IT Service Desk Associate – Part-Time

GuideIT

IT Service Desk Associate providing remote technical support for end users. Resolving technology-related issues with a focus on customer satisfaction.

Posted 7/21/2026part-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-level technical support for software and hardware issues, with a strong focus on customer satisfaction and effective communication. Proficient in using troubleshooting tools and maintaining documentation for service desk operations.

Highest-signal resume keywords

Technical TroubleshootingService Desk SupportWindows 10 and 11Office 365 AdministrationITIL Training

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingIncident Tracking SystemDesktop Remote Control ToolsData Anomaly InvestigationVersion Control Processes

Soft Skills

Strong Communication SkillsInterpersonal Skills

Tools & Technologies

Office 365Active DirectoryMFAScreenConnectBomgar LogMeIn

Certifications & Qualifications

CompTIA A+Microsoft CertificationHDI Certification

Industry Keywords

Call Center EnvironmentService Desk EnvironmentDellHPLenovoMac OS

About the role

Key responsibilities & impact

Provide first-level technical support to end users for technology-related issues.
Experience with Desktop Remote Control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.).
Experience using an incident tracking system.
Ensure proper documentation for each interaction and escalate when necessary.
Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes.
Provide support to investigate data anomalies to determine possible root causes.
Provide solutions and/or recommendations to end user problems reported to Service Desk.
Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes.
As needed, provide support to coach/mentor system functional end user training.
Will be rated and reviewed in customer satisfaction surveys for delivery of service.

Requirements

What you’ll need

1+ year of technical troubleshooting software and hardware issues on Dell, HP or Lenovo laptops, desktops, printers, mobile devices and phones in a call center or service desk environment.
Strong communication and interpersonal skills.
1+ years of Service Desk support experience in a Microsoft environment that includes Windows 10 and 11.
Mac OS knowledge preferred.
Office 365 experience including O365 administration.
Experience with other applications such as Active Directory, MFA, etc.
ITIL training and/or experience.
High school diploma and/or GED.
Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred.

Benefits

Comp & perks

Flexibility to maintain a work-life balance is valued.
Regular feedback and career coaching is provided.
Annual Values Awards to outstanding team members.