Harvey

User Researcher

• Define and own the UX research vision, strategy, and roadmap in alignment with company and product priorities.
• Represent the voice of the user across the company, in leadership forums, planning cycles, and product reviews
• Build, lead, and mentor a world-class team of UX researchers, setting a high bar for rigor, craft, and impact.
• Partner closely with Product, Design, Data, Engineering, and AI Research leaders to influence and embed research into planning, execution, and decision-making.
• Design and oversee mixed-methods research programs across discovery, evaluative, and longitudinal studies.
• Translate complex research findings into clear, actionable insights that influence product strategy and executive decisions.
• Champion a strong user-centered culture, ensuring user needs and trust are central to how we build AI-powered products.

Head of UX Research

• Define and own the UX research vision, strategy, and roadmap in alignment with company and product priorities.
• Represent the voice of the user across the company, in leadership forums, planning cycles, and product reviews
• Build, lead, and mentor a world class team of UX researchers, setting a high bar for rigor, craft, and impact.
• Partner closely with Product, Design, Data, Engineering, and AI Research leaders to influence and embed research into planning, execution, and decision-making.
• Design and oversee mixed-methods research programs across discovery, evaluative, and longitudinal studies.
• Translate complex research findings into clear, actionable insights that influence product strategy and executive decisions.
• Champion a strong user-centered culture, ensuring user needs and trust are central to how we build AI-powered products.

• Define and own the UX research vision, strategy, and roadmap
• Represent the voice of the user across the company
• Build, lead, and mentor a world class team of UX researchers
• Partner closely with Product, Design, Data, Engineering, and AI Research leaders
• Design and oversee mixed-methods research programs
• Translate complex research findings into clear, actionable insights
• Champion a strong user-centered culture

Backend Engineer

• Design and build foundational backend infrastructure including authentication, permissions, feature flagging, notifications, and document management integrations
• Build and evolve Harvey’s internal product platform, accelerating development across multiple product lines and engineering teams
• Lead development of enterprise-facing features, such as secure multi-party collaboration, cross-organization workflows, and robust admin controls
• Maintain high standards for security, privacy, and system reliability, particularly in handling sensitive legal data
• Collaborate cross-functionally with product, AI, design, and GTM teams to deliver delightful, enterprise-ready experiences

Software Engineer, Backend

Operations

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions.
• Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
• Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed.
• Maintain a deep understanding of our products and services to provide knowledgeable support.
• Document customer interactions and feedback to aid in continuous improvement of our services.
• Work closely with other departments to resolve customer issues and contribute to the overall customer experience.
• Stay informed of new product features and updates to provide accurate and current support.
• Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles.

User Operations Specialist

Content Marketing Manager

• Create and maintain clear, concise informational articles and how-to guides.
• Revise and update content alongside product releases to ensure information is accurate and accessible.
• Process content requests from internal teams, editing existing content and creating new materials.
• Translate complex support workflows, policies, and system processes into clear, step-by-step documentation.
• Enhance articles with visuals (screenshots, charts, videos) and ensure formatting supports readability and quick comprehension.
• Maintain consistent terminology, tone, and style across articles to ensure audiences receive clear, aligned guidance.
• Regularly review customer questions, search behavior, and feedback to identify unclear or missing content, and update articles proactively to improve the usefulness of self-service resources.
• Periodically test content from a user perspective to ensure information is easy to locate, accurate, and actionable.
• Track article performance (views, deflection rate, feedback) to inform content improvements.
• Ensure knowledge bases are well-structured, tagged, and formatted to maximize accuracy and relevance when surfaced through search or self-service experiences.
• Identify and close knowledge gaps by working with stakeholders to anticipate customer needs.
• Audit existing content regularly for accuracy, readability, and completeness.
• Document and organize internal Standard Operating Procedures (SOPs) for content processes.
• Assist with communication of content and product updates to the department, explaining changes and impact.
• Contribute ideas to improve workflows and content development practices to ensure scalability as the company grows.
• Partner with Product and Marketing teams to stay aligned on new features and customer needs.
• Contribute to keeping internal teams informed of updates.
• Gather feedback from customer-facing teams and end users to continuously improve Help Center usability.
• Collaborate with the Customer Education Strategist to ensure Help Center content aligns with broader customer education goals.
• Work closely with the Support team to gather feedback, validate accuracy, and identify areas where documentation can improve efficiency and reduce escalations.

