HealthSnap

Customer Success Manager

• Support customers throughout the HealthSnap Customer Journey: from implementation through adoption, utilization, and growth to drive long-term success and value
• Become each customer’s trusted advisor; drive adoption of HealthSnap’s platform & services with a focus on delivering customer value and achieving the customer’s desired business outcomes
• Develop and maintain a comprehensive knowledge of HealthSnap’s platform & services, and leverage that expertise to make impactful and strategic recommendations to customers to optimize their performance
• Independently lead customer meetings, trainings, and business reviews, with a focus on celebrating achievements, addressing concerns, solving problems, and advancing the overall relationship
• Proactively and strategically leverage customer data to provide clear, relevant, and actionable information to drive engagement, satisfaction, and retention
• Own the identification of key customer needs as well as expansion opportunities, translate them to internal tasks, and execute
• Develop strong relationships and collaborate across your team of Customer Success Managers, Sales Executives, Clinical Operations, Product, and other internal teams to ensure customers have an optimal experience and achieve their desired outcomes

Enterprise Customer Success Manager

Human Resources

• Maintain accurate and up-to-date HR files, records, and documentation
• Assist with the implementation, maintenance, and ongoing data integrity of the HRIS
• Respond to frequently asked questions from employees regarding policies, benefits, and general HR topics, escalating complex inquiries as needed
• Support the leave management processes
• Perform regular audits of personnel files to ensure accuracy, completeness, and compliance
• Provide clerical and administrative support to the HR department
• Conduct or assist with new-hire onboarding
• Support planning and execution of HR-related events such as benefits enrollment, all-hands meetings, recognition programs, and employee celebrations
• Perform other duties as assigned

Enterprise Customer Success Manager

Human Resources Associate