Hancock Whitney

General Counsel

• Provides trust and estates legal guidance to Trust Lines of Business to assist senior management with investment and management of trusts and estates, ensuring compliance and minimizing legal risk.
• Supports Trust Lines of Business in a range of activities including legal issues, contracts, disputes, complex transactions, due diligence and risk management.
• Reviews and interprets complex trust documents for investment and management of trust and estate matters, to include, for example, accounting related issues, conflicts of interests, fees, investment issues and, in coordination with the legal department, potential breaches of fiduciary duties.
• Oversees and provides support on estate administration matters where Bank serves as executor, agent and/or personal representative.
• Coordinates/participates with in-house/outside counsel on disputes and legal actions and manages ordinary course court actions initiated on behalf of trusts and estates for which the Bank is trustee, executor, agent and/or personal representative.
• Maintains record of threatened and/or actual litigation for Management and Directors Trust Committee.
• Assists in developing training programs and/or materials, as well as providing such training as appropriate or requested.

Trust Legal Counsel

Account Manager

• Responsible for acquiring, managing, and expanding commercial deposit relationships.
• Serve as the primary relationship owner for deposit focused clients.
• Manage an assigned portfolio of commercial deposit clients, ensuring retention, growth, and satisfaction.
• Identify treasury and cash management needs and partner with Treasury Management.
• Implement a disciplined contact schedule to promote client satisfaction.

Commercial Deposit Relationship Manager

Analyst

• Partners with assigned business segment to provide actionable, decision-relevant business insights based on customer trends, market trends, customer behavior, voice of the customer, competitive assessment, and industry trends.
• Provides analytical support and business level guidance in creation and distribution of enterprise business intelligence reporting.
• Provides expert knowledge of current Informational Delivery Platform tools, methods, and best practices.
• Recommends and implements process improvements.
• Supports detailed information analytics support for current and future information reporting needs.
• Actively participates and provides subject matter expertise in Informational Projects focusing on solving issues from the business point of view.
• Applies informational delivery strategy in the design of solutions that meet customer, operational, and reporting requirements.
• Consults regularly with line of business leadership to understand their strategic plan, goals, and business issues.
• Translates segment’s strategic plan, goals, and business issues into a strategic Informational Delivery direction.
• Works with various information sources to develop appropriate strategic recommendations to segment leadership.

Senior Business Information Analyst

Marketing

• Oversee technical strategy, execution, and optimization of marketing automation platforms.
• Drive operational efficiency and integration capabilities across marketing channels.
• Lead a team of specialists to ensure scalable marketing processes and platform health.
• Create data-driven marketing processes and manage best practices in database management.
• Monitor campaign performance and conduct attribution analysis.
• Maintain system health and platform governance for HubSpot and Salesforce Marketing Cloud.
• Ensure alignment of marketing automation strategy with enterprise-wide goals and compliance requirements.

Marketing Automation Manager

Administration

• Serve as the primary point of contact for client inquiries, resolving routine issues and escalating complex matters as needed.
• Process and maintain documentation for new and existing client accounts, ensuring accuracy and compliance with internal policies and regulatory requirements.
• Assist in the preparation of loan documents, credit agreements, and other banking-related materials.
• Monitor account activity and follow up on discrepancies or required client actions.
• Support relationship managers with client onboarding, including collecting and verifying required documentation.
• Use operational platforms such as nCino and Salesforce to coordinate workflows and maintain accurate client records.
• Assist clients with loan payments, transfers, and account setup, ensuring appropriate authorization.
• Collaborate with internal teams such as underwriting, compliance, and operations to ensure timely delivery of client services.
• Maintain knowledge of bank products, including merchant services, treasury management, and wealth management.
• Support fraud monitoring efforts, including red flag activity and preparing Enhanced Due Diligence forms.

Commercial Client Administrator

Systems Engineer

• Performs analytical tasks related to system enhancements and maintenance; serves as the liaison between the business unit and the programming/technical units; makes recommendations to management for system enhancements.
• Creates detailed project plans and tracking documents to track a project from start to finish.
• Plays a key role in communicating issues related to projects/request to the business unit and programming/technical staff.
• Creates documentation related to projects and/or system changes to ensure they are properly communicated to the field and Help Services.
• Confers with personnel of business units involved in mergers and acquisitions to assure application(s) being converted and operational and the success of the venture.
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer program.
• Conducts studies pertaining to development of new information systems to meet current and projected needs.
• Assists Computer Programmer in resolution of work problems related to flow charts, project specifications, or programming.
• Other duties and special projects as assigned by Senior Management.

Business Systems Analyst

• Performs analytical tasks related to system enhancements and maintenance
• Serves as the liaison between the business unit and the programming/technical units
• Makes recommendations to management for system enhancements
• Creates detailed project plans and tracking documents
• Plays a key role in communicating issues related to projects/request
• Creates documentation related to projects and/or system changes
• Confers with personnel of businesses in a merger or acquisition
• Confers with personnel of organizational units involved to analyze current operational procedures
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer program
• Reviews computer system capabilities, workflow, and scheduling limitations
• Studies existing information processing systems to evaluate effectiveness
• Develops new systems to improve production or workflow
• Conducts studies pertaining to development of new information systems
• Plans and prepares technical reports, memoranda, and instructional manuals
• Upgrades system and corrects errors to maintain system after implementation
• Assists Computer Programmer in resolution of work problems
• Prepares time and cost estimates for completing projects
• Directs and coordinates work of others to develop, test, install, and modify programs
• Works with Hancock University and Retail Services to create detailed training, policy, and procedures

Business Systems Analyst 3 – Digital Systems

QA Engineer

• Develop, manage, and execute comprehensive test plans for projects across multiple lines of business.
• Analyze project requirements to define testing scope, strategies, and resource needs.
• Coordinate all testing roles and responsibilities within project teams, ensuring alignment with project timelines and objectives.
• Oversee the execution of test scripts, validate results, and track defects or issues to resolution.
• Mentor, train, and guide test team members in test methodology, best practices, and tools.
• Organize and lead test status meetings; communicate progress, risks, and results to project stakeholders.
• Utilize test management tools to document testing coverage, results, and performance baselines.
• Collaborate with project managers, developers, and business analysts to mitigate testing risks and improve overall project quality.
• Recommend process improvements for test planning, execution, and automation to enhance efficiency and quality.
• Stay current with emerging testing technologies, methodologies, and industry standards.

