HealthSnap

Enrollment Specialist

• Enroll patients in chronic care management and/or remote patient monitoring programs
• Make outbound calls to patients and provide information about programs
• Explain program benefits, patient financial responsibility, obtaining consent, processing device shipment, and enrolling in the program(s)
• Ensure a seamless, complete, and effective enrollment process for patients
• Be the initial point of contact for calls for pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Provide exceptional customer service and positive experience for potential patients/caregivers
• Navigate multiple systems and portals to input patient enrollment information
• Achieve monthly new enrollee goals
• Additional duties as assigned

Care Navigator

• Communicating with enrolled patients in conjunction with the patient’s care team
• Conducts virtual consultations with patients, focusing on patient education for lifestyle and behavior as it relates to clinical status
• Following approved partner workflows, reviews and responds to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry
• Documents patient communication in patient records
• Responsible for assisting patients in setting up their device
• Works collaboratively with other team members when help is needed
• Able to work independently
• Possess excellent time management and organizational skills
• Engaging personality with the desire to learn new topics in lifestyle medicine
• Ability to acquire, interpret, and convey clinical research
• Pays attention to detail for each task
• Additional duties as assigned

LPN, New York License Required – Care Navigator

• Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs, providing support and education about their chronic conditions.
• Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions.
• Assist patients in setting and reaching goals in line with their provider-approved care plans.
• Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol.
• Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes.
• Provide clear, compassionate, and effective communication to patients.
• Follow approved workflows regarding communicating patient needs to their providers.
• Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience.
• Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows.

LPN, Alaska License Required – Care Navigator

• Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs providing support and education about their chronic conditions.
• Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions.
• Assist patients to set and reach goals in line with their provider-approved care plans.
• Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol.
• Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes.
• Provide clear, compassionate, and effective communication to patients.
• Follow approved workflows regarding communicating patient needs to their providers.
• Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience.
• Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows.

LPN, Care Navigator

Customer Success Manager

• Own a portfolio of health system partners and large multi-location private practices
• Develop and execute tailored success plans for each account
• Lead executive business reviews and strategic planning sessions
• Navigate difficult conversations at senior levels
• Apply advanced problem-solving to diagnose complex operational challenges
• Serve as an advisor for customers on billing optimization and strategy
• Identify expansion opportunities across sites and service lines
• Monitor portfolio-level health metrics
• Serve as an informal team leader and mentor

Strategic Customer Success Manager

• Own a portfolio of private practice customers serving as their primary HealthSnap contact
• Guide customers through the HealthSnap Customer Journey
• Proactively monitor each customer’s clinical and billing performance data
• Lead regular business reviews
• Navigate difficult customer conversations with confidence and empathy
• Apply structured problem-solving to diagnose root causes
• Educate and advise customers on Medicare reimbursement optimization
• Identify expansion opportunities and collaborate with Sales

General

Care Navigator – Illinois License Required

• Empower patients to manage chronic illnesses
• Conduct virtual consultations focused on patient education
• Follow partner workflows to review and respond to patient data
• Document patient communication in records
• Assist patients in setting up their devices
• Collaborate with team members as needed
• Manage time effectively with excellent organizational skills
• Engage with patients and learn new topics in lifestyle medicine