Handoff

Engineering Manager

• Lead and Mentor: Manage and develop a team of senior engineers through regular one-on-ones, performance reviews, coaching, and clear career development paths.
• Platform Ownership: Maintain a strong understanding of our architecture and codebase to proactively identify technical debt, architectural risks, and scalability concerns, and ensure clear plans exist to address them.
• Delivery & Sustainability Balance: Own the balance between product delivery, platform improvements, and technical debt reduction in each development cycle.
• Epic Leadership: Partner with Product Managers and Tech Leads to define epics, scope work, sequence initiatives, and ensure high-quality delivery with clear ownership and milestones.
• Execution Excellence: Continuously improve engineering processes to support predictable delivery, fast feedback loops, and high-quality output.
• Strategic Planning: Contribute to engineering and company strategy by shaping the engineering roadmap, identifying technical risks early, and planning for future scale.
• Cross-functional Communication: Communicate clearly with Product, Design, Data, GTM, and Executive Leadership about progress, trade-offs, risks, and decisions.
• Foster an AI-First Engineering Culture: Champion the use of AI as a productivity multiplier for engineers, helping define standards, best practices, and guardrails for AI-assisted development.
• Hands-on Work: You are expected to dive into code, data, debugging, or architectural work when it unblocks delivery, clarifies technical direction, or reduces long-term platform risk. This role requires technical credibility with senior engineers.
• Local Team Leadership: Help grow and anchor our LatAm engineering presence, supporting hiring, onboarding, and the development of a strong local engineering culture.

DevOps Engineer

• You will own and elevate the reliability, scalability, and observability of Handoff’s platform.
• This is a hands-on role focused on preventing incidents, improving system resilience, and enabling fast, safe product development.
• You’ll work closely with Backend, Fullstack, Data, and AI engineers to ensure our systems are production-ready, observable, and built to scale, while keeping a strong focus on user impact and developer velocity.
• This is not a pure ops role. We’re looking for someone who thinks like an engineer, codes regularly, and partners deeply with product and engineering teams.

Site Reliability Engineer, SRE

Data Analyst

• Write and maintain high-quality SQL queries to analyze product usage, funnels, retention, and business performance.
• Build, own, and iterate on dashboards that track core product, growth, and operational metrics.
• Support product and growth experiments by defining hypotheses, success metrics, and post-experiment analysis.
• Translate ambiguous questions into structured analyses and clear, actionable recommendations.
• Work closely with Data Engineering to validate data sources, improve data quality, and ensure metric consistency.
• Document metrics, dashboards, and analytical assumptions to build long-term trust and shared understanding.
• Present insights clearly to technical and non-technical stakeholders, focusing on impact and decision-making.

Customer Support

• Manage all inbound support communications via Intercom and email
• Provide prompt, clear, and helpful responses that build trust with users
• Follow up on failed payments, subscription cancellations, and billing questions
• Proactively reach out to at-risk users to encourage platform engagement
• Escalate bugs and usability issues to the product and engineering teams
• Maintain and improve internal knowledge bases and help center articles
• Track key support metrics (e.g., response time, CSAT) and share insights
• Collaborate closely with cross-functional teams to improve user experience
• Help onboard new users as needed through training or product walkthroughs
• Document and suggest improvements to support workflows and tooling

Engineering Manager

Site Reliability Engineer, SRE

Data Analyst

Support Representative