GuideIT

Support Engineer

• act as an eCW Analyst on assigned Customer EHR department team
• participate in any required Customer and GuideIT meetings
• provide hands on support for Customer approved changes to eCW settings and configurations
• using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
• complete assigned incidents, requests, and projects related to the eCW and related systems
• assist in creating, updating, and resolving issues with eCW vendor
• recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
• engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary
• other duties as assigned

Clinical Application Support Analyst