Hancock Whitney

Data Analyst

• Support compliance with fair lending and community reinvestment requirements
• Perform loan-level and product-level analyses (using SAS, SQL, Power BI, etc) to assess potential disparities in underwriting, pricing, redlining, steering, and other fair-lending risk drivers.
• Develop and maintain workpapers documenting scope, assumptions, methodology, and outcomes for each analysis.
• Run CRA lending performance reports (including for Low and Moderate Income [LMI] and underserved geographies), support demographic/mapping analysis for CRA assessment-areas.
• Produce dashboards, summary reports, and presentations capturing FARB/CRA risks, emerging trends and key risk indicators (KRIs) for senior management, audit and regulatory reviews.
• Draft and maintain written procedures for analytical standards and techniques under the program.
• Collaborate with model validation teams on regression and other statistical/model-based reviews of products, pricing or underwriting to assess for bias/disparate impact.
• Ensure interpretations and conclusions are properly documented.
• Develop, maintain and monitor KRIs for fair-lending risk and trend identification.

Fair and Responsible Banking Data Analyst

Administration

• Trust Administrators provide administrative and operational support to assigned Trust Relationship Manager or Advisor by delivering excellent customer service while contributing to the overall goals and objectives of Wealth Management.
• This support includes research and resolution of client issues, the administration of account opening and closing and facilitation of the transfer of funds.
• Serves as the administrative contact for clients and third party providers in the servicing of client accounts and relationships.
• Provide superior client service in responding to inbound calls from clients and resolving inquiries or requests related to their accounts.
• Assume ownership of issues and deliver proper follow up.
• Consults with Trust Advisor/Relationship Managers regarding more complex issues.
• Identifies opportunities to enhance client experience through independent identification of account issues.
• Assist Trust Advisor/Relationship Manager in tasks required in administering accounts including document management (imaging, faxing, photocopying, maintaining files).
• Coordinate with Trust Advisor/Relationship Manager to complete assigned account administrative reviews and timely exception remediation.
• Facilitate money transfers in accordance with bank policy – checks, wires, ACH, internal transfers.
• Monitor cash levels in accounts.
• Review transactions to identify errant transactions and ensure proper postings.
• Support departmental projects on an as needed basis.
• Analyze trust/financial information, react accordingly and prioritize as appropriate.
• Keeps current with all laws and regulations applicable to primary Trust function.

Trust Administrator

Risk

• Minimizes financial losses to the bank and its customers by identifying potential fraud through review of reports produced by multiple software systems.
• Conducts in-depth investigations on suspect transactions and customers referred by multiple sources.
• Takes immediate appropriate actions to mitigate risk by placing holds and alerts and interacting with relationship officers.
• Works in cooperation with all business units to successfully resolve matters.
• Files Suspicious Activity Reports and performs 90-Day Supplemental SAR Reviews.
• Utilizes Bank software systems, internet, social media, etc. as needed for performing in-depth investigations.
• Documents kiting and fraud activity on Excel spreadsheets.
• Issues account closure recommendations and orders to account officers; oversees closure of accounts, payment of items, and status changes to accounts.

Fraud Risk Analyst

Manager

• Responsible for evaluating, recommending approval or declining of routine and moderate to increasingly complex commercial real estate loan applications in a timely manner and according to business and bank standards.
• Performs portfolio management duties such as tracking loan compliance, past dues, collateral monitoring, risk rating migration, clearing, and minimizing documentation exceptions, and completing renewals/reviews.
• Works under close direction of manager and/or senior officer.
• Supports and assists underwriters as workload dictates.
• Member of the customer’s Credit Delivery Team.
• Works very closely with Commercial Real Estate Bankers and other business partners to efficiently and effectively deliver services.
• Coordinates and facilitates lending activities as required.
• Loan documentation negotiations are more complex and involved than the Portfolio Manager 2.
• Expected Number of Portfolio Accounts: 20-25.
• Portfolio Commitments: $100MM - $150MM.
• Works directly with the CRE Relationship Bankers to obtain all necessary financial statements and project information in order to analyze credit requests.
• Analyzes financial statements including footnotes.
• Completes due diligence process by ordering reports.
• Teams with Senior CRE Portfolio Manager and CRE Banker to provide support as needed to help develop the structure and pricing of a transaction.
• Prepares credit approval package that clearly outlines and expresses a reasoned opinion on key considerations in the credit decision.
• Conducts company, industry, and market analyses to further assess borrower credit quality.
• Performs market and industry analyses to understand macroeconomic and industry drivers.
• Monitors documentation process and approves all legal documents.
• Reviews and approves all legal documents, whether internally or externally prepared, to ensure accuracy and completion in accordance with loan approval.
• Works with CRE Bankers in obtaining and reviewing construction loan documentation (construction contract, architect’s contract, final plans and specifications, final cost breakdown/schedule of values, construction disbursement schedule).
• Reviews draw requests (AIA G702 form) and coordinates property inspection and certification of draw by Bank’s inspector.
• Underwrites extensions, modifications, and renewals, including performing and reviewing financial analyses and updating the borrower’s credit file.
• Tracks and resolves document exceptions related to closing and ongoing exceptions.
• Monitors credit status and quality of loans on a regularly scheduled basis, including assessment of current risk rating.
• Tests project performance against original underwriting and appraisal projections upon receipt of required reporting information (i.e., monthly, quarterly, semi-annual, or annual operating statements, leasing reports/rent rolls, etc.).
• Performs annual, quarterly, or more frequent reviews (depending on the risk rating and type of project) to assess project performance and risks associated with the project, borrower, and guarantors.
• Obtains market and industry information.
• Provides general support to Commercial Real Estate Underwriters and Bankers.
• Serves in civic, community and industry activities as needed.
• Keeps informed of current economic conditions and legislation which may affect customer relationships and the Commercial Line of Business.
• Performs other related job duties and special projects as assigned.

