HCA Healthcare

Analyst

• Lead the full lifecycle ownership of processes, procedures, and standards as assigned
• Champion and adhere to processes, procedures, security, and architectural standards
• Provide Tier 2-3 support, on escalated incidents from our helpdesk related to our workstation and mobile environments, including support for hardware, operating systems, drivers, and applications
• Assist with software deployments, application packaging, scripting, operating systems deployments, computer imaging, and security for end user computing devices
• Serve as the point of contact to the affiliate operations leader for respective service area; re-directing service issues through the existing service model. Triaging escalated tickets to the appropriate members of the service team
• Develop and maintain login scripts, utility scripts, and other tools using PowerShell, VBS, and other relevant programming languages
• Assist with the development of roadmaps, documentation, and takes ownership for various end user computing solutions (hardware, operating systems, Microsoft Office, SCCM, Microsoft Intune, Vulnerability / patch management, VDI, etc.)
• Manage and maintain positive working relationships with vendors and customers ensuring service delivery meets agreed quality standards
• Manage remote hands resources dispatched to your service area
• Assist with capacity planning and yearly budgeting
• Assist with projects from idea generation to implementation, including selection, recommendation, design, testing, and implementation of various solutions
• Compatibility and QA testing of applications, operating systems, and application packages
• Administration of end user computing solutions, including SCCM, Intune, and various technologies
• As needed participation in after-hours maintenance windows to update, change, and install various systems
• Produce, maintain and update technical documentation related the end user computing environment
• Upholds organizational values and standards, while proactively seeking ways to improve efficiency, equity, and service excellence
• Ensure compliance with all CHN and affiliate policies, as well as all state and federal regulations
• Provides positive and development feedback and accountability related to all practices
• Demonstrates commitment to CHN and Planned Parenthood’s health equity mission, with emphasis on racial equity and community accountability. Demonstrates dedication to learning about racial equity and addressing structural racism in healthcare
• Consistently delivers high-quality results using sound judgment and data-driven decisions. Prioritizes customer needs by providing prompt, accurate service to all stakeholders

Service Desk Analyst

Engineer

• Reporting directly to the Engineering Director, this position will participate in technical workgroups and function as a technical expert.
• Assist in resolving complex and high-risk issues.
• Support the research, analysis, design, creation, and implementation of infrastructure systems to meet current and future user requirements.
• Work with service, integrator, and cloud service providers to modify and maintain existing systems to address changes in business processes.
• Carry out tasks to ensure service providers and integrators achieve contracted service delivery outcomes.
• Maintain efficient and optimal networks, including local area networks (LANs), wide area networks (WANs), the internet, intranets, and other data communications systems.
• Use approved AI-enabled tools and automation practices to support modern IT operations, including responsible AI usage for troubleshooting, incident analysis, log review, documentation, root cause analysis, knowledge base development, service improvement, and operational decision support while following CHN security, privacy, compliance, and data-handling requirements.

Business Analyst

• Utilize RPG, RPGILE, CLP, SDA, SQL, and EDI for billing and reporting.
• Serve as the subject matter expert (SME) for professional billing modules within the EMR.
• Analyze, configure, and maintain billing workflows, charge capture, claim generation, and posting processes.
• Collaborate with clinicians, coding teams, and revenue cycle staff to ensure accurate charge entry and reconciliation.
• Partner with IT and EMR vendors to manage upgrades, enhancements, and system fixes related to billing.
• Conduct requirements gathering, process mapping, and gap analysis for billing workflows.
• Document functional specifications for system enhancements and lead testing/validation.
• Provide end-user training, support, and job aids for billing system users.
• Troubleshoot billing-related issues, escalate to vendors when required, and ensure timely resolution.
• Support audits, compliance reviews, and remediation for billing discrepancies.
• Provide reporting and analytics on billing performance, denials, and revenue cycle KPIs.
• Support programming and technical functions including database operations, report writing, and screen design.
• Manage system integrations using OpenText EDI and Rocket Software GUI design.
• Perform other duties as assigned.

IT Business Analyst – RPG Programmer

Security Engineer

• Responsible for coordinating CHN’s frameworks, programs, and approach for policies, standards, risk assessments, monitoring, and certifications related to technology.
• Support information security agenda focused on risk management, disaster recovery, and business continuity.
• Develop and review policies, procedures, standards, and other documents supporting information security.
• Conduct regular network and application vulnerability scans and manage remediation of vulnerabilities.
• Administer security awareness training to all CHN employees and contractors.
• Participate in third-party risk management activities and uphold organizational values aiming for improved efficiency and equity.

Information Security Engineer

Events

• Responds to dispatched emergency assignments expeditiously.
• Maintains a state of readiness to be able to respond to an assignment within sixty seconds under most circumstances.
• Implements proper patient care procedures safely and rapidly by using accurate assessment skills pertaining to the illness or injury.
• Assures BLS procedures performed on patients are done properly using knowledge and skills necessary to provide age-specific patient care.
• Identifies and manages rapidly changing situations of an emergency patient care situation effectively.
• Assesses patient's current condition through physical and verbal exam via patient or others present.
• Collects all available pertinent patient information from patient, family, friends, medical records, and medications.
• Transfers the patient safely to appropriate care provider and facility providing the receiving staff with a report.
• Completes all paperwork requirements during patient transfer and in compliance with departmental policies.
• Completes an accurate patient care record including demographic information, clinical findings, history, medications, allergies, treatment rendered, and any changes during transport.
• Documents and relays accurately the patient's medications, dosage, and frequency to assure medical reconciliation whenever conditions permit.
• Provides a comprehensive written incident report describing any unusual event in accordance with hospital and department policy.
• Submits PTO requests in a timely manner to maximize scheduling efficiency.
• Adjusts schedule as operations dictate.
• If per diem, adheres to departmental policy regarding availability and scheduling.
• Practices safe environmental and patient contact principles.
• Adheres to universal precautions when risk of contact with bodily fluids is anticipated.
• Drives defensively while obeying New Jersey Motor Vehicle Commission laws and follows emergency and non-emergency driving principles and practices that promote safe driving and minimize risk of injury or incident to life or property.
• Completes a vehicle check sheet accurately and timely and assures safety concerns are addressed.
• Assures equipment is well maintained kept clean.
• Assures inventory of necessary supplies is maintained.
• Uses downtime to address global department needs or personal education.
• Performs additional duties as assigned and supports the mission of the department.

EMT, Paramedic

Bilingual

• Represent Clinical Health Network for Transformation (CHN) to consumers in a friendly, positive, and effective manner
• Field and resolve a large volume of inquiries via phone and other methods within the Patient Access Center in Spanish or English
• Follow communication scripts, schedule appointments, verify patient insurance, pre-register patients for appointments, and screen for alternate funding sources
• Advise patients of service estimates and perform tasks that allow patients to visit their health center seamlessly
• Provide exceptional customer service, treating all callers with dignity and respect
• Collaborate with other Patient Access Center team members to achieve quality and performance standards

Service Desk Analyst

Engineer

IT Business Analyst – RPG Programmer

Information Security Engineer

EMT, Paramedic

Bilingual Patient Access Representative