pandas scripts to transform raw marketing data into insights for AI-driven decision tools.
• Endpoint Maintenance: Develop and document FastAPI endpoints for use by the marketing team's internal applications.
• Model Monitoring: Regularly evaluate model performance and fine-tune open-source transformers to improve accuracy for specific marketing use-cases.

• Perform comprehensive compliance risk assessments and maintain/execute the compliance monitoring program tailored to different jurisdictional requirements.
• Systematically evaluate the adequacy, design, and operating effectiveness of the company’s compliance policies, controls, and procedures to ensure robust quality assurance.
• Conduct rigorous follow-up testing following the implementation of action plans by operational teams to verify that previously identified compliance gaps have been effectively and securely closed.
• Conduct regular reviews and annual updates of all company policies to ensure they remain aligned with evolving regulatory landscapes.
• Participate actively in group-wide audits and act as the central coordinator between internal/external stakeholders to ensure the efficiency and effectiveness of the audit process.
• Develop, coordinate, and deliver targeted, high-quality compliance training and awareness programs to all staff members.
• Formally review and sign off on projects designed to fix past breaches, providing independent assurance that the implementation has successfully and permanently resolved any non-compliance issues.
• Systematically test all new business initiatives post-launch to ensure actual implementation mirrors the approved compliance roadmap and does not deviate from agreed-upon specifications.

Compliance Officer – Quality Assurance, Monitoring

• Analyse key business and processes performance metrics to identify trends, inefficiencies, and improvement opportunities.
• Map and document current (“AS IS”) business processes to provide a clear understanding of existing workflows.
• Identify gaps, bottlenecks, and potential enhancements to support process transformation and optimization initiatives.
• Develop and present process improvement recommendations aligned with business objectives and best practices.
• Prepare and deliver detailed reports, insights, and progress updates to the Head of the Business Process Management Office (BPMO), Process Owners, and relevant managers.