Account Executive

• Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
• Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.
• Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap.
• Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
• Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.
• Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
• Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.
• Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
• Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support.
• Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates.
• Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement.
• Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.

Associate Account Director, Life Sciences

Research Analyst

• - Maintain a dashboard of data coverage across our data assets
• - Ensure the Therapy Area and Sub Therapy Area are as per client need and up to date
• - Become a subject matter expert related to conference and clinical trial data
• - Understand Conference data across regions and support the collection of conference data
• - Drive change through informing Conference Strategy
• - Operate as a data steward to validate and inform our data quality and completeness
• - Maintain consistency and integrity of data
• - Collaborate with team members in the United States and India
• - Good Understanding on collection of data points and make sure they are in line with process guidelines.
• - Able to identify exceptional scenarios and escalate it to next level
• - Create and maintain HCPs using data from different sources
• - Use the data and information gathered through secondary research and convert that to synthesize, organize and present information in a structured manner

Customer Success Manager

• Serve as the primary strategic point of contact for assigned enterprise and strategic accounts, ensuring alignment on objectives, outcomes, and long-term success.
• Build strong relationships with senior and executive-level stakeholders, positioning H1 as a critical partner in achieving their organizational goals.
• Own and drive account strategy, including implementation and adoption plans, success metrics, renewal readiness, and expansion opportunities.
• Lead regular executive business reviews, clearly articulating performance against KPIs, ROI, and strategic impact.
• Proactively identify risks and opportunities across your portfolio, taking early action to mitigate churn and drive growth.
• Navigate and manage multiple complex initiatives across various business units within client organizations.
• Design and deliver tailored enablement and training sessions that align H1’s capabilities with client use cases and workflows.
• Take a “teach-to-fish” approach, empowering customers with scalable, self-service capabilities while providing hands-on guidance when needed.
• Analyze usage data, performance metrics, and customer feedback to identify trends, gaps, and optimization opportunities.
• Strategically lead and de-escalate critical client situations, partnering with internal stakeholders to drive timely resolution.
• Serve as the voice of the customer internally, providing structured feedback to product, engineering, and leadership teams to inform roadmap and prioritization.
• Collaborate cross-functionally with Product, Engineering, Sales, and Support to ensure a seamless customer experience across the full lifecycle.
• Consistently drive improvements in MAUs, NPS, CSAT, retention, and ARR across your book of business.

Senior Customer Success Manager

Security Engineer

• Own the compliance calendar, including timelines, milestones, check-ins, and recurring evidence collection across SOC 2, ISO 27001, and HITRUST.
• Drive audit readiness end-to-end by maintaining compliance roadmaps, dependencies, and deliverables to ensure work stays on track throughout the year.
• Operate Thoropass day-to-day by assigning evidence requests, sending reminders, maintaining clean artifacts, managing dashboards, and supporting basic workflows and access as needed.
• Coordinate audit activities by tracking auditor requests, managing deadlines, and ensuring responses are complete, accurate, and submitted on time.
• Partner cross-functionally with IT, Engineering, Product, HR, Legal, and Operations to assign ownership, align expectations, and drive follow-through.
• Draft, update, and maintain security and compliance policies and procedures that align required controls with real operational practices.
• Create new security and compliance policies as needed to support evolving business practices, audit requirements, and control gaps, ensuring policies are practical, clear, and aligned with how the company actually operates.
• Run compliance operations by managing policy review cycles, control narratives, version control, and evidence consistency across frameworks.
• Track findings and remediation by logging gaps, assigning owners and due dates, and validating closure and remediation evidence.

Security Compliance Program Manager

DevOps Engineer

• Automate and scale infrastructure provisioning using Infrastructure-as-Code to support self-service for engineering teams
• Maintain and improve CI/CD pipelines, tooling, and deployment workflows across multiple services
• Monitor and troubleshoot systems to ensure high availability, performance, and reliability
• Drive incident response, root cause analysis, and collaborate with teams to resolve infrastructure or deployment issues
• Optimize cloud infrastructure for performance and cost, leveraging metrics and usage analysis
• Evaluate and implement new tools and services that improve our DevOps practices and developer experience
• Collaborate across teams to ensure cloud best practices and knowledge sharing
• Participate in a light on-call rotation to support infrastructure-related needs

Senior DevOps Engineer, AWS Cloud

• Serve as the primary point of contact for all client engagements, ensuring alignment on objectives and expectations.
• Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization.
• Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks.
• Plan and execute user training sessions, ensuring adoption by equipping clients with best practices that fit their specific use cases and needs.
• Take a “teach-to-fish” approach, empowering users with self-service capabilities while providing hands-on support when needed.
• Navigate multiple complex projects across various business units within a client’s organization.
• Track program performance metrics and analyze reports to identify trends, gaps, and opportunities.
• Develop and deliver executive-level presentations summarizing impact, progress, and ROI.
• Proactively monitor customer sentiment, identifying early warning signs of risk.
• Strategically de-escalate critical situations, ensuring alignment with client goals and expectations.
• Serve as a trusted advisor, advocating for client needs internally while balancing business objectives.
• Work closely with engineering, product, and support teams to resolve client challenges efficiently.
• Provide structured feedback to inform the product roadmap and improve the customer experience.
• Collaborate with internal teams to ensure seamless handoffs across different phases of the customer journey.
• Drive to increase MAUs, NPS, CSAT, and ARR