Front Desk Agent

Hegg

Front Desk Agent managing guest inquiries and check-in/out at Hilton Garden Inn. Delivering excellent service and maintaining a positive environment for guests and staff.

Posted 7/7/2026part-timeSioux City • Iowa • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Delivers an exceptional guest experience that ensures all guest needs are exceeded
Creates a positive environment and works closely with all hotel team members
Performs all tasks in an efficient and timely manner to meet required administrative responsibilities
Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
Works actively with the sales team and all other staff to provide excellent guest experiences
Follows the check-in and check-out processes in a friendly and efficient manner
Reviews and updates the communication log regularly to stay current with developments in the hotel
Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary

Requirements

What you’ll need

Ability to work part time on weekends and holidays
Excellent guest service skills
Ability to resolve guest inquiries and problems
Familiarity with telephone, sales, and reservation processes
Strong attention to detail

Benefits

Comp & perks

Paid Time Off
Perfect Attendance Bonus Plan
Referral Bonus Plan
Worldwide Hotel Discounts

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Positive Environment CreationEffective Communication