Heritage Environmental Services

Manager

• Responsible for selling and maintaining corporate accounts associated with Arcwood’s customers while partnering with Regional Sales teams, with travel up to 50% of the time.
• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times.
• Partners with Regional Sales organizations to call on corporate EHS, product lines, purchasing professionals and technical buyers to procure an understanding of both local and corporate-wide needs.
• Calls on divisional, regional and corporate executives to develop a broad range of professional services opportunities and builds strong relationships with customers.
• Partners with Sales, Marketing and other Corporate Account Managers to create a more focused approach to sales.
• Utilizes strong negotiation skills during the execution of agreements and service offerings.
• Manages business support staff to maintain appropriate scheduling, proposal preparation, timely responses to customer questions and complaints.
• Cultivates positive relations for the Company through participation in community and government activities.
• Remains updated on all competitors' offerings, including products and services.
• Trains, coaches, mentors and develops Account Managers.

Manager, Key Customer Accounts

• Lead, develop and direct the environmental, health and safety programs regionally across the organization’s Service Delivery function.
• Oversee conformance with Federal, State, and Local regulations and Company policies.
• Promote a strong behavior-based safety culture through proactive approaches.
• Establish and facilitate Company-wide environmental, health and safety initiatives throughout an assigned region.
• Monitor and measure Company safety performance using key metrics.
• Develop and implement policies and procedures to ensure compliance with safety standards and best practices.

EHS Manager – Regional Service Delivery

• Leading the design, development, and ongoing support of Arcwood’s internally developed and operations-focused applications
• Overseeing a team of developers and ensuring that application solutions align to business priorities
• Ensuring high value and supporting scalable, integrated operations
• Acting as the primary technology leader for application development
• Owning delivery, team performance, and evolution of the operations systems
• Helping evolve Arcwood’s application development capability by maintaining and enhancing Arcwood’s ERP
• Enabling integration with Arcwood’s broader application roadmap and expanding SaaS application landscape
• Leading, mentoring, and developing a high-performing team of application developers supporting business critical applications
• Establishing clear expectations, priorities, and performance standards aligned to business goals
• Managing delivery of application development, including design, build, testing, deployment, and support
• Applying AI tools and industry best practices to optimize development workflows.

Manager, Application Development

Operations

• Act as the strategic interface between the IT organization and Operations teams across multiple facilities.
• Build strong relationships with Operations leaders to ensure IT investments align with operational requirements.
• Serve as the Applications leader for a team of developers maintaining and enhancing mission-critical applications.
• Support Arcwood’s ERP platform and operations-specific applications, driving operational efficiency, effective production analysis, and digital transformation.
• Collaborate with Operations teams to gather requirements, design solutions, and implement system enhancements.
• Lead the planning and implementation of IT projects that support Operations functions.
• Own the end-to-end requirements collection process across all operations projects.

Director, IT Business Relations – Operations

Solutions Engineer

• Approving waste streams into the Arcwood network
• Securing approvals from Arcwood teams to treat and dispose of waste
• Serving as the subject matter expert regarding regulations for hazardous waste

Technical Solutions Coordinator I

Administration

• Maintain responsibility for our cloud tenants, virtual servers, vendor appliances, and core infrastructure services
• Contribute to initiatives for system reliability, security and performance
• Effectively prioritize and resolve Service Requests, Incidents, and Change Tickets to support operations and personnel
• Provide support to the Service Desk by supporting Linux server-related issues including performance, storage, networking and services
• Ensure cloud tenants, virtual servers, vendor appliances and core infrastructure services are optimally operational with minimal disruption to business operations
• Manage backup, restore validation, and disaster recovery operations for Linux systems (snapshots, file-level restore, and recovery testing)
• Support Linux workloads in cloud environments (AWS/Azure/GCP), including IAM basics, networking and VM lifecycle operations

Server Administrator

Human Resources

• Lead, develop, and mentor a team of HR Business Partners
• Establish consistent HRBP operating models, expectations, and service delivery across locations
• Strengthen HRBP capability in strategic consulting, leader coaching, and operational execution
• Serve as the senior escalation point for complex organizational and employee matters
• Partner with senior operational leaders to align people strategies with business objectives
• Support workforce planning, organizational design, and business transformation initiatives
• Provide coaching and guidance to leaders on performance management, engagement, and team effectiveness
• Drive accountability and leadership capability across the organization
• Lead HR support for restructuring, growth initiatives, and operational change
• Identify organizational trends and develop proactive solutions to improve performance and culture
• Oversee complex employee relations issues and investigations
• Ensure consistent policy application and employment practice compliance across locations
• Partner with Talent Acquisition on workforce and hiring strategies
• Align with Total Rewards to ensure competitive and equitable compensation practices
• Work with Learning & Development to enhance frontline and leadership capability

Vice President, Human Resources Business Partner

Sales

• Responsible for leading a group of salespeople within a sales region.
• Align with the regional sales strategy and execute revenue growth.
• Expand market share and build long-term customer relationships within the Eastern U.S. region.
• Shape the regional go-to-market approach and maintain a direct territory.
• Oversee a team of sales professionals and represent the company's environmental service offerings to both existing and prospective customers.

