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Hegg

Front Desk Agent

Hegg

Front Desk Agent managing guest inquiries and check-in/out at Hilton Garden Inn. Delivering excellent service and maintaining a positive environment for guests and staff.

Posted 7/7/2026part-timeSioux City • Iowa • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional guest service skills and the ability to resolve inquiries effectively while maintaining a positive environment. Proficient in administrative tasks, including telephone, sales, and reservation processes, with strong attention to detail.

Highest-signal resume keywords
Guest Service SkillsProblem ResolutionTelephone ProcessesSales ProcessesAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Positive Environment CreationEffective Communication
Industry Keywords
Guest ExperienceCheck-In ProcessCheck-Out ProcessAdministrative ResponsibilitiesCommunication Log

About the role

Key responsibilities & impact
  • Delivers an exceptional guest experience that ensures all guest needs are exceeded
  • Creates a positive environment and works closely with all hotel team members
  • Performs all tasks in an efficient and timely manner to meet required administrative responsibilities
  • Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
  • Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
  • Works actively with the sales team and all other staff to provide excellent guest experiences
  • Follows the check-in and check-out processes in a friendly and efficient manner
  • Reviews and updates the communication log regularly to stay current with developments in the hotel
  • Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary

Requirements

What you’ll need
  • Ability to work part time on weekends and holidays
  • Excellent guest service skills
  • Ability to resolve guest inquiries and problems
  • Familiarity with telephone, sales, and reservation processes
  • Strong attention to detail

Benefits

Comp & perks
  • Paid Time Off
  • Perfect Attendance Bonus Plan
  • Referral Bonus Plan
  • Worldwide Hotel Discounts