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Senior Technical Implementation Manager
H1Lead enterprise software implementations and technical solution delivery for H1’s healthcare and life sciences customers. Collaborate with cross-functional teams to ensure successful delivery and long-term client success.
Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Lead enterprise implementations from discovery and requirements gathering through deployment and post-launch support
- Gather and translate business and technical requirements into scalable platform and workflow solutions
- Serve as the primary technical point of contact for enterprise customers throughout implementation engagements
- Configure and support Salesforce-based applications, including workflows, permissions, dashboards, automation flows, and reporting structures
- Support enterprise integrations involving APIs, AWS/S3, Snowflake, Databricks, SFTP/FTPS, and CRM platforms
- Coordinate enterprise data delivery workflows, structured data feeds, and client-specific transformation requirements
- Troubleshoot technical, integration, and production issues while partnering cross-functionally with Product, Engineering, DevOps, and Data teams on resolution efforts
- Validate data quality, investigate discrepancies, and communicate findings clearly to both technical and non-technical stakeholders
- Manage implementation timelines, risks, dependencies, escalations, and delivery milestones across multiple client initiatives
- Conduct client workshops, solution walkthroughs, and user enablement sessions
- Build strong relationships with technical, operational, and executive stakeholders while balancing business priorities with technical feasibility
- Drive alignment between customer expectations and internal delivery capabilities in fast-paced enterprise environments
Requirements
What you’ll need- 5+ years of experience in technical implementation, solutions engineering, enterprise SaaS delivery, or CRM implementation roles
- Strong experience supporting Salesforce platforms (LSC preferred) and regulated enterprise SaaS application environments
- Experience managing enterprise client relationships and complex implementation projects
- Understanding of enterprise data architecture and integration workflows such as data feeds, analytics platforms, or complex data delivery workflows
- Familiarity with technologies such as AWS, Snowflake, Databricks, APIs, and SFTP/FTPS
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple high-priority projects simultaneously in fast-paced environments
- Experience within life sciences, healthcare, or healthcare technology environments supporting Salesforce Life Sciences Cloud implementations preferred
- Familiarity with Agile delivery methodologies
Benefits
Comp & perks- Full suite of health insurance options, in addition to generous paid time off
- Pre-planned company-wide wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- Flexible work hours & the opportunity to work from anywhere
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceAPI integrationdata architecturedata delivery workflowstroubleshootinganalytics platformsautomation flowsreporting structuresimplementation managementsolutions engineering
Soft Skills
communicationproblem-solvinganalytical skillsrelationship buildingproject managementcross-functional collaborationclient engagementworkshop facilitationtime managementadaptability