Technical Project Manager

• Lead enterprise implementations from discovery and requirements gathering through deployment and post-launch support
• Gather and translate business and technical requirements into scalable platform and workflow solutions
• Serve as the primary technical point of contact for enterprise customers throughout implementation engagements
• Configure and support Salesforce-based applications, including workflows, permissions, dashboards, automation flows, and reporting structures
• Support enterprise integrations involving APIs, AWS/S3, Snowflake, Databricks, SFTP/FTPS, and CRM platforms
• Coordinate enterprise data delivery workflows, structured data feeds, and client-specific transformation requirements
• Troubleshoot technical, integration, and production issues while partnering cross-functionally with Product, Engineering, DevOps, and Data teams on resolution efforts
• Validate data quality, investigate discrepancies, and communicate findings clearly to both technical and non-technical stakeholders
• Manage implementation timelines, risks, dependencies, escalations, and delivery milestones across multiple client initiatives
• Conduct client workshops, solution walkthroughs, and user enablement sessions
• Build strong relationships with technical, operational, and executive stakeholders while balancing business priorities with technical feasibility
• Drive alignment between customer expectations and internal delivery capabilities in fast-paced enterprise environments

Senior Technical Implementation Manager

Account Executive

• Build the Health System segment from the ground up, including defining target accounts, buyer personas, messaging, sales motions, and repeatable paths to revenue.
• Own new logo acquisition across strategic health systems, academic medical centers, IDNs, and other provider organizations.
• Create and manage your own pipeline through outbound prospecting, executive networking, account research, referrals, events, and creative market development.
• Engage senior executives and cross-functional stakeholders, including leaders in strategy, operations, digital, innovation, and business development.
• Lead complex, consultative sales cycles from initial outreach through discovery, demo, business case development, contracting, negotiation, and close.
• Translate H1’s platform capabilities into clear business value for Health System buyers, aligning solutions to their strategic priorities, operational challenges, and growth goals.
• Serve as the internal voice of the Health System market, sharing buyer feedback, use cases, competitive insights, and product needs with leadership, product, marketing, and customer success.
• Develop sales collateral, talk tracks, discovery frameworks, and repeatable playbooks where they do not yet exist.
• Accurately forecast pipeline, manage deal progression, and provide clear visibility into segment performance, risks, and opportunities.
• Partner cross-functionally with product, customer success, solutions, legal, and leadership to create excellent customer experiences while maintaining strong ownership of deal outcomes.

Senior Enterprise Account Executive, Health Systems

Account Manager

• Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
• Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.
• Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap.
• Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
• Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.
• Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
• Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.
• Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
• Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support.
• Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates.
• Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement.
• Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.

Enterprise Sales Account Manager, Digital Health

Data Engineer

• Act as a self-starter who drives execution independently, taking ownership and initiative with minimal need for day-to-day direction.
• Lead high-visibility RWE projects, starting with claims data, and keep multiple initiatives moving by proactively unblocking teams.
• Own the end-to-end architecture for critical data assets, ensuring solutions are scalable, reliable, and aligned with H1’s long-term vision.
• Design, build, and optimize large-scale data pipelines (hundreds of TBs) for performance, reliability, and cost efficiency.
• Partner with Product, Data Science, and downstream engineering teams to align priorities, manage dependencies, and deliver high-value outcomes.
• Represent engineering in cross-functional forums, shaping roadmaps and reducing reliance on senior leadership for day-to-day decisions.
• Develop deep domain expertise and mentor other engineers, helping raise the technical bar and influence the evolution of our data products.

Staff Data Engineer – Data Lake

Staff Data Engineer

Full-stack Engineer

• Assist in developing the product's technical strategy, H1 Trial Landscape
• Collaborate closely with your team to deliver the most innovative, reliable, and high-quality healthcare data application available
• Work on our GraphQL API powering HCPU & Trial Landscape websites
• Build and maintain client-facing applications powered by React (TanStack Start, Next.js, and more)
• Build and maintain data pipelines using Airflow and Kafka
• Manage and deploy infrastructure using Docker and Kubernetes
• Work across teams, managing cross-functional dependencies where required

Full-Stack Software Engineer

People Operations

• Own the full new hire onboarding experience — including the Buddy program, 30/60-day check-ins, swag, and new hire surveys — driving continuous improvement at every step
• Manage our twice-annual engagement survey cycle through Culture Amp: drafting questions, analyzing results, and partnering with leadership on action planning
• Facilitate the 360 feedback process and design and deliver a manager development program that equips people leaders with the tools and frameworks to lead effectively
• Analyze turnover data, facilitate quarterly churn reviews with stakeholders, and translate findings into retention recommendations
• Guide managers through the full performance management lifecycle — goal setting, mid-year and annual reviews, calibration, and PIPs — ensuring fairness, consistency, and solid documentation
• Serve as a trusted first point of contact for employee relations issues, conducting impartial investigations and advising on conflict resolution
• Lead exit interviews and synthesize themes for leadership
• Provide day-to-day direction to the Office Assistant on office management tasks including facilities coordination, vendor management, supply ordering, and in-office event logistics
• Support and grow our Business Resource Groups (BRGs), acting as a connector between BRG leaders and the People team

