Hegg

General

• Delivers an exceptional guest experience that ensures all guest needs are exceeded.
• Creates a positive environment and works closely with all hotel team members.
• Performs all tasks in an efficient and timely manner to meet required administrative responsibilities.
• Cheerfully greet, interact with guests, including making food and drink suggestions.
• Prepare and clean tables, replenishing condiments and utensils.
• Assist with dishwashing, dining room, and kitchen cleanup.
• Anticipate guest needs and respond promptly to requests or special considerations.
• Communicate clearly with guests about dishes, including any dietary accommodations or special requests.
• Ensure timely and accurate delivery of courses according to the fixed menu sequence.
• Master the fixed menu items, including ingredients, portioning, and presentation.
• Manage multiple tables or guest groups efficiently without compromising service quality.
• Handle all service equipment safely, including trays, carts, and beverage stations.
• Adapt to the pace and style of different events, from formal weddings to corporate meetings.

Banquet Server

Technician

• Responsible for assisting the Lead Maintenance Technician and the General Manager
• Performing all duties and functions required for efficient operation of the hotel in alignment with Hegg Companies’ Mission, Vision & Values
• Reporting to the Lead Maintenance Technician and responsible to General Manager

Maintenance Technician

• Create memorable experiences that build community
• Provide exceptional service to guests
• Anticipate guest needs in a busy environment
• Ensure food safety and cleanliness standards are met
• Work as part of a team at the Starbucks store

Barista

Inspector

• In charge of the overall cleanliness of each room and area assigned to meet brand, hotel, and guest expectations.
• Provides teamwork and lateral service to other housekeepers to support overall hotel operations and positive guest experiences.
• Responsible for other duties as assigned.
• Ensures that all bathrooms are completely cleaned and sanitized to hotel standards.
• Prepares all bedding for either laundry or present guests and makes presentable to hotel standards.
• Cleans, resets, and restocks the General Room to meet hotel standards.
• Reports all deficiencies to Executive Housekeeper.
• Responsible for the upkeep and presentation of all guest hallways and stairwells.
• Restocks the housekeeping cart with items needed to complete everyday tasks.

Room Inspector

Front Desk

• Delivers an exceptional guest experience that ensures all guest needs are exceeded
• Creates a positive environment and works closely with all hotel team members
• Performs all tasks in an efficient and timely manner to meet required administrative responsibilities
• Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner
• Reviews and updates the communication log regularly to stay current with developments in the hotel
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary

Front Desk Agent

• Delivers an exceptional guest experience that ensures all guest needs are exceeded.
• Creates a positive environment and works closely with all hotel team members.
• Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone.
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned.
• Works actively with the sales team and all other staff to provide excellent guest experiences.
• Follows the check-in and check-out processes in a friendly and efficient manner.
• Reviews and updates the communication log regularly to stay current with developments in the hotel.
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary.

Accounts Payable

• Perform accounts payable duties such as verifying all invoices for payment
• Ensuring expenditures are charged to the appropriate accounts and proper approval has been documented
• Assist with the check run process and reconciliation of supplier statements
• Recording cash transactions within the accounting system
• Reconciliation of bank accounts
• Assisting with the month end closing processes
• Providing quarterly reporting of capital expenditures
• Assist with the development and implementation of process improvements
• Practice effective communication by maintaining regular contact with the Controller
• Work in an honest and ethical manner; always maintain confidentiality
• Foster a culture that is aligned with the three core values of the Hegg vision: We Always Find a Way, Be Better Every Day, We Are Better Together

Banquet Server

Maintenance Technician

Barista

Room Inspector

Front Desk Agent

Front Desk Agent

Accounts Payable Specialist