Harvey

Data Scientist

• Embed with Product and Engineering teams as a trusted analytical partner
• Define and maintain core metrics that create a shared understanding of product performance
• Design and evaluate experiments, including A/B tests
• Analyze product usage, customer segments, and go-to-market signals
• Build dashboards, reports, and self-serve tools
• Develop models, forecasts, and analytical frameworks
• Translate complex analyses into clear recommendations
• Partner with Engineering and Data teams to improve analytics infrastructure
• Establish standards, practices, and culture for Product Data Science

Data Scientist, Product

Creative Strategist

• Lead, mentor, and grow a team of creative producers spanning brand, campaign, video, events, and web production, setting a high bar for project management and execution quality.
• Build and maintain an operating model for Brand & Creative that covers intake, prioritization, resourcing, trafficking, and reporting, giving the team and stakeholders clear visibility into work and tradeoffs.
• Define and manage how work enters the team, including intake forms, briefing standards, and prioritization frameworks that balance urgency with strategic importance and protect space for high-impact work.
• Own creative project management tooling (e.g., Asana, Airtable, Linear, or similar) and the workflows, templates, and standards that ensure consistent use across producers, designers, writers, and partners.
• Oversee capacity planning and resourcing across internal creatives, producers, agencies, and freelancers, making informed recommendations on when to flex with vendors versus hire in-house.
• Manage relationships with external production companies, agencies, and freelancers, from selection and scoping through onboarding, day-to-day coordination, and performance accountability.
• Track and manage budgets across campaigns, shoots, events, and other creative programs, surfacing risks early, proposing options, and partnering with leadership to make responsible tradeoffs.
• Develop and maintain playbooks, process documentation, and scalable workflows that reduce friction, improve predictability, and protect creative quality as the volume and complexity of work grow.
• Act as connective tissue between Brand & Creative and functions like Marketing, Product Marketing, Comms, Sales, and Customer Success, translating business needs into clear creative plans and timelines.
• Continuously identify workflow and collaboration pain points, run experiments to improve them, and measure impact using both qualitative feedback and operational metrics.

Head of Creative Operations

Sales

• Build, coach, and performance-manage a team of SMB Account Executives focused on selling Harvey's platform to law firms and corporate legal departments in the Chicago region
• Own territory planning, pipeline development, and accurate forecasting to deliver against quarterly and annual revenue targets
• Drive a disciplined sales process using MEDDPIC or similar methodology, ensuring AEs execute high-quality discovery, qualification, objection handling, and close motions
• Establish a local operating cadence — team standups, deal reviews, pipeline hygiene — that mirrors Harvey's high-performance sales culture
• Serve as a player-coach by actively engaging in strategic deals and modeling best practices in discovery, demo, and negotiation

Sales Manager, SMB

Attorney

• Work directly with corporate lawyers at current and prospective customers to uncover workflow pain points, recommend solutions, and demonstrate how Harvey fits into real legal work.
• Serve as the voice of the customer, translating feedback and legal workflow insights from corporate practitioners into concrete, lawyer-ready product direction.
• Partner closely with product, engineering, sales, and marketing teams to shape Harvey’s roadmap and ensure the product evolves in ways legal teams trust and adopt.
• Build and refine product demonstrations, workflows, and use cases that reflect how corporate legal teams actually work, including how AI is transforming those workflows.
• Introduce new capabilities in a way that is tailored, credible, and compelling for each customer, continuously raising the bar for how Harvey is deployed across corporate legal practices.

Legal Engineer – Corporate

Recruitment

• Own and optimize the ATS (Ashby), including workflow configuration, automation, data integrity, and reporting architecture.
• Build and maintain recruiter capacity models that translate hiring plans into staffing recommendations and resource allocation.
• Design and deliver dashboards and analytics that inform recruiting strategy for leadership and cross-functional stakeholders.
• Identify and implement process improvements, automation, and tooling enhancements that increase recruiting efficiency and candidate experience.
• Partner with Finance, People, and IT to ensure data consistency and systems interoperability across the talent technology stack.

Senior Analyst, Recruiting Operations

Sales Development Rep

• Own pipeline performance: Drive the SDR team's contribution to pipeline generation across inbound and outbound channels, ensuring strong alignment with sales targets.
• Build and scale the team: Hire, onboard, and develop a high-performing SDR team, helping establish the structure, operating cadence, and performance standards for the New York market.
• Coach and develop SDRs: Deliver hands-on coaching through regular 1:1s, call reviews, and deal strategy sessions to accelerate rep development and performance.
• Design onboarding and enablement: Partner with GTM enablement to create onboarding and ongoing training programs that ramp SDRs quickly and build strong product, industry, and prospecting expertise.
• Partner cross-functionally: Collaborate closely with Sales, Marketing, and RevOps to improve lead routing, campaign effectiveness, and pipeline conversion.
• Refine targeting and messaging: Continuously test and improve outbound strategies, messaging, and account targeting based on ICP fit and performance insights.
• Leverage data and tools: Use platforms such as Salesforce, Salesloft, LinkedIn Sales Navigator, Gong, and ZoomInfo to track team performance and optimize workflows.
• Build a strong team culture: Foster a high-performance culture grounded in ownership, learning, and collaboration.

Sales Development Manager

Customer Success Manager

• Lead the integration of Harvey into client workflows, ensuring seamless adoption
• Evangelize the power of LLMs as you meet with and enable end users
• Serve as the primary contact for 40+ mid-market clients
• Drive scalability in the way we operate through documentation and designing playbooks
• Utilize adoption rates, benchmarks, etc. to drive strategies ensuring client satisfaction
• Encourage user and stakeholder engagement, transforming them into Harvey advocates
• Use analytics and feedback to maintain customer satisfaction
• Relay client insights back to our internal teams

Mid-Market Customer Success Manager

Business Development Rep

• Develop and execute a strategic plan for partner pursuits, aligned with Harvey’s overall product and GTM strategy.
• Independently identify, evaluate, and establish a range of partnerships to enhance product functionality and GTM motions.
• Negotiate complex partnership agreements, ensuring mutually beneficial terms and alignment with company goals.
• Conduct quantitative analysis, create business cases, and present them to executives.
• Collaborate closely with product, finance, legal and GTM teams to oversee the successful integration of new partners.
• Build and nurture strong long-term relationships with key partners, ensuring mutual success and achievement of partnership goals and business objectives.
• Operate autonomously, being both a proactive executor and strategic thinker.

Corporate Business Development Manager

Data Analyst

• Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
• Translate support data into clear narratives: what's happening, why, and what to do about it
• Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
• Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance
• Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need
• Work with Harvey's central data team to connect support data to broader product and customer data sources
• Identify and close data collection gaps — if we can't measure it, help define how we should
• Design feedback loops that connect support signals to Product, Engineering, and Customer Success
• Quantify the operational cost of product bugs, feature gaps, and onboarding failures
• Contribute to QA analytics as the QA program matures
• Track ticket deflection, AI/chatbot performance, and self-service effectiveness
• Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools
• Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders

Harvey

Data Scientist, Product

Head of Creative Operations

Sales Manager, SMB

Legal Engineer – Corporate

Senior Analyst, Recruiting Operations

Senior Analyst, Recruiting Operations

Senior Analyst, Recruiting Operations

Senior Analyst, Recruiting Operations

Sales Development Manager

Sales Development Manager

Mid-Market Customer Success Manager

Corporate Business Development Manager

Corporate Business Development Manager

Support Operations Data Analyst

Support Operations Data Analyst