Hatch

Full-stack Engineer

• Design and build scalable, high-performance backend services in Elixir (and Go where needed) to power Hatch’s communications platform
• Own architecture decisions that shape the long-term evolution of our product and infrastructure
• Collaborate cross-functionally with product, design, and AI teams to deliver seamless user experiences
• Mentor engineers and elevate technical standards through coaching, reviews, and best practices
• Improve reliability and performance by driving initiatives in observability, fault tolerance, and scalability
• Lead complex projects that cut across teams, setting the pace for high-quality engineering execution
• Balance product and technical trade-offs to deliver pragmatic, business-driven solutions

Staff Software Engineer – Contacts

Manager

• Lead, mentor, and scale a high-performing Strategic CS team aligned to retention and expansion goals.
• Own strategies to reduce churn, drive upsell/cross-sell, and maximize lifetime value within $500k–$1.5M ARR accounts.
• Design and execute best practices for onboarding, adoption, engagement, and renewal across complex multi-brand portfolios.
• Build scalable playbooks and leverage platforms (HubSpot, Salesloft, etc.) to improve efficiency and visibility.
• Analyze customer data to proactively identify risk, surface expansion opportunities, and forecast outcomes.
• Partner with Sales, Marketing, and Product to enhance the customer journey and deliver actionable insights.
• Develop programs that turn top customers into advocates, driving referrals, case studies, and testimonials.
• Own forecasting and reporting for retention, expansion, and churn; ensure alignment with company targets.
• Serve as a trusted advisor to C-level stakeholders, strengthening long-term strategic relationships.

Senior Manager, Customer Success, Strategic

Account Executive

• Own the full sales cycle: from prospecting to close across inbound and outbound opportunities
• Partner with GTM teammates (SDRs, Marketing, and Leadership) to execute on a tight, high-quality pipeline strategy
• Consistently hit and exceed quota, building a repeatable playbook for overachievement.
• Travel strategically for key deals, on-sites and major industry events.
• Work in person with sales leadership approx 50-70% of the time.

Enterprise Account Executive

• Architect and build large-scale, high-performance backend systems that power our AI platform.
• Partner with product and front-end engineers to design flexible backend systems that support evolving user and business needs.
• Design scalable, intuitive database schemas and data models that underpin the platform.
• Apply LLM best practices — including clear prompt design, context management, structured outputs/chaining, and guardrails — to build reliable conversational AI applications.
• Drive technical strategy and make long-term architectural decisions.
• Proactively identify opportunities to improve system reliability, observability, and performance.
• Mentor and coach engineers, fostering technical excellence, ownership, and innovation.
• Lead cross-team projects and set standards for engineering best practices.

Staff Software Engineer – AI Agents

• Design and implement reliable, scalable backend systems for ingesting and syncing customer data
• Own the end-to-end development process for new integrations, from design and coding through testing, monitoring, and maintenance
• Partner with peers and staff engineers to shape technical decisions and contribute to architectural discussions
• Identify and implement improvements to reliability, observability, and integration performance
• Work closely with product managers to translate customer needs into technical requirements and solutions
• Contribute to team best practices around testing, monitoring, and deployment
• Participate in code reviews and technical discussions, raising the bar for code quality and maintainability

Senior Engineer, Data Bridge

• Architect and build scalable, fault-tolerant systems for ingesting data from external CRMs and lead sources
• Lead technical strategy and guide foundational decisions on integration frameworks, data pipelines, and system architecture
• Collaborate with product and other engineering teams to deliver integrations that meet real-world customer needs
• Mentor engineers, providing technical guidance and fostering a culture of excellence, ownership, and continuous learning
• Set standards for reliability, observability, testing, and monitoring across the DataBridge team
• Lead cross-team initiatives related to system scalability, data quality, and integration performance
• Translate evolving business needs into robust technical designs and implementation plans

Staff Engineer – Data Bridge

Project Manager

• Lead and manage transportation design projects from concept through delivery.
• Oversee roadway engineering, including roundabout, interchange, and active transportation design.
• Direct and mentor engineering design teams while ensuring quality, efficiency, and innovation.
• Manage budgets, schedules, contracts, and fee proposals.
• Act as the primary point of contact with clients, public agencies, and stakeholders.
• Develop business opportunities and cultivate relationships to expand transportation design services.
• Navigate Caltrans processes and requirements (District 5 experience a plus).

