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Harvey

Customer Success Manager – Enterprise

Harvey

Customer Success Manager integrating AI into legal workflows at top enterprises. Building relationships and fostering customer success with strategic planning and execution.

Posted 7/2/2026full-timeMunich • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
  • Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
  • Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
  • Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
  • Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
  • Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform

Requirements

What you’ll need
  • 3-4+ years in customer-owning roles at tech or SaaS platforms
  • Adapting seamlessly in the face of high-speed change and growth
  • Strategic planning, revenue-based prioritization
  • Managing customer-facing projects and timelines
  • Running in-person meetings w/ executives
  • Mapping an organization and influencing stakeholders
  • Driving key customer metrics and outcomes
  • Owning a revenue, expansion, and renewal target
  • Demonstrating a strong point of view and proactive self-management
  • Working cross-functionally with Product and Sales teams

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Customer-Facing Project ManagementData-Backed Best PracticesRevenue-Based PrioritizationCustomer Metrics AnalysisAI Solutions Integration
Soft Skills
AdaptabilityProactive Self-ManagementCollaborationCommunication