Gympass

Customer Success Manager

• Own the end-to-end launch process for our first French corporate clients, ensuring a seamless transition from Sales and setting the regional standard for onboarding.
• Build strong relationships with HR Directors and works councils, aligning our platform with corporate wellness, fiscal benefits, and talent retention goals across the region.
• Drive the commercial agenda for your portfolio, including renewing, expanding, and renegotiating contracts to ensure Wellhub grows alongside our clients.
• Analyze local user data to develop tailored communication strategies that resonate with a diverse workforce and drive high engagement across your accounts.
• Act as a founding member of the regional team, building the Client Success processes and localized materials to shape our long-term sustainability.
• Collaborate with Global Operations, Marketing and Fitness Partnerships to adapt our tools and engagement strategies to the French landscape.
• Act as a key source of regional insights for our product and leadership teams, identifying specific French needs to directly shape our go-to-market strategy.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Senior Client Success Manager – ENT

Operations

• Apoiar Gerentes de Conta em rotinas administrativas
• Organizar e atualizar informações dos clientes
• Contribuir para revisão de materiais
• Trabalhar com times internos para coleta de informações
• Documentar processos e melhorias

Estagiário de Operações Comerciais

• Execute administrative processes such as invoice corrections, creation and validation of contract addenda, and registering Wellhub as a vendor with our clients.
• Organize and update client information, materials and data.
• Support the review of materials, such as quarterly presentations, and organize basic data to support analyses and decision-making.
• Work with internal teams to gather information, align next steps, and keep stakeholders informed.
• Contribute to documenting processes and improvements that make the operation more organized, efficient, and scalable.
• Live the mission: inspire and empower others by prioritizing your own and your colleagues’ well-being. Create a supportive environment where everyone feels comfortable taking care of themselves and finding work–life balance.

Client Success Intern – Enterprise

Content Marketing Manager

• You will lead a talented, agile full-stack engineering team, using cutting-edge technologies to solve edge cases on a global scale;
• Provide technical guidance and career mentorship to the team, fostering a culture of continuous learning, psychological safety, and high performance;
• Establish and enforce "gold standards" for development, testing, and CI/CD pipelines to ensure our systems remain stable and maintainable;
• Partner with Product, Operations, and Design leads to translate complex business requirements into elegant technical roadmaps;
• Develop, deliver, test, deploy, maintain, and improve solutions working with a cross-functional team;
• Take part in incident resolution and troubleshooting in the production environment, as well as in writing useful and critical post-mortems;
• Work in a collaborative and agile environment that prioritizes people over process and is laser-focused on productivity;
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Manager, Software Engineer – Partner Content

Account Executive

• Create strategies, negotiate and close deals and sales strategies for small and medium-sized public sector clients.
• Understand clients' needs and be resourceful in quickly finding solutions.
• Collaborate with Wellhub's marketing/branding team to continuously improve sales assets.
• Manage pipeline, revenue forecasts, and sales activity using Salesforce.com for maximum efficiency and visibility.
• Work closely with our Customer Success team to ensure a smooth transition for all new clients.
• Constantly look for ways to innovate our sales process and product offering.
• Live the mission: inspire and empower others by prioritizing your own and your colleagues' well-being. Create a supportive environment where everyone feels comfortable taking care of themselves and finding work–life balance.

Client Sales Executive

• Enhance and implement scalable methods to operate customer engagement and conversion for small and medium-sized enterprises (SMB).
• Develop and execute comprehensive communication and engagement plans to maximize employee adoption of Wellhub at client companies, focusing on scalability.
• Improve recovery actions for clients who are not meeting engagement goals. Establish scalable plans to address and mitigate potential challenges or low engagement.
• Develop and scale the 30-day results presentation process.
• Oversee and execute key launch activities in a scalable manner, including:
• Acting as a PMO for SMB clients, leading the engagement process, creating communication plans.
• Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
• Collaborate with onboarding and client success teams and other relevant teams to optimize processes.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Customer Engagement Specialist

Content Writer

• Architect and evolve our classification systems, defining how activities, plans, and benefits are grouped across the product.
• Design grouping logic that powers search results, activity lists, filters, app descriptions, and indexing systems — ensuring consistency at scale with a taxonomist mindset.
• Establish and govern our terminology system, creating a single source of truth for business-critical terms and eliminating ambiguity across Product, Marketing, Support, and Operations.
• Design a taxonomy that works globally while adapting locally, ensuring terminology structures scale globally while supporting regional variation.
• Own the localization-ready content framework, ensuring English source copy is culturally neutral, structurally resilient, and optimized for translation workflows.
• Anticipate and solve interface adaptability challenges, partnering with Design and Engineering to ensure components withstand language expansion and contraction across markets.
• Define scalable messaging architecture frameworks, including modular templates that respect time zones, cultural nuance, and behavioral context.
• Partner with Localization, Design, and Engineering to transform manual workflows into scalable, content-as-code systems.
• Document and standardize content patterns across teams, proactively reducing design debt and preventing inconsistencies before they scale.
• Connect content architecture initiatives to company OKRs to drive measurable improvements in discoverability, clarity, brand equity, and conversion impact.
• Use UX research, analytics, and benchmarking to inform taxonomy decisions, terminology governance, and messaging systems.