Strategic Customer Success Manager

HealthSnap

Strategic Customer Success Manager overseeing complex health system partnerships for HealthSnap. Driving success through strategic advisory skills in healthcare technology and operations.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Management and Revenue Cycle Management, with a strong focus on strategic planning, problem-solving, and stakeholder alignment in healthcare environments. Proven ability to mentor teams and drive organizational change while optimizing customer billing strategies.

Highest-signal resume keywords

Customer Success ManagementRevenue Cycle ManagementStrategic PlanningProblem-SolvingStakeholder Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAccount ManagementRevenue Cycle ManagementAnalytical SkillsProblem-Solving Skills

Soft Skills

LeadershipMentoringCommunication

Industry Keywords

Health TechSaaSHealthcare OperationsOperational ChallengesBilling Optimization

About the role

Key responsibilities & impact

Own a portfolio of health system partners and large multi-location private practices
Develop and execute tailored success plans for each account
Lead executive business reviews and strategic planning sessions
Navigate difficult conversations at senior levels
Apply advanced problem-solving to diagnose complex operational challenges
Serve as an advisor for customers on billing optimization and strategy
Identify expansion opportunities across sites and service lines
Monitor portfolio-level health metrics
Serve as an informal team leader and mentor

Requirements

What you’ll need

5+ years of Customer Success Management, Account Management, or healthcare operations experience in a health tech or SaaS environment
Revenue cycle management (RCM) experience
Demonstrated ability to lead difficult conversations at the executive level
Proven structured problem-solving skills applied to complex customer environments
Track record of influencing and aligning senior stakeholders
Experience driving complex organizational change and/or technology adoption
Strong analytical skills
Experience mentoring junior team members

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Paid Time off
Career Advancement Opportunities
Ability to Work Remotely