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HFM

Client Support Agent – 24/7 Shift Rotation

HFM

Client Support Agent providing 24/7 assistance to clients of a multi-asset broker. Handling inquiries via calls, emails, and chat while working in a rotating shift pattern.

Posted 7/1/2026full-timeLarnaca • 🇨🇾 CyprusMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
  • Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
  • Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
  • Offer guidance and troubleshoot support to assist clients.
  • Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
  • Escalate complex or unresolved issues to the appropriate person or Manager.
  • Identify areas for improvement and share suggestions and feedback with the team.

Requirements

What you’ll need
  • Must be able to work 24/7 shifts on rotation including occasional weekends.
  • University Degree or relevant working experience (customer support or HORECA roles).
  • Native or near-native proficiency in English.
  • Any additional language will be considered an advantage.
  • Basic Computer skills.
  • Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.
  • Applicants must be eligible or have legal authorization to work in the country where the position is based.

Benefits

Comp & perks
  • Hybrid Work Model (2 days working from home)
  • Monthly Wolt Vouchers
  • Comprehensive Health & Life Insurance
  • Provident Fund (Upon completion of the trial period)
  • Summer Short Fridays (August)
  • Additional Paid Annual Leave (up to 30 days, based on years of service)
  • Birthday Leave
  • Training & Education Allowance
  • Udemy Business access
  • Gym Membership
  • Referral Bonus Program
  • Additional Support
  • Visa Sponsorship and Relocation Assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Basic Computer SkillsProduct Information AssistanceTechnical Support
Soft Skills
Effective CommunicationProblem-SolvingTime Management