Content Specialist – Customer Education

Product Designer

• Own and drive design strategy across multiple product pillars, ensuring a cohesive, high-quality end-to-end experience.
• Navigate trade-offs across scope, quality, and speed while maintaining a high bar for craft and outcomes.
• Proactively identify risks, unblock teams, and drive alignment across functions to ship high-quality work.
• Define and champion what “great” looks like for AI-powered professional workflows at Harvey.
• Set and maintain the craft bar across interaction design, systems thinking, content, and visual execution.
• Lead your teams to define bold product bets—especially where AI meaningfully changes how work gets done.
• Translate complex technical capabilities into simple, trustworthy, and intuitive user experiences that are world-class AI design.
• Own org design, resourcing, and prioritization across multiple teams and initiatives.
• Build, lead, and grow a team of senior product designers with strong craft, systems thinking, and product instincts.
• Drive strategic, visual and systems-oriented feedback for end-to-end flows and experiences to ensure they are simple and delightful.
• Champion process improvements that streamline team workflows, governance models, and cross-team collaboration, ensuring your domain/pillar scales efficiently.
• Partner with design, product, and engineering leaders to evolve Harvey’s design culture, processes, and operating model.
• Establish best practices for decision-making in designing AI-powered products in high-trust, high-stakes environments.
• Represent design in high-stakes conversations with executive leadership.

Director, Product Design

• Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs).
• Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts.
• Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience.
• Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support.
• Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles).
• Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

Technical User Operations Specialist – Weekend Coverage

Full-stack Engineer

• Own and lead the backend architecture for Harvey’s embedded experiences
• Design and build scalable, reliable backend systems and APIs
• Partner directly with customers to deeply understand their workflows
• Drive technical decisions in a high-autonomy environment
• Collaborate closely with frontend engineers, product managers, and designers
• Navigate ambiguity and help define new products
• Mentor engineers and raise the bar on system design

Staff Software Engineer – Embedded Experience

• Own and drive design strategy across multiple product pillars, ensuring a cohesive, high-quality end-to-end experience
• Identify new problems and opportunities rooted in user problems, working intimately with user research and data to propose paths forward
• For roadmap delivery, navigate trade-offs across scope, quality, and speed while maintaining a high bar for craft and outcomes
• Proactively identify risks, unblock teams, and drive alignment across functions to ship high-quality work
• Define and champion what “great” looks like for AI-powered professional workflows at Harvey
• Set and maintain the craft bar across interaction design, systems thinking, content, and visual execution
• Lead your teams to define bold product bets—especially where AI meaningfully changes how work gets done
• Translate complex technical capabilities into simple, trustworthy, and intuitive user experiences that is world-class AI design
• Build, lead, and grow a team of senior product designers with strong craft, systems thinking, and product instincts
• Drive strategic, visual and systems-oriented feedback for end-to-end flows and experiences to ensure they are simple and delightful
• Champion process improvements that streamline team workflows, governance models, and cross-team collaboration, ensuring your domain/pillar scales efficiently
• Partner with design, product, and engineering leaders to evolve Harvey’s design culture, processes, and operating model
• Establish best practices for decision-making designing AI-powered products in high-trust, high-stakes environments
• Represent design in high-stakes conversations with executive leadership

• Own and lead the backend architecture for Harvey’s embedded experiences
• Design and build scalable, reliable backend systems and APIs that support AI-powered workflows
• Partner directly with customers to deeply understand their workflows
• Drive technical decisions in a high-autonomy environment
• Collaborate closely with frontend engineers, product managers, and designers
• Navigate ambiguity and help define new products and technical foundations
• Mentor engineers and raise the bar on system design, code quality, and engineering judgment

Staff Software Engineer, Embedded Experience

• Own and drive design strategy across multiple product pillars, ensuring a cohesive, high-quality end-to-end experience., in close partnership with Product and Engineering leadership.
• Identify new problems and opportunities rooted in user problems, working intimately with user research and data to propose paths forward
• For roadmap delivery, navigate trade-offs across scope, quality, and speed while maintaining a high bar for craft and outcomes.
• Proactively identify risks, unblock teams, and drive alignment across functions to ship high-quality work.
• Define and champion what “great” looks like for AI-powered professional workflows at Harvey.
• Set and maintain the craft bar across interaction design, systems thinking, content, and visual execution.
• Lead your teams to define bold product bets—especially where AI meaningfully changes how work gets done.
• Translate complex technical capabilities into simple, trustworthy, and intuitive user experiences that is world-class AI design
• Own org design, resourcing, and prioritization across multiple teams and initiatives.
• Build, lead, and grow a team of senior product designers with strong craft, systems thinking, and product instincts.
• Drive strategic, visual and systems-oriented feedback for end-to-end flows and experiences to ensure they are simple and delightful
• Champion process improvements that streamline team workflows, governance models, and cross-team collaboration, ensuring your domain/pillar scales efficiently.
• Partner with design, product, and engineering leaders to evolve Harvey’s design culture, processes, and operating model.
• Establish best practices for decision-making designing AI-powered products in high-trust, high-stakes environments.
• Partner closely with Design Ops, Research, Product Ops, and Engineering leadership to improve how teams work together.
• Represent design in high-stakes conversations with executive leadership.

Head of UX Research

Head of UX Research

Head of UX Research

Software Engineer, Backend

User Operations Specialist

User Operations Specialist

User Operations Specialist

Content Specialist – Customer Education

Director, Product Design

Technical User Operations Specialist – Weekend Coverage

Staff Software Engineer – Embedded Experience

Director, Product Design

Staff Software Engineer, Embedded Experience

Director, Product Design

Technical User Operations Specialist, Weekend Coverage