CRE Portfolio Manager

• Manages day‐to‐day functions of the Corporate Real Estate and Facilities Management Department and functions of the Division Property Manager to which properties he/she are assigned.
• Assists with leasing, lease renewals, and real estate transactions including financial analysis and preparation of business cases.
• Supports the Division Property Manager in all aspects of management pertaining to owned or leased properties.
• Serves as the liaison between tenants and the Division Property Manager for maintenance, projects, and issues at assigned properties.
• Receives and assigns work order requests for work required at assigned properties; follows-up and takes appropriate action to assure adherence to current Service Level Agreements and request(s) were resolved.
• Coordinates leasing, construction services and renovations of assigned facilities and provides oversight of contractors, vendors, performs contract administration and prepares auxiliary financial and internal approval documents.
• Maintains and monitors budgets for assigned properties.
• Assists in the preparation of annual budgets, variance, and reforecasting reports.

Property Manager

Marketing

• Participates in meetings with management to learn about the company's objectives and processes
• Proactively seeks knowledge and mentorship from team members and leaders to develop a thorough understanding of banking products, services, programs and systems
• Responsible for participating in the development, planning, or execution of assigned projects or programs
• Supports team members with scheduled daily tasks, reporting and ad hoc requests
• Provides administrative support by preparing executive summary reports, proposals, presentations, or related tasks
• Participates in special projects or other assignments, as needed, to support the department
• Participates in the department's various continuous improvement initiatives.

Summer Intern – Payments, Products & Marketing

Customer Support

• Provides Five Star service to our clients
• Technical assistance to answer questions and provide solutions for Online Banking
• Supports Debit and ATM transactions
• Identifies client financial needs and recommends appropriate financial services
• Completes financial transactions and recommends appropriate problem resolution

Contact Center Customer Service Representative

Compliance

• Provides first-line guidance and oversight to lines of business, relative to compliance with applicable laws, rules, and regulations.
• Performs compliance reviews in all pertinent areas of the Bank for procedures and compliance relative to the respective regulations.
• Maintains records of all internal testing of required banking, state and federal regulations.
• Prepares final compliance audit reports to inform the appropriate managers of exceptions, violations, or deficiencies.
• Follows-up on timely basis with appropriate managers for outstanding findings, comments, etc.
• Assists in reviewing and updating compliance policies, procedures, manuals, training materials and consumer disclosures.
• Provides support to all areas of the bank by researching and responding to compliance-related inquiries or issues.
• Attends compliance, bank-related meetings, seminars and any other training sessions necessary to become proficient in compliance-related areas.
• Coordinates with legal counsel and operating departments to ensure adherence to laws and regulations relating to new or revised products and services offerings.
• Informs and advises management of conditions and status of establishment adherence to laws and regulations.

