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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client support capabilities by providing accurate product information, troubleshooting assistance, and effective communication in a fast-paced environment. Proficient in managing multiple tasks while maintaining composure and precision under pressure.
Highest-signal resume keywords
Client Inquiry ResponseProduct KnowledgeTroubleshooting SupportCross-Functional CollaborationFast-Paced Environment Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsProduct Information AssistanceTechnical Support
Soft Skills
Effective CommunicationProblem-SolvingTime Management
Industry Keywords
Customer SupportHORECA24/7 Shift WorkNative English ProficiencyAdditional Language Advantage
About the role
Key responsibilities & impact- Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
- Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
- Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
- Offer guidance and troubleshoot support to assist clients.
- Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
- Escalate complex or unresolved issues to the appropriate person or Manager.
- Identify areas for improvement and share suggestions and feedback with the team.
Requirements
What you’ll need- Must be able to work 24/7 shifts on rotation including occasional weekends.
- University Degree or relevant working experience (customer support or HORECA roles).
- Native or near-native proficiency in English.
- Any additional language will be considered an advantage.
- Basic Computer skills.
- Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.
- Applicants must be eligible or have legal authorization to work in the country where the position is based.
Benefits
Comp & perks- Hybrid Work Model (2 days working from home)
- Monthly Wolt Vouchers
- Comprehensive Health & Life Insurance
- Provident Fund (Upon completion of the trial period)
- Summer Short Fridays (August)
- Additional Paid Annual Leave (up to 30 days, based on years of service)
- Birthday Leave
- Training & Education Allowance
- Udemy Business access
- Gym Membership
- Referral Bonus Program
- Additional Support
- Visa Sponsorship and Relocation Assistance