Account Management Operations Associate
Hive Health
Supervisor, RCM Operations
Hanger, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $37 per hour
Job Level
JuniorMid-Level
About the role
- Oversee the day-to-day operations of the Consolidated Scheduling Team – Outbound
- Manage a team responsible for outbound patient phone calls related to scheduling patient appointments when new referrals are received
- Serve as the first point of contact with Hanger Clinic patients through the outbound scheduling team
- Review daily and monthly performance metrics to ensure service level agreements are being met
- Collaborate with regional and line management to provide seamless interface with patients and external customers
- Ensure staffing decisions and staff development actions support operational success
- Work with Directors of Operations and others on process improvement for the RCM consolidated teams
- Provide strategic and tactical input to future RCM administrative function consolidations
Requirements
- Bachelor level degree (preferred) or Associates Degree along with 2 years minimum supervisory experience in Revenue Cycle Management setting
- Ability to create a positive work environment and able to build and motivate teams
- Ability to manage multiple functions and activities; strong organizational skills
- Strong interpersonal, oral, and written communication skills
- Analytical skills; ability to assess an operation or process and identify improvement opportunities; able to develop and implement actions to drive improvement
- A self-starter; able to work with only broad operating guidance and direction
- Strong customer service / patient advocate skills
- Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
Benefits
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
- 8% annual bonus
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Revenue Cycle Managementperformance metrics analysisprocess improvement
Soft skills
team managementorganizational skillsinterpersonal skillsoral communicationwritten communicationanalytical skillscustomer serviceself-starterintegrity