Corporate Compliance Specialist

Procurement

• Category Managers will be a central point between their assigned line of business, third party relationships, and other partners including risk, legal, and technology to develop category strategies for third party cost takeout, optimizing new investments, and managing third party risk.
• This role will have expertise in either banking products and services, IT or professional services and will play a critical role in optimizing spend, performance, and efficiencies that help improve the customer experience through the banks product offerings.
• Work with business unit executive leadership to jointly develop category strategies that lead to cost reduction and optimized third party investments
• Identify alternative third party vendors for consideration to aid in pricing, performance and effective third party risk management
• Negotiate third party contracts on behalf of HWC; lead complex high dollar / vendor risk negotiations while monitoring and delivering on savings targets for annual cost reduction improvements
• Build and drive a strategic partner management (supplier relationship management) framework for the most critical suppliers
• Establish category management capabilities and develop a deep understanding of the HWC vendor landscape; understanding new product technology and innovations and working with vendors and line to implement
• Track and report category metrics associated with strategic sourcing and savings on an enterprise level to management
• Manage complex vendor relationships including score carding performance; experience with category governance and the oversight of complex and critical vendor relationships
• Develop effective working relationships with key decision makers, influencers, business units, and subject matter experts; role will interact with senior executives at both HWC and supplier partners and regulators from time to time depending on Procurement category expertise
• Communicate guidance received from Chief Procurement Officer (CPO) to category teams and throughout the enterprise
• Manage the performance of category teams including: defining goals, setting priorities, tracking performance, and staffing administration and coaching; Monitor significant developments among vendors including: performance, financial results, management turnover, M&A activity, and product line strategies
• Network externally with other strategic Procurement professionals and vendor partners; make recommendations for the continuous improvement of these areas based on leading practices and benchmarking; facilitate competitive intelligence including best practices, emerging/potential sourcing of competitive advantage, market pricing etc.
• Lead a team that helps to operationalize a centralized procurement function at HWC; guide teams that help business partners navigate the third party management landscape from business case creation, to risk validation, to contracting, and ultimately contract signature and ongoing vendor management;

Manager, Procurement Category – Professional Services

• Manages and coordinates the operational direction of multiple areas for the Payment Processing and Lending Services segments of the Corporate Services Division
• Ensure data reporting systems accurately report consumer data appropriately in Metro2 Industry standard format, and in compliance with Interagency Guidelines of the FCRA, verifying that credit information is correctly added and mapped to the consumer' credit file and reporting in a factual, precise and objective manner
• Monitors dispute and complaint data to ensure proper investigation and results are properly reported and/or modified in a timely manner
• Recommends, guides, and directs the execution of strategic operational policies and tactical procedures to develop and promote the organization’s payment processing services and related software applications
• Participates in the development of long-range strategic and tactical plans
• Develops short-term and long-range goals and objectives
• Oversees the design/redesign of hardware/software configuration of multiple internal and 3rd party vendors for Payment Processing
• Oversees the technology behind Payment Processing software applications and various ancillary products associated with the electronic presentment of payments and funds transfers
• Recommends and implements quality control processes and fraud controls to mitigate risks associated with fraudulent processing activity
• Analyzes and advises management on process improvements to enhance the efficiency, accuracy, and financial budgetary implications of all facets of check presentment or funds transfer, including, but not limited to improved processes, reduced fraud loss, appropriate resource allocation, and staffing
• Supervises research and resolution of various exception items and related deliverables
• Evaluates the effectiveness of all internal and external processes through regular reviews; establishes and monitors internal and external (vendor) service levels and provides accurate problem resolution
• Acts as liaison with Technology Division and programming staff to resolve processing issues and coordinates all projects associated with the units
• Manage all aspects of Business Unit financials and invoice payables
• Manages and coordinates all activities of payment processing in attainment of goals and objectives regarding cost, quality, delivery, and service standards
• Monitors and manages (directly and through subordinates) processes/practices/policies for payment processing within the company to ensure compliance with bank policy
• Ensures that all organizational activities and operations are carried out in compliance with local, state, and federal regulations and develops procedures for emerging regulatory compliance and operational changes affecting the industry
• Periodically interacts with state and federal banking regulators and external auditors
• Reviews analyses of activities, costs, operations, and forecast data to determine department and division progress toward stated goals and objectives
• Evaluates the results of overall payment operations regularly and reports these results to the Deposit/Payment Services Director
• Promotes appropriate communication and training to assist in adequate information flow within the organization
• Confers with the Deposits/Payment Services Director and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
• Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.

Manager, Credit Bureau Compliance

• Analyze data to identify trends, investigate patterns and make recommendations from data analysis.
• Assists in preparing reports that are valuable, readable, and presentable to stakeholders.
• Assists in the preparation of visual reports/presentations to present analysis to management.
• Interprets, analyzes, and provides insights to teams and managers to determine operational impact, trends, and opportunities.
• Performs data analysis to help achieve data automation.
• Creates and/or maintains databases to help classify & store information.
• Completes day-to-day deliverables and ad-hoc data reports to support business needs/projects and answer data related questions.
• Ensures compliance by performing quality data audits, mining, and management.
• Monitors data and analytics trends and seeks opportunities for continuous improvement.

