Customer Success Manager

HealthSnap

Customer Success Manager guiding private practice customers through HealthSnap's journey. Focused on improving clinical performance and financial outcomes for healthcare organizations.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of private practice customers serving as their primary HealthSnap contact
Guide customers through the HealthSnap Customer Journey
Proactively monitor each customer’s clinical and billing performance data
Lead regular business reviews
Navigate difficult customer conversations with confidence and empathy
Apply structured problem-solving to diagnose root causes
Educate and advise customers on Medicare reimbursement optimization
Identify expansion opportunities and collaborate with Sales

Requirements

What you’ll need

3–5+ years of Customer Success Management, Account Management, or healthcare operations experience; SaaS or health tech experience strongly preferred
Demonstrated revenue cycle management (RCM) experience
Proven ability to have direct, difficult conversations with customers
Strong structured problem-solving skills
Experience working with private practice groups
Working knowledge of electronic health records (EHR) systems
Familiarity with Medicare reimbursement models

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Paid Time off
Career Advancement Opportunities
Ability to Work Remotely

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementAccount ManagementRevenue Cycle ManagementHealthcare OperationsProblem-Solving

Soft Skills

EmpathyCommunication