Account Manager
Henry Schein
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- To grow sales and product penetration among assigned customers via phone
- Establishing and meeting call objective for each planned customer call
- Daily phone calls on assigned accounts in territory
- Daily completes with decision makers at assigned accounts
- Daily orders earned and entered from assigned accounts
- Set appointments with assigned accounts for District Sales Managers to present new equipment products / systems
- Contribute to sales performance against targets from assigned accounts
- Earn and configure a complete and accurate order over the telephone
- Enter order into information system
- Record customer contacts in customer relationship management system
- Up-sell at time of order: Substitute products, if backordered
- Procedure suggestions & “basic” technical support
- Troubleshoot order related problems, shipping, product availability & pricing issues
- Complaint resolution and processing requests for returned product
- Maintain workspace and files to company standards
- Participate in quality reviews and call monitoring
- Support company sales & marketing strategies and initiatives
- Contacts customers to gather market research information
Requirements
- Excellent basic sales skills
- Prior experience with Customer Service & business professionals
- Knowledgeable of company policies, procedures, practices, products & service
- Knowledgeable of Windows based software, keyboarding & ten-key
- Excellent telephone skills
- Time management & problem solving skills
- Individual must be able to work 40 hours per week and occasional overtime
- High school diploma or general education degree (GED); or 2 to 3 years related experience and/or training; or equivalent combination of education and experience
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Generous Time Off
- Paid Parental Leave
- Income Protection
- Work Life Assistance Program
- Flexible Spending Accounts
- Educational Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales skillscustomer serviceorder entrytechnical supportproblem solvingmarket research
Soft skills
telephone skillstime management
Certifications
high school diplomageneral education degree (GED)