Data and Analytics Analyst

• Provides first-line guidance and oversight to lines of business, relative to compliance with applicable CRA and fair lending laws, rules, and regulations
• Performs monitoring reviews across relevant areas of the Bank for fair banking procedures relative to the respective regulations by analyzing loan data and other relevant information to identify potential fair lending issues and trends related to discrimination or control deficiencies
• Maintains records of all monitoring activities related to state and federal fair banking regulations
• Prepares compliance memos to inform the appropriate managers of exceptions, violations, or deficiencies
• Assists in reviewing and updating compliance policies, procedures, manuals, training materials and consumer disclosures related to fair banking

Compliance Fair Lending Specialist

Analyst

• Partners with assigned business segment to provide actionable, decision-relevant business insights based on customer trends, market trends, customer behavior, voice of the customer, competitive assessment, and industry trends
• Provides analytical support and business level guidance in creation and distribution of enterprise business intelligence reporting
• Provides expert knowledge of current Informational Delivery Platform tools, methods, and best practices
• Recommends and implements process improvements
• Supports detailed information analytics support for current and future information reporting needs, distributed via electronically or paper-based, at various levels of the organization
• Develops deployment strategies utilizing efficient reporting processes and information retrieval/distribution
• Actively participates and provides subject matter expertise in the Informational Projects focusing on solving issues from the business point of view
• Collaborates with Business Intelligence Analysts to design reporting, analyses, and lists that are aligned with the strategy and goals of the lines of business
• Acts as a subject-matter expert on analytics
• Presents recommendations, analysis, reporting, and research findings to internal audiences by synthesizing complex data and concerts into easy to comprehend, comprehensive, and cohesive presentations.
• Supports the strategic planning process by providing information and analysis that guides strategic thinking and supports decision making.

Senior Business Information Analyst

• In conjunction with Digital Channel Managers and Sales organization creates Digital Channel Sales and Online and Mobile Banking Utilization goals.
• Partners with Finance, Product, Sales, Marketing, Fraud and Risk to develop and measure key metrics.
• Develops monthly reporting showing progress against goals and metrics.
• Oversees digital market research and analysis, leveraging findings and insights to define opportunities and recommends acquisition, relationship deepening and utilization activities within markets and segments for digital channels.
• Makes recommendations for future growth.
• Conducts research related to financial services to better understand the competitive landscape across all product lines.
• Gathers relevant data for evaluation and to make recommendations about how the bank can increase business by providing appropriate information and services to clients online.
• Meets with colleagues across all product lines and may play a role in product development for the digital channels.
• Uses Google Analytics and other social media tools to understand products exposure online to increase acquisition opportunities.
• Proactively work with the wider sales organization and deliver outstanding sales support in order to retain and grow the business.
• Supports development of business cases.

Data Cloud and Analytics Reporting Manager

• The Compensation Manager is responsible for the design, implementation, and ongoing administration of the company's base compensation programs and processes.
• The incumbent partners with and advises HR and business leaders on compensation philosophies, programs, policies, and practices to provide information and tools to effectively support human capital and financial objectives for the organization.
• Ensures the base compensation programs enhance the organization's ability to recruit and retain employees.
• Oversees and coordinates job evaluation, structure development, salary administration, and partners on design and administration of short term and long-term incentives.
• In addition, supports other HR matters within the team’s scope of responsibility, including sales incentives and executive compensation programs and projects.
• Leads compensation strategy for the company by recommending standardized fixed and variable compensation structures.
• Administers the compensation budget including salary adjustments, promotions, bonuses, and merit increases.
• Assists in the design, coordination, communication, implementation, compliance, and administration of fixed and variable compensation programs resulting from organic growth and mergers & acquisitions.
• Assists with designs and implementation of all variable pay programs including incentives, bonuses, and commissions for desired organization and employee impact.
• Conducts competitive assessments for single or multiple jobs using market analysis.
• Conducts special surveys, internal equity analyses, etc.
• Conducts special projects, as required.
• Attends and/or delivers internal and external training programs (compensation related, business related, systems applications, etc.).
• Manages and participates in cross-functional assignments.
• Partners on annual merit, STI and LTI Plans, and plan administration.
• Manages the day-to-day administration of Human Resources/Compensation systems and troubleshoots and solves data and system problems.
• Oversees the capture and management of employee data ensuring timely processing and data integrity.
• Maintains knowledge of and analyzes government regulations and prevailing practices among similar organizations.
• Assists in the daily administration of other Human Resources services as directed or assigned.