Senior Transport Project Manager

Electrical Engineer

• Lead electrical system design for new builds and renovations
• Act as assistant project manager, managing schedules, budgets, and deliverables
• Conduct field investigations, code reviews, and site surveys
• Mentor junior engineers and coordinate multidisciplinary teams
• Build client relationships and help maintain our 95% referral rate
• Take full ownership of projects from concept to construction, ensuring designs are practical, efficient, and buildable
• Work on renovations in mission-critical environments

Lead Electrical Engineer

Product Manager

• Own and drive integrations with partners and customers—ensuring Hatch seamlessly fits into the systems our customers already use
• Lead integrations with partners and customers, from scoping through launch and ongoing management
• Collaborate with external partners to define requirements, success criteria, and data exchange needs
• Work closely with engineers, solutions architects, and customer-facing teams to ensure integration requirements are clear and executed effectively
• Understand and document data models, workflows, and system interactions
• Drive cross-functional alignment—keeping projects organized, timelines on track, and stakeholders informed
• Develop and maintain integration roadmaps, ensuring alignment with Hatch’s broader product strategy
• Define, track, and report on key success metrics for integrations

Product Manager, Integrations

Recruitment

• Build and nurture networks in our industry to spot and engage incredible talent.
• Own the candidate journey end-to-end—screen resumes, run first conversations, prep candidates, and guide them all the way through to offer and onboarding.
• Partner directly with our founders and hiring managers to deeply understand Hatch’s hiring needs today and in the future.
• Drive the full recruiting cycle: JD calibration, sourcing, scheduling, interviewing, offers, and onboarding.
• Source through niche platforms, referrals, events, and out-of-the-box methods to keep the pipeline strong.
• Maintain ATS (Ashby) accuracy and share insights to shape hiring activity, policies, and compliance.
• Bring fresh ideas, experiment, and shape best practices within the recruiting team.

Recruiter

People Operations

• Ensure seamless, structured, and culture-aligned onboarding for all hires (signed offer → 90-day ramp)
• Design, implement, and continuously refine the end-to-end onboarding process
• Create playbooks, checklists, and automated workflows (Slack, Notion, HRIS, LMS)
• Ensure IT, tools, and system access are ready for day one and standardize onboarding rituals
• Develop function-specific onboarding experiences and 30-60-90 day plans with managers
• Own employee lifecycle processes (onboarding, transitions, offboarding) and ensure compliance
• Partner with finance for headcount planning and reporting
• Monitor employee engagement and retention trends; propose interventions
• Manage and optimize HR systems (HRIS, performance review tools, ATS integrations)
• Build continuous learning programs (e.g., "Hatch Certified") and manager enablement programs
• Drive alignment to company values, recognition programs, and employee experience communication loops
• Track key metrics: ramp time to productivity, new hire retention, manager satisfaction, engagement scores, process efficiency, and training completion

People and Onboarding Operations Director

Account Manager

• Serve as the primary point of contact for a portfolio of mid-market and enterprise accounts
• Lead clients through onboarding, adoption, optimization, renewal, and expansion
• Own and execute Quarterly Business Reviews and executive check-ins to reinforce ROI and uncover growth opportunities
• Identify and influence upsell/cross-sell opportunities; partner closely with Sales/Growth to close them
• Guide customers through trial-to-paid conversion when applicable to drive early revenue impact
• Use platform data to build compelling, value-driven stories that support strategic recommendations
• Monitor account health, risks, and goals; build structured playbooks to mitigate churn and maximize retention
• Partner with Product, Engineering, and Marketing to relay feedback, shape the roadmap, and enable success at scale
• Maintain accurate account activity in HubSpot and internal systems; track progress against key metrics like NRR and expansion contribution
• Champion the voice of the customer inside the company

• Work with fast-growing companies to help them modernize their contact centers using Hatch’s AI agents
• Drive full-cycle sales from outreach to close—working inbound and outbound motions
• Partner closely with SDRs, marketing, and leadership to drive pipeline strategy
• Consistently hit quota and architect a path to overachievement
• Travel to meet customers and attend strategic events and conferences as needed
• Sit in our NYC office alongside the CRO and GTM team to move fast and win together

• Own and maintain dashboards and reports that highlight Hatch’s value to customers.
• Use SQL to query data, validate assumptions, and support decision-making.
• Work with customers to understand reporting needs and deliver custom reports.
• Manage and improve the data stack that powers reporting and analytics.
• Collaborate with engineers and analysts to ensure data accuracy and usability.
• Document requirements, user stories, and acceptance criteria.
• Drive sprint planning, backlog grooming, and roadmap execution for reporting initiatives.
• Ensure reporting features meet usability and performance expectations.