Customer Engagement Specialist

Gympass

Customer Engagement Specialist enhancing client interactions and driving engagement strategies for Wellhub's SMB segment in São Paulo. Overseeing scalable operations and ensuring adoption among employees at client companies.

Posted 6/1/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Enhance and implement scalable methods to operate customer engagement and conversion for small and medium-sized enterprises (SMB).
Develop and execute comprehensive communication and engagement plans to maximize employee adoption of Wellhub at client companies, focusing on scalability.
Improve recovery actions for clients who are not meeting engagement goals. Establish scalable plans to address and mitigate potential challenges or low engagement.
Develop and scale the 30-day results presentation process.
Oversee and execute key launch activities in a scalable manner, including:
Acting as a PMO for SMB clients, leading the engagement process, creating communication plans.
Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
Collaborate with onboarding and client success teams and other relevant teams to optimize processes.
Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

What you’ll need

Based in São Paulo and open to going to the office once a week.
3 to 5 years of proven experience in project management, customer journey design, CRM automation, or related areas.
Experience in developing and executing scalable communication and engagement plans. Must be a CRM expert.
Strong project management skills, with the ability to manage multiple projects simultaneously and effectively.
Excellent communication, presentation, and interpersonal skills.
Strongly analytical and data-driven profile, with a proven ability to monitor, interpret, and make decisions based on data (experience with Looker is a plus).
Proactive and solution-oriented approach with a mindset geared towards scalable and automated solutions.
Ability to thrive in a dynamic and fast-paced environment.
Advanced English is mandatory.
Tools: Salesforce, Looker, Notion, and Canva are important.

Benefits

Comp & perks

Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
Health, dental, and life insurance.
As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.
Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
It’s important to take time away from work to recharge. Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcustomer journey designCRM automationcommunication plansdata analysisKPI monitoringscalable solutionsengagement strategiespresentation skillsanalytical skills

Soft Skills

communicationinterpersonal skillsproactivesolution-orientedadaptabilityleadershipteam collaborationwellbeing focussupportive environmentemployee engagement