HCA Healthcare

Assistant

• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
• Cleans exam rooms, obtains lab specimens.
• Assists the physicians and other staff as needed.
• Selects appropriate equipment prior to collection to streamline process.
• Verifies specimen orders per department policy.
• Prepares exam rooms for patient encounters and assists LIP as requested.
• Maintains appropriate levels of supplies and all relevant forms for any testing performed and maintains statistics as assigned.
• Performs thoroughly all clerical duties as needed, including but not limited to patient registration, answering phones, scheduling appointments, initiating, maintaining and filing medical records and timely distribution of reports.
• Performs electrocardiograms and other relevant tests including point of care testing following established policies and procedures and universal precautions.
• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
• Documents medical information in electronic medical records including medication and refill information and patient call documentation, keeps rooms stocked and organized.
• Organizes paperwork and filing.
• Coordinates with front office personnel and ancillary staff in professional and positive manner in adherence of policies and procedures in support of patient service.
• Assists in front office functions as assigned including but not limited to: Checkout/in duties with claim creation and assuring complete process of discharge paperwork, referrals, patient education, appointments, insurance eligibility etc.
• Performs other selected clinical and clerical duties that assist in the delivery of primary health care and patient care management within any CH office location under the direction of a provider and manager in accordance with the objectives and policies of Capital Health (CH) and respective state laws governing such action and activities.
• Cross-trained to perform Patient Reception Rep job duties as needed.
• New Jersey Prescription Monitoring Program (NJPMP)- uploads a notarized "request for access" form and a copy of their State-accepted Certified Medical Assistant certificate; performs NJPMP monitoring under the direction of the LIP (Licensed Independent Practitioner).
• Performs injections, subcutaneous or intramuscular; performs duties in accordance with Capital Health policies.
• Performs other duties as assigned. Incumbents working in Primary Care or Specialty Care offices may be assigned to other Capital Health Medical Group Practices as needed.

Med Assistant II – Cardiology Specialists

General

• Facilitates quality performance improvement and patient safety activities of Capital Health Medical Group ambulatory practices
• Performs initial screening and analysis of quality measure performance
• Conducts data abstraction and facilitates meaningful chart review and documentation compliance
• Implements and monitors provider performance improvement tracking, trending and reporting for ambulatory quality programs
• Analyzes trends and identifies key measures; acts upon trends and measures identified
• Collaborates with practice leadership, providers, and other clinical leaders to assure compliance with regulatory and quality program requirements

Performance Improvement Coordinator – Quality Management

Patient Care

• Performs supportive patient care duties including ADLs, patient hygiene, vital signs, obtaining weights, emptying and documenting of intake and output, performing phlebotomy and glucometer testing, EKG's, positioning, lifting and the ambulation of patients
• Performs transports as requested (of patients, medications, supplies and specimens)
• Performs and records nursing care activities, such as changes in a patient's condition and behavior consistent with established policies, procedures, and protocols, as delegated by the registered nurse responsible for the patient
• Performs job tasks in accordance with hospital and department policy and procedure, including appropriate use of equipment, machines, appropriate use in wearing physical barriers and safety equipment
• Stocks and maintains supplies as required by the designated unit
• Documents observations and activities on appropriate records and documents; reports findings to the registered nurse

Patient Care Assistant – Medical Care

Education Coordinator

• Coordinates clinical rotations of medical students, pa-students, SOCM trainees, and others as assigned
• Ensures compliance of each student’s credentialing and onboarding requirements in accordance with institutional and accreditation policies and procedures
• Facilitates orientation for students, including set up for computer access, ID badge requests, privilege sheets, and arrival information
• Manages internal and external communication among clerkship coordinators, preceptors, students, and affiliated school contacts
• Receives academic year schedules from multiple schools and integrates into master schedule
• Maintains timely upkeep of add/drop changes for affiliate schools, master schedule, student database
• Provides financial based rotations
• Receives elective rotation requests and works with residency program or other department to schedule
• Serves as on-site proctor for student exams
• Facilitates the completion of student evaluations
• Assists with annual clerkship orientation presentation; presents house orientation to arriving students
• Participates in student review meetings and recruiting events as assigned
• Reserves meeting rooms and creates catering orders for special meetings and at other times as requested
• Reports to and completes other assignments as designated by Director, Graduate Medical Education
• Performs other duties as needed

Student Rotation Coordinator, Graduate Medical Education

• Delivers quality nursing care for radiologic procedures
• Plans and provides individual comfort measures
• Assesses patient condition and continuously monitors during procedures
• Ensures accurate documentation of clinical changes and interventions
• Advocates for patient needs and participation in testing
• Participates in unit performance improvement activities
• Follows established policies for attendance and punctuality
• Performs additional duties as assigned

Radiology Nurse – Part Time

• Assists with the facilitation of the performance improvement and patient safety activities for the department
• Responsible for performing initial screening and analysis of reported events
• Conduct data abstraction
• Facilitate meaningful case review and documentation
• Screens charts for quality-of-care issues and compliance with quality measures
• Assists in the identification of cases for review and education
• Prepares and designs meaningful reports that include statistical analysis
• Participates in multidisciplinary teams to promote performance improvement

