HCA Healthcare

Learning and Development

• Uses facilitation and training skills to create a positive, engaging, and effective learning environment
• Responsible for facilitation of the CHN Making a Connection onboarding program for all incoming CHN employees and the Core Essentials Training for all incoming Patient Access, Revenue Cycle, and Financial Verification employees; including preparation and distribution of all materials associated with the applicable learning
• Consults with leaders to determine most effective instructional methods and tools based on needs assessment and/or specified training needs
• Utilizes industry best practices to design, develop, deliver, and evaluate learning events that are effective, and timely to a variety of internal audiences
• Manages all logistical tasks associated with planning, launching, and promoting learning events and activities
• Leverages learning technologies to enhance instruction and employee outcomes
• Evaluates learning programs, and reports on measured results, modifying training programs when necessary to adapt to business or work environment changes
• Contributing to the development, ongoing maintenance, and management of training processes, procedures, and standards
• Demonstrates the principles of adult learning, time management, and classroom management skills, and delivers core competency development for new and incumbent employees
• Embraces new technology. Stays informed of learning enablers for next-generation learning-management systems, virtual classrooms, mobile-learning apps, embedded performance-support systems, polling software, learning-video platforms, learning-assessment and -measurement platforms, and open online courses.
• Upholds organizational values and standards, while proactively seeking ways to improve efficiency, equity, and service excellence
• Ensure compliance with all CHN and affiliate policies, as well as all state and federal regulations
• Provides positive and development feedback and accountability related to all practices
• Demonstrates commitment to CHN and Planned Parenthood’s health equity mission, with emphasis on racial equity and community accountability. Demonstrates dedication to learning about racial equity and addressing structural racism in healthcare
• Consistently delivers high-quality results using sound judgment and data-driven decisions. Prioritizes customer needs by providing prompt, accurate service to all stakeholders

Learning Specialist

Administration

• Assists staff in identifying clinical and administrative priorities
• Uses guidelines established by public relations department in communicating with outside agencies and media
• Follows and practices procedures as outlined in emergency preparedness procedures and department specific procedures
• Reports any unusual activity or emergency to administrator on call
• Investigates incidents and accidents in order to ensure appropriate and accurate response, action, and documentation is performed
• Communicates and disseminates information and direction as requested on their tour of duty
• Exercises discretion and judgement to evaluate clinical and administrative solutions in conjunction with nurse manager and nursing staff
• Works collaboratively to facilitate distribution of available resources
• Initiates a plan of action and follows through appropriately
• Coordinates nursing staff with activities during their tour of duty
• Coordinates staffing and reviews staffing patterns for next shift
• Consults with the nurse managers and directors with regard to staffing and scheduling issues and needs
• Makes rounds throughout hospital to assess quality of nursing care and to determine needs for individual units
• Communicates concerns to appropriate staff
• Responds to patient concerns
• Responds to emergencies and codes and coordinates activities in accordance with CH policies and procedures
• Makes effective operational decisions based on the Nurse Practice Act, Code of Nursing, NJ State, Federal, OSHA, and CHS policies and procedures
• Ensures patient's right to confidentiality
• Assumes an active role in identifying staff issues, counseling staff, and addressing employee grievances according to established policies
• Works to achieve resolution efficiently and quickly
• Collaborates with nurse manager to provide oversight for new employees
• Performs other duties as assigned and possesses a willingness to adapt to changing departmental demands

