HCA Healthcare

Compliance

• Coordinates organization-wide as well as program-specific activities related to the regulatory process and the respective governing bodies
• Acts as a resource for Capital Health staff regarding regulations and requirements
• Assists teams in planning for disease-specific or program-specific certifications and accreditations
• Assists with coordinating activities related to on-site and other surveys
• Assists teams in the development of action plans and measurement of these actions to measure compliance
• Participates in the submission of Novi Surveys to the Department of Health
• Works closely with policy owners and users to support the implementation, development, and maintenance of PolicyStat
• Participates in the Policy, Procedure, and Forms Committee to ensure that all policies and forms are reviewed and published once finalized

Regulatory Affairs Coordinator

Executive Assistant

• Performs administrative and clerical activities within established guidelines to support department operations.
• Provides secretarial support to facilitate smooth operation of the department.
• Coordinates workflow to ensure operation within the department.
• Maintains calendars for Department Head with accuracy, updating as changes occur.
• Schedules meetings and coordinates meeting arrangements, including facilities, catering, and logistics assuring smooth functioning of events.
• Makes travel arrangements as required.
• Maintains, on a timely and accurate basis, records and databases of information specific to the department, often of a highly confidential nature.
• Maintains confidential personnel files for department staff, processes time sheets and tracks PTO in accordance with policy and procedure, serves as liaison with Payroll and Human Resources.
• Coordinates the timely and accurate receipt, processing, production, and distribution of regular reports to appropriate department staff.
• Processes timely and accurately requisitions, invoices and expense reports, determines appropriate accounting codes, and obtain necessary signatures.
• Distributes accurately patient reports on a daily basis.
• Prepares, edits, and proofreads letters, memoranda, documents, and presentations from drafts or independently in a timely manner.
• Designs formats and lays out presentations and documents as needed, using basic and intermediate features of Microsoft Office applications including Word, Excel, Outlook, and Power Point.
• Reviews, determines appropriate disposition of, and responds to mail, faxes, email in a timely manner.
• Performs a variety of clerical tasks including monitoring and ordering office supplies, making copies, and sending and receiving faxes as required.
• Organizes data and information on a regular basis.
• Ensures maintenance of hard copy and computer files periodically as required.
• Maintains existing databases in standard and specialized database applications.
• May conduct research on the internet.
• Serves as liaison and works closely with other departments as needed to ensure consistent provision of services and to resolve problems as needed.
• Participates in office renovation, space allocation, and office moves, coordinating Information Systems, Telecommunications, Facilities, and Maintenance, and other support services as needed.
• Prepares patient charts, oversees department scheduling, facilitates add-on patient scheduling and confirms appointments daily as needed.
• Serves as a point of contact for visitors and callers in department as required.
• Answers and screens telephone calls and takes accurate messages.
• Responds to inquiries from callers or refers to appropriate department staff.
• Seeks opportunities to complete unassigned work based on observation.
• Provides support to other departments when needed.
• Performs other duties as assigned.

Secretary

Medical Billing and Coding

• Accurately applies official coding conventions and rules established by the American Medical Association (AMA) and the Center for Medicare and Medicaid Services (CMS) for assignment of procedural and diagnostic codes.
• Reviews the surgical documentation for accurate assignment of ICD-10 diagnosis, current procedural terminology (CPT-4) codes and modifiers.
• Ensures appropriate coding of evaluation and management services when applicable.
• Reviews surgical documentation to assign accurate CPT-4 procedure codes and appropriate modifiers for procedures in the operating room, as well as complex procedures performed in a procedure room.
• Assigns primary and secondary ICD-10CM diagnosis codes.
• Analyzes provider documentation to ensure the appropriate Evaluation and Management codes are assigned.
• Ensures compliance with national coding guidelines and Capital Health's policies for complete, accurate and consistent coding resulting in appropriate reimbursement and data integrity.
• Reviews CCI edits, MUE edits, LCD and NCD coverage before chart finalization.
• Contacts and collaborates with appropriate personnel for documentation insufficiencies and to expedite resolution of accounts.
• Maintains level of expertise through continuing education.
• Maintains appropriate productivity levels.

HIM Physician Coder

• Assigns codes accurately to diagnoses and procedures within the medical record to comply with federal and state regulations
• Sequences codes accurately for proper and optimal DRG assignment
• Queries physicians or hospital staff as needed to ensure proper assignment of codes
• Abstracts data from the medical records and assures that all required elements are appropriately entered into the hospital information system
• Completes coding according to established time frame and ensures reduced DNFB accounts
• Maintains excellent accuracy rate for proper sequencing of codes for proper DRG assignment per coding guidelines
• Discusses medical record information with providers, quality, and CDI when necessary, in accordance with coding guidelines
• Contacts providers or other staff to obtain missing documentation or signatures timely in an effort to reduce DNFB accounts
• Abstracts data with a high accuracy rate in accordance with established policy
• Adapts to changing department demands evidenced by higher department efficiency
• Ensures compliance with medical coding policies and guidelines
• Maintains productivity standards per established monthly goals
• Performs other duties as assigned

HIM Coder, Inpatient

Events

• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
• Cleans exam rooms, obtains lab specimens.
• Assists the physicians and other staff as needed.
• Selects appropriate equipment prior to collection to streamline process.
• Verifies specimen orders per department policy.
• Prepares exam rooms for patient encounters and assists LIP as requested.
• Maintains appropriate levels of supplies and all relevant forms for any testing performed and maintains statistics as assigned.
• Performs thoroughly all clerical duties as needed, including but not limited to patient registration, answering phones, scheduling appointments, initiating, maintaining and filing medical records and timely distribution of reports.
• Performs electrocardiograms and other relevant tests including point of care testing following established policies and procedures and universal precautions.
• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
• Documents medical information in electronic medical records including medication and refill information and patient call documentation.
• Keeps rooms stocked and organized.
• Organizes paperwork and filing.
• Coordinates with front office personnel and ancillary staff in professional and positive manner in adherence of policies and procedures in support of patient service.
• Assists in front office functions as assigned including but not limited to: Checkout/in duties with claim creation and assuring complete process of discharge paperwork, referrals, patient education, appointments, insurance eligibility etc.
• Performs other selected clinical and clerical duties that assist in the delivery of primary health care and patient care management under the direction of a provider and manager in accordance with the objectives and policies of Capital Health (CH) and respective state laws governing such action and activities.
• Cross-trained to perform Patient Reception Rep job duties as needed.

Float Medical Assistant

Analyst

• The IT Service Analyst 1 provides remote, first-line technical support via phone, email, and chat, assisting end-users with hardware, software, application, network, telecom, and access management issues
• This role is the first point of contact for IT service requests, ensuring timely resolution, escalation when necessary, and excellent customer service
• Serves as the first point of contact for IT support inquiries via phone, email, and chat
• Provides basic troubleshooting for desktops, laptops, mobile devices, and enterprise applications
• Resolves password resets, account lockouts, and access management issues
• Troubleshoots telecom issues such as VoIP phone connectivity, call routing, and softphone applications
• Logs all support interactions in the IT ticketing system, ensuring detailed documentation
• Escalates complex issues to higher-tier IT teams when necessary
• Assists users in self-service troubleshooting and knowledge base utilization
• Ensures timely resolution of tickets and maintains high customer satisfaction