Senior Client Success Manager – ENT

Gympass

Client Success Senior Manager involved in Wellhub's launch in France. Managing enterprise client relationships and driving engagement strategies in the wellness domain.

Posted 6/4/2026full-timeParis • 🇫🇷 FranceSeniorWebsite

About the role

Key responsibilities & impact

Own the end-to-end launch process for our first French corporate clients, ensuring a seamless transition from Sales and setting the regional standard for onboarding.
Build strong relationships with HR Directors and works councils, aligning our platform with corporate wellness, fiscal benefits, and talent retention goals across the region.
Drive the commercial agenda for your portfolio, including renewing, expanding, and renegotiating contracts to ensure Wellhub grows alongside our clients.
Analyze local user data to develop tailored communication strategies that resonate with a diverse workforce and drive high engagement across your accounts.
Act as a founding member of the regional team, building the Client Success processes and localized materials to shape our long-term sustainability.
Collaborate with Global Operations, Marketing and Fitness Partnerships to adapt our tools and engagement strategies to the French landscape.
Act as a key source of regional insights for our product and leadership teams, identifying specific French needs to directly shape our go-to-market strategy.
Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

What you’ll need

You have 5-8+ years of experience in Client Success, Key Account Management, or HR Consulting, with a proven track record of managing large-scale enterprise relationships.
You communicate confidently in French (native level) and fluently in English.
You’re proactive, entrepreneurial, and comfortable working in an undefined market environment where you can build regional processes from scratch.
You are a data-driven storyteller, with the ability to turn complex reports into a compelling ROI narrative for senior HR stakeholders.
You have strong commercial acumen and are comfortable leading high-level negotiations regarding renewals, pricing, and expansion.
You are passionate about wellness and genuinely excited to help the Benelux workforce lead happier, healthier lives.
You enjoy working as part of a team and contributing to a positive, collaborative environment as we scale.

Benefits

Comp & perks

WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
FLEXIBLE WORK: As a Flexible First company, we offer options to give you the freedom to work in a way that suits you. The model for this specific role is Hybrid, with a minimum of 2 days per week in-office based in Paris. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.
FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year (including an extra holiday on your birthday!).
PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.

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Hard Skills & Tools

Client SuccessKey Account ManagementHR Consultingdata analysisnegotiationcommunication strategiesROI narrative developmentcontract managemententerprise relationship managementcommercial acumen

Soft Skills

proactiveentrepreneurialteam collaborationrelationship buildingpositive environment contributionstorytellingadaptabilityinspirationwellbeing advocacyengagement