Enterprise Quality Assurance Test Lead

IT Support

• Provide leadership and direction for the development and execution of enterprise-wide IT systems and infrastructure to support business goals.
• Focus on implementing architectural policies and frameworks, managing high-impact technology programs, and evolving data management, application, and integration architectures.
• Collaborate with senior leadership, including the CIO, to contribute to the enterprise technology roadmap and ensure compliance with architectural standards for scalability, security, and efficiency.
• Manage the architecture, design, and execution of key strategic technology programs and initiatives with enterprise-wide impact.
• Evaluate and recommend hosting environments (on-premise and cloud) to meet business requirements and align with strategic goals.
• Align technology solutions with business objectives to support efficient, scalable, and secure IT systems.
• Implement and manage enterprise data management, API, and integration architectural frameworks to enhance data availability, usability, and security.
• Optimize the use of technology resources while ensuring compliance with architectural standards.
• Contribute to defining and managing the enterprise technology roadmap and related policies in partnership with the Office of the CIO.
• Serve as a key advisor to senior leadership on enterprise IT systems and infrastructure.
• Lead and support the IT Architecture Committee to research solutions, evaluate designs, improve systems, and collaborate with contractors and vendors to implement solutions.
• Foster cross-functional collaboration to identify and implement technology solutions that address business needs.
• Monitor adherence to enterprise data management and integration frameworks by project and system support teams.
• Ensure compliance with standards for data availability, retention, archiving, scalability, security, and metadata management.
• Delegate operational aspects of compliance monitoring to analysts or technical leads as appropriate.

Senior Manager, Enterprise Architecture

Learning and Development

• Serves as the primary facilitator of coursework for associates within an assigned region or segment.
• Provides timely and effective delivery of training content to their internal clients.
• Responsible for managing and maintaining labs, as well as working with appropriate leadership and our learning design resources to schedule and deliver training.
• Schedules, notifies, and delivers assigned training, either in person or via virtual instructor led tools, to intended audience.
• Partners with leadership and monitors reports to understand and stay abreast of hiring trends for applicable territory.
• Manages the classroom environment to ensure each associate receives a quality learning experience.
• Provides feedback to management on students as needed.
• Properly documents class offerings, attendance, and course credit in the company’s learning management system.
• Sends applicable post class surveys to participants and/or seeks appropriate feedback on classes taught.
• Stays current on policies and procedures for the client base they support.
• Participates in the process to keep coursework up to date by notifying the appropriate instructional design resources of any potential discrepancies in training content.
• Participates in train the trainer sessions as needed; maintains any necessary internal certifications in core coursework.
• Reviews course materials using the provided leader guides and prepares schedules for training sessions.
• Ensures participant materials are accurate and available for training.
• Manages and maintains assigned computer lab(s), equipment, etc.
• Fills in for other training specialists as needed outside of normal assigned areas.

Training Specialist

Auditor

• Work with members of the Internal Audit Management Team in implementing the strategic objectives of the Internal Audit Department.
• Participate in enterprise-level risk assessments to produce a risk-based audit plan and recommend updates.
• Effectively lead and/or participate in the planning and performance of audit fieldwork.
• Assist in the development of audit staff on assigned reviews.
• Communicate risk-based findings to management.
• Develop partnerships with audit clients for assigned areas.

Senior Internal Auditor

Manager

• Lead projects from initiation to close, ensuring delivery of objectives, timelines, budgets, and risk mitigation.
• Represent business cases to key stakeholders and navigate governance forums for approval and oversight.
• Provide day-to-day leadership and management of project teams across assigned business lines.
• Develop and maintain detailed project plans; facilitate project meetings, communications, and documentation.
• Oversee all project deliverables including testing, implementation strategies, and execution of deliverables.
• Provide executive-level reporting on project status, risks, issues, timelines, and resources.
• Manage vendor relationships, including defining expectations, performance measures, and leading planning sessions.
• Collaborate with Enterprise Project Office (EPO), technology, operations, legal, compliance, risk, finance, and other support partners.
• Deliver presentations to senior leadership summarizing project objectives, scope, risks, mitigations, and outcomes.
• Support adoption of change management practices and ensure business readiness.
• Ensure projects are completed on time, within scope, and within budget.
• Provide subject matter expertise and mentorship to team members and business partners as appropriate.

Manager, Enterprise Projects

• Serve as a cultural steward for the organization by implementing and supporting initiatives that foster an inclusive, engaging work environment.
• Design and facilitate programs that educate and connect associates with the organization and its culture.
• Integrate Inclusion & Belonging principles into talent programs, learning and development initiatives, associate engagement strategies, and internal communications.
• Support Associate Resource Groups (ARGs), including strategic guidance, programming support, performance tracking, and leadership partnership.
• Facilitate strategic conversations and planning cycles related to engagement and belonging.
• Lead enterprise-wide inclusion programs, campaigns, and events that promote inclusion and celebrate diverse perspectives.
• Provide internal training to associates on people and culture topics.
• Design and manage mentorship programs to support associate development, connection, and career growth.
• Lead engagement and pulse surveys, facilitating effective communication and action planning across the organization.