Director, Regional Sales – East

Security Analyst

• assist the IT and Cybersecurity teams in protecting the Company’s network, systems, and data
• assist in monitoring and securing the Company’s network infrastructure
• identify vulnerabilities and threats through security tools and protocols
• support implementation of security measures and assists with incident response
• assist in the configuration of firewalls, antivirus software, and other security tools
• assist with vulnerability assessment reviews and reporting
• support the Arcwood IT Service Desk with security related incidents or tickets
• assist in monitoring, evaluating, and responding to end user risky behavior alerts
• take on additional duties as assigned to support the team and organization

IT Security Analyst, Intern

Database Administrator

• Administers and provides support for Oracle database, Microsoft SQL Server (MSSQL) and database management system (Informix)
• Manages installations, upgrades, patching, migrations, and lifecycle management across all environments
• Supports database integration within CI/CD deployment pipelines
• Coordinates database changes aligned with Kubernetes-based application deployments
• Partners closely with application development teams to design and enhance database schemas
• Reviews and optimizes data models to align with industry best practices and performance standards
• Provides guidance on indexing strategies, normalization/denormalization approaches, and query optimization
• Ensures schema changes are properly versioned and aligned with CI/CD processes
• Designs, implements, and maintains high-availability configurations
• Manages backup, restore, and disaster recovery strategies
• Conducts advanced performance tuning and optimization
• Implements database security hardening standards
• Serves as the primary internal liaison to the Managed Service Provider

Senior Database Administrator

Account Manager

• Providing account management and customer support
• Acting as the single point of contact for assigned customer accounts
• Working as part of a team with Sales department to maintain established accounts and grow existing accounts
• Supporting new business to achieve Company revenue and waste volume goals
• Prioritizing health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Serving as a single point of contact (SPOC) and technical resource for Corporate accounts
• Assisting in determining regulatory requirements for customer waste and any byproducts
• Maintaining responsibility for all aspects of customer experience for Corporate accounts including waste profiling, scheduling, invoice review, profitability, and promotion of all business lines
• Participating in the development of proposals and business plans to create new business or further expand relationships
• Ensuring that all contract terms and pricing are adhered to at all locations
• Managing all communications with multiple customer locations/facilities for assigned Corporate account(s)
• Developing and implementing solutions for various customer needs/issues
• Negotiating with multiple service vendors and coordinating services for assigned account(s)
• Conducting profit/cost analysis of current management methods to ensure profitability
• Traveling to customer sites to evaluate current waste/byproduct management practices or to audit plans
• Completing invoice/service follow-up surveys to ensure customer satisfaction
• Coordinating and managing data collection systems and reports for customers
• Providing service to customers until 5:00pm Mountain and Pacific Time as needed

Corporate Account Coordinator

Account Executive

• Grow sales by focusing on key customer growth segment
• Make effective outbound calls and receive inbound calls while positioning Arcwood solutions to win business
• Proactively make outbound calls to assigned customers to understand needs and challenges
• Utilize and manage CRM tools to track call activity and customer information
• Develop and maintain accurate sales pipeline and work active opportunities to close
• Execute against focused call campaigns to grow key customer targets
• Manage waste profiles and waste approvals to ensure a timely customer experience

Inside Sales Representative

Customer Success Manager

• Responsible for support, expansion, retention, and administration of an assigned key account
• Manage quality and consistency of service delivery within the key account
• Prioritizes health and safety by adhering to policies and maintaining safe practices
• Primary internal and external contact for assigned key account
• Acts as intermediary between Arcwood’s internal support teams and the key account
• Ensures all customer inquiries are managed timely and accurately
• Participates in key account conference calls
• Supports Corporate Account Manager with communications
• Manages events and project inquiries from key account contacts
• Assists field Sales team in service and pricing issues
• Serves as primary champion for service delivery
• Manages Conditional Pricing Approval program for key account
• Stays aware of key customer personnel changes
• Engages other departments to develop pricing and proposals
• Ensures compliance with receivables and billing for key account
• Increases sales revenue by identifying potential new account sites
• Keeps Sales leadership informed of service trends