GuideIT

Associate

• Provide first-level technical support to end users for technology-related issues.
• Experience with Desktop Remote Control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.).
• Experience using an incident tracking system.
• Ensure proper documentation for each interaction and escalate when necessary.
• Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes.
• Provide support to investigate data anomalies to determine possible root causes.
• Provide solutions and/or recommendations to end user problems reported to Service Desk.
• Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes.
• As needed, provide support to coach/mentor system functional end user training.
• Will be rated and reviewed in customer satisfaction surveys for delivery of service.

IT Service Desk Associate – Part-Time

• Provide first level technical support to end users for technology-related issues
• Experience with Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc.)
• Experience using an incident tracking system
• Ensure proper documentation for each interaction and escalate when necessary
• Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes
• Provide support to investigate data anomalies to determine possible root causes
• Provide solutions and/or recommendations to end user problems reported to Service Desk
• Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes
• As needed, provide support to coach/mentor system functional end user training

IT Service Desk Associate

Abstractor

• perform timely and efficient abstraction of medical record charts and verify data to ensure accuracy and completeness of recorded information
• Cross checking of patient demographics for accurate patient identification
• Searching computerized medical records for pertinent patient histories and associated documentation
• Correct data entry of patient data
• Accurate tracking of chart and time completion
• Other duties as assigned

Part-Time Medical Records Abstractor

• Ensure support for all team operations in meeting service level obligations
• Oversee level of efficiency of current processes and collaborate with Leadership on issue resolution
• Support Team Members in reaching optimal potential within their roles
• Provide input and recommendations to improve the overall abstraction process
• Carry out training programs and quality procedures
• Maintain a detailed account and documents of training and quality discussions/meetings with team members for reporting purposes
• Accurate review of electronic provider patient schedules
• Cross checking of patient demographics for accurate patient identification
• Searching computerized medical records for pertinent patient histories
• Accurate tracking of chart and time completion
• Other duties as assigned by Leadership

Medical Records Abstractor, QA/Trainer

• perform timely and efficient abstraction of medical record charts
• verify data to ensure accuracy and completeness of recorded information
• Cross checking of patient demographics for accurate patient identification
• Searching computerized medical records for pertinent patient histories and associated documentation
• Correct data entry of patient data
• Accurate tracking of chart and time completion
• Other duties as assigned

Medical Records Abstractor

Network Engineer

• Manage network support and related tasks as directed by the client’s designated lead.
• Provide services focused on network setup, documentation, support, and new site installations.
• Configure and install various network devices and services, including but not limited to: Routers, switches, and firewalls. Load balancers, VPNs, and QoS configurations.
• Perform network maintenance and system upgrades, including applying service packs, patches, hot fixes, and security configurations.
• Monitor network performance to ensure system availability and reliability.
• Conduct system resource monitoring, trending, and capacity planning.
• Adhere to established configuration and change management policies, ensuring all changes are reviewed, approved, and successfully implemented.
• Collaborate with the company’s security team to select and implement security tools, policies, and procedures.
• Provide technical support for network and system-related issues within strict SLA windows.