People Business Partner

Backend Engineer

• Work on developing strategies and frameworks to capture web data at scale.
• Design, develop, and maintain scalable data extraction frameworks that ingest structured and unstructured data from diverse sources.
• Build and optimize robust ETL/ELT pipelines using big data technologies, especially Apache Spark on cloud platforms (preferably AWS EMR).
• Improve the efficiency, reliability, and performance of data processing systems through thoughtful design and continuous optimization.
• Transform, clean, and normalize complex datasets for downstream use, ensuring high standards of data quality and consistency.
• Partner with senior engineers to evolve H1’s data architecture and infrastructure in support of product and platform scalability.
• Lead data integration efforts across multiple systems, ensuring accuracy and seamless collaboration across teams.
• Monitor and troubleshoot data flows and pipelines, proactively identifying and resolving performance issues.
• Maintain clear documentation of systems, workflows, and processes to promote transparency and operational excellence.
• Participate in code reviews and promote a culture of engineering excellence, mentorship, and continuous improvement.
• Collaborate closely with cross-functional teams to align technical execution with business goals

Senior Backend Software Engineer

• Act as a trusted technical partner to pharma clients, translating business needs into scalable, maintainable solutions
• Dive deep into H1’s data and SaaS architecture to build, deploy, and optimize full-stack applications
• Ingest, model, and integrate complex enterprise data (e.g., claims, clinical trials, provider records) at scale
• Own full-stack responsibilities, from data modeling to UI, delivering and iterating live solutions within client environments
• Partner with client executives and non-technical stakeholders to shape project scope, estimate effort, incorporate feedback, and deliver outcomes in collaboration with Product and Engagement teams
• Operate autonomously within small teams, influencing architectural and delivery standards with direct client impact
• Serve as a technical mentor and potential team lead as we grow the Forward Deployed function

Senior Forward Deployed Software Engineer

Manager

• Own the full delivery lifecycle for a portfolio of customer services projects — scoping, project planning, execution, and cross-team collaboration
• Serve as the primary customer-facing point of contact throughout each engagement, managing stakeholders at the director and VP level
• Coordinate across Forward Deployed Engineers, Solutions Insights, and internal product and engineering teams to keep engagements on track
• Anticipate and manage risks proactively; escalate appropriately without waiting for problems to surface on their own
• Help create tracking and reporting on engagement health, milestones, and time-to-value metrics
• Partner with Sales during the late stages of deals to ensure SOW accuracy and a clean handoff into delivery
• Help define resource requirements for augmented staffing engagements within your accounts, partnering with the recruiting team on execution
• Feed patterns and blockers to leadership to strengthen methodology, tooling, and playbooks over time
• Build the kind of customer relationships that turn a successful implementation into an expansion conversation
• Serve as a credible voice of the customer back into the product organization

Engagement Manager – Professional Services

• Provide a platform that optimally informs every doctor interaction globally
• Promote health equity and build needed trust in healthcare systems
• Harness the power of data and AI-technology to unlock groundbreaking medical insights
• Convert insights into action that results in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle

Staff Product Engineer

Business Operations

• Own and project-manage strategic initiatives on behalf of the CEO and COO
• Build polished, board-ready materials independently — presentations, Excel models, briefing docs, and one-pagers for internal and external audiences
• Manage relationships with external partners, startups, and advisors in coordination with the CEO and COO — serving as a trusted, front-facing point of contact
• Travel on short notice occasionally when needed — representing H1 at partner meetings, and industry events
• Contribute to board preparation, company planning, and executive communications
• Help build culture, company events, and ad hoc initiatives that the CEO and COO need driven
• Step into whatever is most urgent — this role's value is in its flexibility and judgment

Senior Manager, Business Operations

Customer Success Manager

• Serve as the primary point of contact for all client engagements, ensuring alignment on objectives and expectations.
• Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization.
• Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks.
• Plan and execute user training sessions, ensuring adoption by equipping clients with best practices that fit their specific use cases and needs.
• Take a “teach-to-fish” approach, empowering users with self-service capabilities while providing hands-on support when needed.
• Navigate multiple complex projects across various business units within a client’s organization.
• Track program performance metrics and analyze reports to identify trends, gaps, and opportunities.
• Develop and deliver executive-level presentations summarizing impact, progress, and ROI.
• Proactively monitor customer sentiment, identifying early warning signs of risk.
• Strategically de-escalate critical situations, ensuring alignment with client goals and expectations.
• Serve as a trusted advisor, advocating for client needs internally while balancing business objectives.
• Work closely with engineering, product, and support teams to resolve client challenges efficiently.
• Provide structured feedback to inform the product roadmap and improve the customer experience.
• Collaborate with internal teams to ensure seamless handoffs across different phases of the customer journey.
• Drive to increase MAUs, NPS, CSAT, and ARR

Customer Success Manager – Life Sciences, Bilingual (Spanish, English)

• Own and grow a portfolio of H1’s most critical customer relationships, working directly with our top 20 pharmaceutical clients.
• Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
• Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.
• Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap.
• Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
• Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.
• Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
• Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.
• Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
• Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates.
• Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement.
• Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.

Strategic Account Manager – Life Sciences

Product Manager

• Support the execution of HCP data ingestion, processing and scoring
• Enable customers to integrate H1’s provider data and improve their HCP directories
• Work cross-functionally with engineering, design, data science, and commercial teams
• Build a deep understanding of the health plan market and customer goals
• Contribute to defining, prioritizing, and delivering product features that improve data quality and user experience
• Collaborate with sales, marketing, and customer success to ensure smooth go-to-market and customer adoption
• Measure and analyze product performance to inform ongoing roadmap and product strategy
• Own day-to-day Jira management and sprint coordination
• Evaluate client configuration needs versus customization requests