Technical Program Manager

• Drive organizational transformation by delivering integration projects that enable critical business capabilities, improve operational efficiency, and support strategic growth initiatives
• Accelerate time-to-value for new technologies by establishing clear integration pathways, coordinating across technical teams, and minimizing disruption to existing operations
• Build bridges across the organization by fostering collaboration between engineering, product, operations, and business teams—creating alignment where complexity often creates silos
• Establish program management excellence through frameworks, processes, and best practices that become templates for future large-scale initiatives
• Mitigate risk by anticipating integration challenges, identifying dependencies early, and implementing robust contingency plans that keep critical projects on track
• Enable seamless execution by translating technical complexities into actionable plans, ensuring stakeholders understand implications, and keeping cross-functional teams aligned throughout delivery
• Create visibility and accountability through effective communication, status reporting, and stakeholder management that keeps leadership informed and teams empowered to make progress
• Mentor and elevate across the organization, raising the bar for how complex initiatives are planned and executed
• Lead complex, cross-functional programs from inception to delivery, ensuring alignment with strategic engineering and business goals.
• Support and accelerate the development of platform teams and capabilities to enable scalable, efficient engineering and drive innovation.
• Develop and refine program management frameworks, processes, and tools to optimize collaboration, governance, and operational efficiency.
• Partner with engineering, architecture, security, product, design, GTM, and platform teams to drive prioritization, decision-making, and rapid execution.
• Define and manage program roadmaps, including schedules, milestones, dependencies, and critical paths.
• Provide clear, data-driven reporting and insights to leadership, leveraging analytics for informed decision-making.
• Identify and mitigate risks and blockers, ensuring smooth execution across teams and functions.
• Manage executive-level communications and expectations, ensuring transparency on program goals, progress, and challenges.
• Continuously improve engineering program management practices, helping the organization scale efficiently.

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Senior Engineering Program Manager – Service Now

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