Compensation Manager

Human Resources

• Provide consultation to business unit leaders on talent management strategies.
• Support HR programs and processes within assigned business units.
• Partner with business unit management to align talent and business needs.
• Facilitate organizational change and advise on organizational structure.
• Collaborate with HR Centers of Expertise for integrated solutions.
• Coordinate performance and compensation review processes.

HR Business Partner

QA Engineer

• Develop, manage, and execute comprehensive test plans for projects across multiple lines of business.
• Analyze project requirements to define testing scope, strategies, and resource needs.
• Coordinate all testing roles and responsibilities within project teams, ensuring alignment with project timelines and objectives.
• Oversee the execution of test scripts, validate results, and track defects or issues to resolution.
• Mentor, train, and guide test team members in test methodology, best practices, and tools.
• Organize and lead test status meetings; communicate progress, risks, and results to project stakeholders.
• Utilize test management tools to document testing coverage, results, and performance baselines.
• Collaborate with project managers, developers, and business analysts to mitigate testing risks and improve overall project quality.
• Recommend process improvements for test planning, execution, and automation to enhance efficiency and quality.
• Stay current with emerging testing technologies, methodologies, and industry standards.

Enterprise Quality Assurance Test Lead

• Performs quality review of all BSA/AML investigative work including suspected fraud cases and pending suspicious activity reports, anti-money laundering alerts and investigation documentation, enhanced due diligence investigation and review documentation, and pending 90-day suspicious activity reports.
• Perform sampled quality review on non-file, and program exclusion decisions, so as to ensure accuracy of monitored relationships.
• Identification and reporting of necessary corrections and/or exceptions.
• Perform periodic quality review of processes in place to comply with beneficial ownership, and customer risk rating processes, and provide quality scores to applicable management related to such processes.
• Perform periodic quality review of OFAC screening process and provide quality assessment to applicable management regarding said process and results of analysts’ work.
• Assistance with reviewing system optimization and tuning results, as well as involvement in user testing of system enhancements.
• Works constructively with internal staff and management.
• Responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any applicable subordinates.
• Incumbent may have access to cash, customer accounts, and/or sensitive and confidential information.
• Performs all other duties and special projects as assigned.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

BSA Quality Assurance Analyst

Financial Crime

• Lead the Enterprise Fraud function to identify, assess, and monitor fraud risks to protect associates, assets, and reputation while supporting shareholder value and profitability
• Work with Line of Business leaders and Risk Management to balance risk/reward and maintain acceptable risk tolerances while enabling growth and supporting positive client experiences
• Contribute to development and implementation of organizational fraud risk strategies, policies and practices related to new products, services, and delivery channels
• Formulate and execute the Company’s vision and enterprise strategy to lead the center of excellence fraud organization focusing on Strategy, Operations, Analytics, and MIS
• Manage enterprise fraud team and departmental practices as it impacts P & L while supporting fraud P & L for other lines of business
• Develop and maintain all fraud risk policies; monitor effectiveness, identify emerging fraud risk issues, and initiate mitigating strategies to manage fraud losses
• Leverage fraud analytics to support strategic initiatives for growth, innovation, and fraud risk mitigation
• Maintain effective partnerships with executive stakeholders and lines of business; communicate fraud landscape to stakeholders with presentations, analysis, and recommendations
• Serve as SME representing Enterprise Fraud on executive level committees, lead fraud related committees, and provide fraud strategy and metrics to the Board
• Build talent strategy with continuous improvement culture including process improvement, effectiveness, and efficiency centered on the client
• Ensure effective governance and compliance with all regulatory matters
• Carry out supervisory responsibilities: interviewing, hiring, training associates; planning, assigning, directing work; performance management; associate compensation; approving expense reports; resolving problems

Director, Financial Crimes, Strategy and Technology

• Performs quality review of all BSA/AML investigative work including suspected fraud cases and pending suspicious activity reports (SAR)
• Reviews anti-money laundering alerts and investigation documentation, enhanced due diligence investigation and review documentation, and pending 90-day suspicious activity reports
• Performs sampled quality review on non-file and program exclusion decisions to ensure accuracy of monitored relationships
• Identifies and reports necessary corrections and/or exceptions
• Performs periodic quality review of beneficial ownership and customer risk rating processes and provides quality scores to management
• Performs periodic quality review of OFAC screening processes and provides quality assessments to management
• Assists with reviewing system optimization and tuning results and participates in user testing of system enhancements
• Works constructively with internal staff and management and communicates organizational integrity and business ethics
• May access cash, customer accounts, and/or sensitive and confidential information
• Performs all other duties and special projects as assigned
• Required to comply with all applicable federal, state, and local banking and industry related laws and regulations including the Bank Secrecy Act