Quality Management RN, Per Diem

• Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels
• Answer incoming calls professionally and seek to assist the patient however possible
• Maintain a positive, welcoming attitude in all patient interactions
• Offer prompt assistance to patients for a variety of services, including:
• Registering new patients into the EHR system
• Booking, canceling, and rescheduling appointments for reproductive healthcare, including abortion services
• Inputting and updating insurance information
• Relaying patient communications to provider
• Providing patients with pre-visit instructions as needed
• Transferring calls to appropriate nurse advice staff when necessary
• Assist patients with identifying a provider and appointment that is appropriate for their care
• Use EHR systems effectively to guide the patient’s care
• Screen patient for financial support using real-time eligibility (RTE), while escalating more complex questions
• Contact patients to notify when visits are canceled or rescheduled
• Place the patient first in all interactions, including adhering to all HIPAA guidelines and regulations
• Provide training, support, and mentoring to colleagues
• Work with supervisors to achieve the established performance metric standards
• Use the phone system to track activities
• Participate in ongoing training and quality assurance exercises
• Adhere to all established workflows, scripting, and department greetings
• Meet performance goals for patient experience, quality, productivity, and all performance metrics
• Participate in special projects and performs other duties as assigned
• Demonstrate a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community
• Demonstrate a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems
• Work and build trust across cultural differences

Patient Access Representative

Manager

• Provide leadership over the day-to-day and strategic operations of the Revenue Cycle Management (RCM) department.
• Manage a team of revenue cycle representative staff and ensure consistent quality performance.
• Meet established key performance indicators that support access and customer experience.
• Follow all revenue cycle management systems, processes, and policies to ensure effectiveness and efficiency.
• Interpret operational-level reports, analyze data, and present revenue cycle improvement opportunities to customers and leadership.
• Prepare reports and analyze data for revenue cycle results and key performance indicators.
• Recruit, hire, train, and evaluate revenue cycle representatives, and provide coaching and support.

Revenue Cycle Manager

Analyst

• Lead the full lifecycle ownership of processes, procedures, and standards as assigned
• Champion and adhere to processes, procedures, security, and architectural standards
• Provide Tier 2-3 support, on escalated incidents from our helpdesk related to our workstation and mobile environments, including support for hardware, operating systems, drivers, and applications
• Assist with software deployments, application packaging, scripting, operating systems deployments, computer imaging, and security for end user computing devices
• Serve as the point of contact to the affiliate operations leader for respective service area; re-directing service issues through the existing service model. Triaging escalated tickets to the appropriate members of the service team
• Develop and maintain login scripts, utility scripts, and other tools using PowerShell, VBS, and other relevant programming languages
• Assist with the development of roadmaps, documentation, and takes ownership for various end user computing solutions (hardware, operating systems, Microsoft Office, SCCM, Microsoft Intune, Vulnerability / patch management, VDI, etc.)
• Manage and maintain positive working relationships with vendors and customers ensuring service delivery meets agreed quality standards
• Manage remote hands resources dispatched to your service area
• Assist with capacity planning and yearly budgeting
• Assist with projects from idea generation to implementation, including selection, recommendation, design, testing, and implementation of various solutions
• Compatibility and QA testing of applications, operating systems, and application packages
• Administration of end user computing solutions, including SCCM, Intune, and various technologies
• As needed participation in after-hours maintenance windows to update, change, and install various systems
• Produce, maintain and update technical documentation related the end user computing environment
• Upholds organizational values and standards, while proactively seeking ways to improve efficiency, equity, and service excellence
• Ensure compliance with all CHN and affiliate policies, as well as all state and federal regulations
• Provides positive and development feedback and accountability related to all practices
• Demonstrates commitment to CHN and Planned Parenthood’s health equity mission, with emphasis on racial equity and community accountability. Demonstrates dedication to learning about racial equity and addressing structural racism in healthcare
• Consistently delivers high-quality results using sound judgment and data-driven decisions. Prioritizes customer needs by providing prompt, accurate service to all stakeholders

Service Desk Analyst

Engineer

• Reporting directly to the Engineering Director, this position will participate in technical workgroups and function as a technical expert.
• Assist in resolving complex and high-risk issues.
• Support the research, analysis, design, creation, and implementation of infrastructure systems to meet current and future user requirements.
• Work with service, integrator, and cloud service providers to modify and maintain existing systems to address changes in business processes.
• Carry out tasks to ensure service providers and integrators achieve contracted service delivery outcomes.
• Maintain efficient and optimal networks, including local area networks (LANs), wide area networks (WANs), the internet, intranets, and other data communications systems.
• Use approved AI-enabled tools and automation practices to support modern IT operations, including responsible AI usage for troubleshooting, incident analysis, log review, documentation, root cause analysis, knowledge base development, service improvement, and operational decision support while following CHN security, privacy, compliance, and data-handling requirements.