Strategic Customer Success Manager

HealthSnap

Strategic Customer Success Manager overseeing complex health system partnerships for HealthSnap. Driving success through strategic advisory skills in healthcare technology and operations.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of health system partners and large multi-location private practices
Develop and execute tailored success plans for each account
Lead executive business reviews and strategic planning sessions
Navigate difficult conversations at senior levels
Apply advanced problem-solving to diagnose complex operational challenges
Serve as an advisor for customers on billing optimization and strategy
Identify expansion opportunities across sites and service lines
Monitor portfolio-level health metrics
Serve as an informal team leader and mentor

Requirements

What you’ll need

5+ years of Customer Success Management, Account Management, or healthcare operations experience in a health tech or SaaS environment
Revenue cycle management (RCM) experience
Demonstrated ability to lead difficult conversations at the executive level
Proven structured problem-solving skills applied to complex customer environments
Track record of influencing and aligning senior stakeholders
Experience driving complex organizational change and/or technology adoption
Strong analytical skills
Experience mentoring junior team members

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Paid Time off
Career Advancement Opportunities
Ability to Work Remotely

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementAccount ManagementRevenue Cycle ManagementAnalytical SkillsProblem-Solving Skills

Soft Skills

LeadershipMentoringCommunication