Front Desk Agent

Hegg

Guest Service Agent delivering exceptional guest experiences at Highpoint Hotel. Responsible for check-in/check-out, guest inquiries, and maintaining front desk operations.

Posted 7/1/2026full-timeSioux Falls • South Dakota • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Delivers an exceptional guest experience that ensures all guest needs are exceeded.
Creates a positive environment and works closely with all hotel team members.
Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone.
Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned.
Works actively with the sales team and all other staff to provide excellent guest experiences.
Follows the check-in and check-out processes in a friendly and efficient manner.
Reviews and updates the communication log regularly to stay current with developments in the hotel.
Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary.

Requirements

What you’ll need

Ability to be on feet for up to 8 hours.
Ability to lift up to 50 lb.
Detail oriented.
Customer service experience helpful.
Works well alone and with others.

Benefits

Comp & perks

Paid Time Off
Perfect Attendance Bonus Plan
Referral Bonus Plan
Worldwide Hotel Discounts

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Positive AttitudeEffective CommunicationAdaptability