Nursing House Supervisor – Nursing Administration

Operations

• Serve as a technical advisor, partnering with leadership stakeholders, on end-to-end revenue cycle management, including but not limited to registration, charge capture, coding, claims submission, denials management, and collections
• Provide guidance on Epic revenue cycle functionality, workflows, and configuration best practices
• Interpret payer rules, regulatory updates, and reimbursement trends, communicating relevant guidance to stakeholders
• Develop and disseminate technical assistance resources, including toolkits, SOPs, and job aids tailored to stakeholder’s needs
• Participate in member affiliate Customer Success meetings to offer guidance and subject matter expertise
• Maintain dashboards for affiliate members to support shared accountability for front-end accuracy
• Monitor and analyze revenue cycle key performance indicators (KPIs) such as days in A/R, denial rates, and collection efficiency
• Offer comprehensive denials management guidance and education to leadership stakeholders aimed at minimizing the occurrence of denials.
• Identify trends and performance gaps and work collaboratively with leadership stakeholders (internally and externally) to develop corrective action plans
• Work with the Access Quality Manager to set revenue cycle management (RCM) priorities for Quality Analysts
• Support data-driven decision-making through customized reports, dashboards, and performance plans
• Facilitate peer learning and best practice sharing across CHN and the member affiliates
• Conduct targeted coaching sessions and feedback loops with stakeholder leadership when new denial trends emerge
• Report in a dotted line to the Senior Manager of Learning & Organizational Development to design and lead RCM training sessions and workshops including but not limited to; Epic workflows and payer compliance
• Facilitate the onboarding of CHN staff engaged in all aspects of the full revenue cycle (front, mid, and back) into integrated systems and standardized processes
• Educate leadership stakeholders on pulling RCM reports from Epic
• Collaborate closely with internal CHN teams (Finance, Compliance, Quality, Access Operations, IT, and PCE)
• Partner with Epic analysts and Better Health teams to recommend EMR enhancements that improve insurance capture accuracy and referral/authorization documentation upstream
• Contribute to cross-functional initiatives to improve the overall operational effectiveness
• Upholds organizational values and standards, while proactively seeking ways to improve efficiency, equity, and service excellence
• Ensure compliance with all CHN and affiliate policies, as well as all state and federal regulations
• Provides positive and development feedback and accountability related to all practices
• Demonstrates commitment to CHN and Planned Parenthood’s health equity mission, with emphasis on racial equity and community accountability. Demonstrates dedication to learning about racial equity and addressing structural racism in healthcare
• Consistently delivers high-quality results using sound judgment and data-driven decisions. Prioritizes customer needs by providing prompt, accurate service to all stakeholders
• **
• ***The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at any time. **

Senior Revenue Cycle Operations Analyst

Manager

• Reporting to the Vice President of Revenue Cycle, the Revenue Cycle Manager will provide leadership over the day-to-day and strategic operations of the Revenue Cycle Management (RCM) department.
• This includes managing a team of revenue cycle representative staff and being accountable for consistent quality performance, including the service’s ability to consistently meet established key performance indicators that support access and an optimal customer and patient experience.
• Additionally, the Revenue Cycle Manager is responsible for following all revenue cycle management systems, processes, and policies, ensuring the effectiveness and efficiency of revenue cycle operations.
• This position interprets operational-level reports, analyzes data, and presents revenue cycle improvement opportunities to affiliate customers, as well as the Vice President of Revenue Cycle.
• The Revenue Cycle Manager is required to have demonstrated advanced knowledge and understanding of all aspects of billing office operations, including principles of staff management/supervision; office workflows; and billing and collection operations, including compliance requirements, as well as training and quality standards.

Revenue Cycle Manager

Therapist

• Establishes and manages basic and complex forms of mechanical ventilation with high proficiency
• Performs weaning mechanics as ordered with high proficiency
• Develops or refines the ventilator care plan on a daily basis
• Collects specimens, performs basic and more complex diagnostic testing
• Interprets diagnostic and monitoring data with high precision
• Integrates patient diagnostic data, response-to-therapy, and physiologic profile into care plans
• Uses effective time management in work organization and triaging
• Handles shift assignment without complaints
• Performs thorough advanced clinical assessments
• Administers respiratory therapeutic interventions with high proficiency
• Responds immediately to all Code Blue, RRT, Trauma and STATS
• Provides educational training to patient and/or family members
• Communicates with healthcare members on patient's care plan
• Assists other members of the healthcare team

Respiratory Therapist

Full-stack Engineer

• Reporting directly to the Engineering Director, this position will participate in technical workgroups and function as a technical expert as well as serve as the Engineering Lead on the team.
• The individual in this role will assist in resolving complex and high-risk issues.
• This role supports the research, analysis, design, creation, and implementation of infrastructure systems to meet current and future user requirements; working with service, integrator, and cloud service providers to modify and maintain existing systems to address changes in business processes.
• The engineering Lead will carry out tasks to ensure service providers and integrators achieve contracted service delivery outcomes.
• They will also be responsible for maintaining efficient and optimal networks, including local area networks (LANs), wide area networks (WANs), the internet, intranets, and other data communications systems.

Engineering Lead

• Reporting to the Vice President of Revenue Cycle, the Payment Posting Manager will provide leadership over the day-to-day and strategic operations of the Revenue Cycle Management (RCM) department. This includes managing a team of revenue cycle representative staff and being accountable for consistent quality performance, including the service’s ability to consistently meet established key performance indicators that support access and an optimal customer and patient experience. Additionally, the Payment Posting Manager is responsible for following all revenue cycle management systems, processes, and policies, ensuring the effectiveness and efficiency of revenue cycle operations.
• The Payment Posting Manager reviews monthly cash summary reconciliation reports, reviews the work of the cash posting specialists, and research problems with payments, bank deposits, returned checks and refunds. Creates, implements, and monitors internal processes to ensure productivity metrics are achieved. Drives strategic planning around revenue cycle process improvement initiatives, as driven by Senior Leadership. Assists in setting cash management strategy. including compliance requirements, as well as training and quality standards.